Identity Verification

[30e5ca4f]

Gov. ID was not approved, and yet it worked on a different page.

Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..

Is there a place I can send it for a personal verification ? 

Thanks

[huynhvuh]

Hello Community,

I received a request to update my profile picture for ID verification. I've made the necessary changes, but I haven't received any notification or email confirming the change or informing me about the review process duration. Should I simply wait for approval and contact support if needed?

Thank you 🙂

[mr_faazi]

Hello Vu-Hoi,

Upwork request to change the profile pictures if that doesn't meet our profile picture criteria. See the link below for guidance:
https://support.upwork.com/hc/en-us/articles/211063208-Sample-Profiles-and-Best-Practices#Select-a-p...

If you have updated your profile picture, then wait for a while and after review the notification of profile picture error will disappear. You might not get any email confirmation for that.
Hope you get your answer, if you still have any question then ask me without any hesitation.

Thanks.

[ArjayM]

Hi Vu-Hoi,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[087a29f2]

It's been 5 business days since I sent the identity verification request, but the yellow checkmark still says 'We'll check that the country where your ID is from matches the country in your profile".

When should we expect this to be resolved? Thank you."

[LuiggiR]

Hi Ali,

I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.

[b4190b78]

Hello. Need urgent help here. Upwork says they started manual verification(for identity badge), and asks me to "appear on camera for automatic selfie or video chat", but there's no "continue" or "start video" option I can see on my screen so that I can proceed to verify and take a picture, same issue goes with both on my latest samsung phone and on my laptop with camera. Please help me out on this. Upwork's chat option is the AI giving me unhelpful answers. I've attached a screenshot below for reference, please have a look.

[LuiggiR]

Hi Sumaiyah,

I'm sorry to hear you are having trouble with the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f573d14e]

I have been trying to verify my document but it just gets stuck on "We Can't find the 4 corners of your document"

[ArjayM]

Hi John,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with completing your ID verification.

[b781e04c]

Hello All

I have submitted docs for identity verification process. But i am not getting any feedback though more than 2 days have passed.

Can anyone help please?

Thanks

Kabir

[d753d02d]

I find myself in a similar situation, patiently awaiting completion of the identity verification process for the past three days. Regrettably, the lack of transparency within this procedure leaves users like myself in the dark regarding the current stage of verification and the anticipated duration. The available documentation, unfortunately, falls short in providing meaningful guidance through this process

[b781e04c]

Right

[b4190b78]

Hello. Need help here. Upwork says they started manual verification(for identity badge), and asks me to "appear on camera for automatic selfie or video chat", but there's no "continue" or "start video" option I can see on my screen so that I can proceed to verify, same issue goes with both on my latest samsung phone and on my laptop with camera. Please help me out on this. Upwork's chat option is the AI giving me unhelpful answers. I've attached a screenshot below for reference, please have a look.

[b781e04c]

Just hold your camera and wait for auto selfie. If this doesnt work, then upwork gives the option to take your own selfie and then takes to the next step.

[b4190b78]

Thanks for your reply. That's what upwork is not showing, i cannot see the option to "open" my camera on my laptop, or to click "continue" button so I can take my selfie. 

Please tell if it can be done like this but on my phone instead of laptop: 

I click edit button on my profile picture, and click "change image", a popup comes and shows me "camera, browse..." and I see my images in it too, so should I click on "camera" and then it'll proceed and i can take my picture? Thanks a lot again.

[b781e04c]

I did this through mobile. Not laptop. Through mobile, when asked for selfie, you just hold the camera and place your face middle in the circle shows in your mobile. Then just wait. They will automatically take the picture.

[1ec3ccb3]

I've submitted my ID few days ago and still get no response from upwork team. It says that manually review process has begun. Could you please help me to finish my ID verification process ? I have an offer on the table and can't accept it for this issue. 

[b781e04c]

Same here. Where did you see that manual review process has begun?

[LuiggiR]

Hi MD Taukeer,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[ad936734]

**Edited for Community Guidelines**Hello, I need assistance with my identification verification process. I have submitted my driver's license but was denied. 

[PradeepH]

Hi Inga,

I checked your account and I am pleased to inform you that your account is verified now. 

- Pradeep

[47c5f291]

Hello my name is SHABEENA.I am new in uowork, I don't know how I verify my upwork account and my identity because identity option is not shown.please help me show the identification option 

[PradeepH]

Hi Shabeena,

Thank you for your message. You can proceed with the ID verification from the Settings page. Just follow the on-page instructions to upload your documents. Our team will review and update your account within 1-3 business days.

- Pradeep

[a4121809]

Support (the chatbot) assures me that I can indeed verify my identity without a smartphone. However, whenever I attempt to do so, it gives me no option to verify on the computer.

When I attempt to get more help from Support (the chatbot) it says that my account is suspended. I see no indication of this, other than the fact that my account is asking me to verify my identity. Since Support (the chatbot) thinks my account is suspended, it does not allow me to submit a ticket or contact a real person.

If my account really is suspended (beyond needing to verify my identity), I have no indication or idea of what it could be suspend for, so I am apprehensive about submitting an appeal to something I cannot even tell exists.

I need support that is not in the form of the chatbot. I do not know the correct place to seek help, but Support (the chatbot) gave no indication of how to contact someone. Please if someone could direct me to Support (a real person) that would be great, thank you.

[LuiggiR]

Hi Curtis,

I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[85566551]

Hi, I am unable to add the Govt ID through my mobile I've tried scanning the bar code and also tried using the sms service it redirect me the same the same page repeatedly. Kindly some one help me with this issue.

[LuiggiR]

Hi Mohammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d5bedf27]

Hello! I don't know what happened but I can't or unable to apply for jobs? The Apply Now button was working fine but not anymore. I still have 70+ connects.

[LuiggiR]

Hi Kyle,

I can see that you are currently required to verify your identity, and your submitted documents are under manual review, which is why you can't apply for jobs. Please allow 1-3 days for the review to be completed; the relevant team will contact you once they have an update. 

[d5bedf27]

Hello LuigiR,

With regards to this statement "This feature is not available because your client is suspended.", what does this mean?

[LuiggiR]

Hi Kyle,

If you are trying to apply for a job and you see that message preventing you from sending a proposal, it's because the client's account is currently suspended. They would need to resolve their issue related to their account suspension before they can continue to receive proposals for said job. 

[5e52afa7]

• Hi,
  I'm unable to use my mobile phone (Samsung Galaxy J7) to verify my identity with my deiver's license. Every time I try, it says that it cannot find the 4 corners of the document. It gave me the option to take my own photo, yet still it says unable to work. It doesn't ever automatically take the photo(s) as it's says supposed to do - even when I snap the photo myself it doesn't work and, never advances to snapping the back of my license.
  It's on a black backround in a very well lit area and what I see on the screen is totally clear.
  
  Maybe the self-taking photo option isn't working because the address is different than where I live now? My License doesn't expire until 2025 and it's from my old Indiana address. I'm currently located in California. I have a working laptop with web camera for video verification and even my birth certificate & SS card if necessary. While it states that I can use a computer to verify, when I go to settings>Identity Verification there are only mobile options (QR code and Text message); Each options results in mobile phone camera verification which does not work for me.
  
  Please Help!

-Thank You

[JoanneP]

Hi Joseph,

We're currently checking this with our team. We'll get back to you here as soon as we have more information. 

[5e52afa7]

Hi Joanne,

It worked! I was able to upload my own photographs of my documents, whereas before that wasn't working. I'm grateful for your reply, and I'm looking forward to providing excellent works for clients in the near future.

Thank You

-Joseph

[96e58a21]

i AM HAVING THIS ISSUE AS WELL... i CANNOT VERIFY MY ID VIA THE MOBILE PROCESS. iT IS VERY FRUSTATING AND HAVE NOT RECEIVED ANY ASSISTANCE FROM AN ACTUAL HUMAN,

[a954f384]

I do not have any option to verify identity in settings on my laptop as well mobile. how do I get the verification badge?

[LuiggiR]

Hi Devansh,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[kabirkhan57]

Hi Everyone, 

This right after adding my banking details and I added it for the frist time.

I have the same issue "Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE"

And when I click on get started, I cant scan the QR code and by entering my phone number I dont get any code.

I already have the batch too

[LuiggiR]

Hi Kabir,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[usamatahir345]

Dear community, 

I am new to upwork and had won my 1st project after 6 months of continous efforts, Now at verification step my facial recognition is not being completed on my mobile.

let me know how i can complete this to get more projects from upwork.

Thanks.

Usama Tahir