Moderator
Hi Tushar,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Moderator
Hi Mohamed,
You're not seeing a notification because you're not required to complete any verification yet. Note that a verification can't be requested. You will be notified once the team finds the need to verify your account.
Retired Team Member
Hi Ivan,
We are slowly rolling this option out to freelancers. When you become eligible, we’ll notify you when you log into our site. You’ll be asked to upload an official government ID and meet with us for a quick video call. Once you successfully verify your identity, a badge will be added to your Upwork profile.
You can find more information about this here.
~ AJ
Moderator
Hi Defne,
I'm sorry for the delay regarding your verification process. I'm following up with the team handling your case and will let you know as soon as we have an update regarding your verification status.
Community Manager
Hi Defne,
I apologize for the delay, as we had to look into this. Your verification documents have been accepted, and you now have the ID Verification Badge on your account.
~ Avery
Moderator
Hi Kashif, Thanks for reaching out!
Checking, I see that we have not requested you to do an identity verification yet. We’ll let you know when it’s time for you to earn the "Identity Verified" badge by sending an email and showing you a notification when you log into your Upwork account.
Then, you’ll just need to complete these steps:
- Log into your Upwork account, go to Settings, then Identity Verification
- Provide a valid government-issued ID
- Complete a visual verification
If you’d like more information on ID verification and the identity verification badge, please review this article
~ Samuel
Retired Team Member
Hi Kashif, Joanne Paulene, and Sheeraz,
I took a closer look at your accounts and can confirm that they don't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information.
