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acda4043
Community Member

Locked Private Profile

Hi there, My account was kept private please help me in making it public. thanks

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

~Andrea
Upwork

View solution in original post

745 REPLIES 745

Hi Nike,

 

I took the liberty of resetting your profile back to public. I have also checked your account, and it doesn't need further verification yet. Please be reminded that you cannot initiate the identity verification yourself, and cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification. You may want to check this help article for more information. 

 

~ Arjay
Upwork

Hello there, my upwork account has been kept private , can you plese help mw out to set the visibility set to publlic.

morecar
Community Member

I have the same experience, I can't be able to purchase connects or anything until I have work, and I can't have work without proposals and I can't submit proposals without connect, full circle. It is frustrating.

Kindly help me reset my profile visibility. It is locked private currently. Thank you.

Hi Tyrek,

 

Your profile visibility has been reset.

~ Luiggi
Upwork

Hello! Kindly help me reset my profile visibility too. I've been clicking the reset profile visibility button for more than a week now. It says "solved" but my profile is still in private ๐Ÿ˜ž

I can't turn on this badge because your profile is set to private or unavailable. Can you help me with this please

 

Hi Rohit,

 

I took the liberty of resetting your profile back to public as requested. You may now try and turn your Availability badge on. Best of luck!

 

~ Arjay
Upwork

Hello Arjay,

 

I have the same issue and waited more than 6 hours after click on reset my visibility. Could you please unlock this feature for my account?

 

Thanks in advance.

Dear Arjay,

 

My profile is set to private kindly unlock and make it public.

 

thank you in advance.

 

Regards,

Shaik Mushtaq

Hi Shaik,

 

Thank you for your message. Your profile visibility is set to Public now.

 

- Pradeep

Upwork

Hello Arjay, 

 

Can you please make my profile public so that my client can look up my profile?

 

Thank you.

Hi Jay-ar and Sehrish,

 

Thank you for your message. I am pleased to inform you that your profile has been reset and the visibility is set to Public now.

 

- Pradeep

Upwork

Hello, my profile visibility is set to private locked, can you please set it back to public?

Thank you!

Hi Nikola,

 

I've reset your profile back to public as requested. Thank you for reaching out!

 

~ Arjay
Upwork

Hi,
My profile is set to private. Kindly help me to make it public.

e0cdd9bb
Community Member

Hi upwork,

I was unavaiable on my profile for a while and it got locked and my availability badge is off. Kindly change its status. ๐Ÿ™‚

Hi Anees,

 

Thank you for your message. I am pleased to inform you that your profile visibility is set to Public now.

 

Thank you,

Pradeep

Upwork
sheriii92
Community Member

Hi, i have just moved from freelancer basic to freelancer plus. as it has visibility of profile is always on but here i need to pay 6 connects for turning it on. why is that?

Your profile visible now.

Hi Shehr,

 

Thank you for reaching out to us here in the Community. I believe you're referring to Availability Badge. Please remember that the Availability Badge is an option designed to help you signal to clients that you are ready for new work. And yes! You'll need to use Connects to add the blue โ€œAvailable nowโ€ badgeConnects. You may want to check this help article to learn more about how the badge works.

 

On the other hand, when you upgrade to Freelancer Plus, we'll keep your profile active even if you take a break. You check this help article to learn more about profile visibility.

 

~ Arjay
Upwork
1884f724
Community Member

Hi Upwork Team!

 

please convert my Upwor profile status to PUBLIC from PRIVATE. Hi there, My account was kept private because of not earning until now. please help me in making it public.

 

Thanks

Abdul Rehman

Hi Abdul,

 

It looks like your account is already set to public. Feel free to reach out if you need further assistance.


~ AJ
Upwork
rodelioagosto
Community Member

Hi Good day!

My profile has been set to Private for a time now because I haven't been active in a while. But recently, I've been attempting to get things rolling by submitting proposals. I've been attempting to convert this back to "Public".Please fix this problem.

 

Hoping for your kind consideration.

 

Thanks in advance!

Hi Rodelio,

 

Your profile visibility has been updated and it's now showing as public.

~ Luiggi
Upwork

Hello!

 

My profile has been set to Private for a time now even though I have been active infact this is happening for the second time and I am worried as to why this happens to me always. I've been attempting to convert this back to "Public".Please fix this problem.

 

Thanks in advance!

Hi Immaculata,

 

Your profile visibility has been updated and set back to public as requested. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

 

~ Arjay
Upwork
5447b81e
Community Member

We set your profile to private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning.

To reactivate your profile, apply to jobs and start earning.

Hi Maryam,

 

Your profile visibility has been updated.

~ Luiggi
Upwork
07cbb94d
Community Member

We set your profile to private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning.

Start sending proposals. It will be public automatically.

Hi Munazza,

 

Your profile visibility has been reset. 

~ Luiggi
Upwork

Hi luiggi, my profile has also been set to private so kindly set it to public again.
TIA.

Hi Fahad, 

 

Thank you for reaching out. I see that you already have a ticket open. I also checked and see your profile is now set to public.  

 

You may check the status on your preference. See here. 

 

Thank you. 

 

 


~ Bianca

Hi Bianca and the Upwork Team.

 

My profile is set to Locked Private. Please help me reset it so I can be visible in search and to potential Clients.

Thanks!!!

egaruth
Community Manager
Community Manager

Hi Chidinma,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

~ Nikola
Upwork
vish_v_2018
Community Member

Can You Please help in this .. From Private to public profile

Hi Vaishali,

 

Thank you for your message. Your profile visibility is set to Public now.

 

Thank you,

Pradeep

Upwork
8d24b976
Community Member

Hi Upwork family, I have recently completed a gig and it's not visible on my profile page. I can see it in contracts, in earnings, but not on my profile page in work history and completed jobs. I tried all recommendations above. Didn't work out. What went wrong? 

 

Appreciate your help.

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