Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Mar 14, 2024 05:37:36 PM by Andrea G
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Apr 27, 2024 12:09:52 AM by Vu-Hoi H
Hello Community,
I received a request to update my profile picture for ID verification. I've made the necessary changes, but I haven't received any notification or email confirming the change or informing me about the review process duration. Should I simply wait for approval and contact support if needed?
Thank you 🙂
Apr 27, 2024 12:25:17 AM by Faizan A
Hello Vu-Hoi,
Upwork request to change the profile pictures if that doesn't meet our profile picture criteria. See the link below for guidance:
https://support.upwork.com/hc/en-us/articles/211063208-Sample-Profiles-and-Best-Practices#Select-a-p...
If you have updated your profile picture, then wait for a while and after review the notification of profile picture error will disappear. You might not get any email confirmation for that.
Hope you get your answer, if you still have any question then ask me without any hesitation.
Thanks.
Apr 26, 2024 07:31:33 AM by Ali D
It's been 5 business days since I sent the identity verification request, but the yellow checkmark still says 'We'll check that the country where your ID is from matches the country in your profile".
When should we expect this to be resolved? Thank you."
Apr 27, 2024 04:06:31 AM by Luiggi R
Hi Ali,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Apr 27, 2024 03:19:07 AM Edited Apr 27, 2024 03:41:21 AM by Sumaiyah S
Hello. Need urgent help here. Upwork says they started manual verification(for identity badge), and asks me to "appear on camera for automatic selfie or video chat", but there's no "continue" or "start video" option I can see on my screen so that I can proceed to verify and take a picture, same issue goes with both on my latest samsung phone and on my laptop with camera. Please help me out on this. Upwork's chat option is the AI giving me unhelpful answers. I've attached a screenshot below for reference, please have a look.
Apr 27, 2024 04:17:51 AM by Luiggi R
Hi Sumaiyah,
I'm sorry to hear you are having trouble with the verification process. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 01:05:42 AM by John C
I have been trying to verify my document but it just gets stuck on "We Can't find the 4 corners of your document"
Apr 27, 2024 04:27:28 AM by Arjay M
Hi John,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with completing your ID verification.
Apr 27, 2024 02:11:05 AM by Ahmed K
Hello All
I have submitted docs for identity verification process. But i am not getting any feedback though more than 2 days have passed.
Can anyone help please?
Thanks
Kabir
Apr 27, 2024 02:36:40 AM by Muhammad I
I find myself in a similar situation, patiently awaiting completion of the identity verification process for the past three days. Regrettably, the lack of transparency within this procedure leaves users like myself in the dark regarding the current stage of verification and the anticipated duration. The available documentation, unfortunately, falls short in providing meaningful guidance through this process
Apr 27, 2024 03:14:34 AM by Sumaiyah S
Hello. Need help here. Upwork says they started manual verification(for identity badge), and asks me to "appear on camera for automatic selfie or video chat", but there's no "continue" or "start video" option I can see on my screen so that I can proceed to verify, same issue goes with both on my latest samsung phone and on my laptop with camera. Please help me out on this. Upwork's chat option is the AI giving me unhelpful answers. I've attached a screenshot below for reference, please have a look.
Apr 27, 2024 03:34:25 AM by Ahmed K
Just hold your camera and wait for auto selfie. If this doesnt work, then upwork gives the option to take your own selfie and then takes to the next step.
Apr 27, 2024 03:47:32 AM Edited Apr 27, 2024 03:48:23 AM by Sumaiyah S
Thanks for your reply. That's what upwork is not showing, i cannot see the option to "open" my camera on my laptop, or to click "continue" button so I can take my selfie.
Please tell if it can be done like this but on my phone instead of laptop:
I click edit button on my profile picture, and click "change image", a popup comes and shows me "camera, browse..." and I see my images in it too, so should I click on "camera" and then it'll proceed and i can take my picture? Thanks a lot again.
Apr 27, 2024 03:56:26 AM by Ahmed K
I did this through mobile. Not laptop. Through mobile, when asked for selfie, you just hold the camera and place your face middle in the circle shows in your mobile. Then just wait. They will automatically take the picture.
Apr 27, 2024 04:21:18 AM by MD TAUKEER K
I've submitted my ID few days ago and still get no response from upwork team. It says that manually review process has begun. Could you please help me to finish my ID verification process ? I have an offer on the table and can't accept it for this issue.
Apr 27, 2024 04:43:42 AM by Ahmed K
Same here. Where did you see that manual review process has begun?
Apr 27, 2024 04:52:17 AM by Luiggi R
Hi MD Taukeer,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Apr 18, 2024 10:01:24 AM Edited Apr 18, 2024 10:18:31 AM by Arjay M
**Edited for Community Guidelines**Hello, I need assistance with my identification verification process. I have submitted my driver's license but was denied.
Apr 27, 2024 05:12:40 AM by Pradeep H
Hi Inga,
I checked your account and I am pleased to inform you that your account is verified now.
- Pradeep
Apr 17, 2024 01:56:42 PM by Shabeena S
Hello my name is SHABEENA.I am new in uowork, I don't know how I verify my upwork account and my identity because identity option is not shown.please help me show the identification option
Apr 27, 2024 05:05:08 AM by Curtis H
Support (the chatbot) assures me that I can indeed verify my identity without a smartphone. However, whenever I attempt to do so, it gives me no option to verify on the computer.
When I attempt to get more help from Support (the chatbot) it says that my account is suspended. I see no indication of this, other than the fact that my account is asking me to verify my identity. Since Support (the chatbot) thinks my account is suspended, it does not allow me to submit a ticket or contact a real person.
If my account really is suspended (beyond needing to verify my identity), I have no indication or idea of what it could be suspend for, so I am apprehensive about submitting an appeal to something I cannot even tell exists.
I need support that is not in the form of the chatbot. I do not know the correct place to seek help, but Support (the chatbot) gave no indication of how to contact someone. Please if someone could direct me to Support (a real person) that would be great, thank you.
Apr 27, 2024 06:19:45 AM by Luiggi R
Hi Curtis,
I'm sorry to hear you are having trouble with the verification process. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 05:31:01 AM by Mohammad A
Hi, I am unable to add the Govt ID through my mobile I've tried scanning the bar code and also tried using the sms service it redirect me the same the same page repeatedly. Kindly some one help me with this issue.
Apr 27, 2024 06:35:45 AM by Luiggi R
Hi Mohammad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 07:04:46 AM by Kyle Bryan A
Hello! I don't know what happened but I can't or unable to apply for jobs? The Apply Now button was working fine but not anymore. I still have 70+ connects.
Apr 27, 2024 07:41:22 AM by Luiggi R
Hi Kyle,
I can see that you are currently required to verify your identity, and your submitted documents are under manual review, which is why you can't apply for jobs. Please allow 1-3 days for the review to be completed; the relevant team will contact you once they have an update.
Apr 27, 2024 08:03:25 AM by Kyle Bryan A
Hello LuigiR,
With regards to this statement "This feature is not available because your client is suspended.", what does this mean?
Apr 27, 2024 08:38:51 AM by Luiggi R
Hi Kyle,
If you are trying to apply for a job and you see that message preventing you from sending a proposal, it's because the client's account is currently suspended. They would need to resolve their issue related to their account suspension before they can continue to receive proposals for said job.
Mar 19, 2024 10:24:04 PM Edited Mar 19, 2024 10:25:17 PM by Joseph J
-Thank You
Mar 20, 2024 02:25:29 AM by Joanne P
Hi Joseph,
We're currently checking this with our team. We'll get back to you here as soon as we have more information.
Mar 27, 2024 02:21:43 PM by Joseph J
Hi Joanne,
It worked! I was able to upload my own photographs of my documents, whereas before that wasn't working. I'm grateful for your reply, and I'm looking forward to providing excellent works for clients in the near future.
Thank You
-Joseph
Apr 5, 2024 01:31:18 PM by Francisco M
i AM HAVING THIS ISSUE AS WELL... i CANNOT VERIFY MY ID VIA THE MOBILE PROCESS. iT IS VERY FRUSTATING AND HAVE NOT RECEIVED ANY ASSISTANCE FROM AN ACTUAL HUMAN,
Apr 27, 2024 07:27:19 AM by Devansh S
I do not have any option to verify identity in settings on my laptop as well mobile. how do I get the verification badge?
Apr 27, 2024 08:04:43 AM by Luiggi R
Hi Devansh,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Apr 27, 2024 08:56:16 AM Edited Apr 27, 2024 09:12:16 AM by Muhammad Kabir K
Hi Everyone,
This right after adding my banking details and I added it for the frist time.
I have the same issue "Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE"
And when I click on get started, I cant scan the QR code and by entering my phone number I dont get any code.
I already have the batch too
Apr 27, 2024 09:47:40 AM by Luiggi R
Hi Kabir,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Apr 27, 2024 08:19:23 AM by Usama T
Dear community,
I am new to upwork and had won my 1st project after 6 months of continous efforts, Now at verification step my facial recognition is not being completed on my mobile.
let me know how i can complete this to get more projects from upwork.
Thanks.
Usama Tahir