Moderator
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Same Problem i am Facing Please help?
Hello, Luiggi.
Recently, I got the "Identity Verification" notification. Since yesterday I've been trying to complete the verification. But when I clicked to "start now" button Upwork showed this page. When I try to scan the QR code from my mobile, it redirects me to the same page. In option 2 I didn't get any sms, but Upwork said "You have exceeded the max number of texts that we can send".
What can I do right now?
Thanks.
Shafiun
Retired Team Member
Hi Shafiun,
Arjay here stepping in for Luiggi. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Having same problem.
Moderator
Hi Arjun,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
I 'm face this problem how to fix
Moderator
Hi Emdadul,
Thank you for your message. Please select the applicable option on the pop up window and click 'Next'. Feel free to message us if you need further assistance.
- Pradeep
Moderator
Hi Abdul,
Thank you for reaching out to us. Could you please share a screenshot of the error message from your end so that we can look into this further and assist you accordingly?
Moderator
Hi Abdul,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi,
I'm experiencing the same problem. I have tried both options but the QR code and the link sent through SMS just keep sending me back to the verification page. I tried it several times but still with same outcome. Until a notification popped up informing me that I exceeded the amount of text allowed to be sent, I hope you can help me with this.
Moderator
Hi Yvette,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Moderator
Hi Israel,
I am sorry for the frustration this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
