Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[LuiggiR]

Hi there,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e2608b99]

I spoke with bank and paypal ... they both said everything is fine at their end.

Upwork is rejecting the payment

[08bdf164]

I'm sorry to hear that you're experiencing payment issues with Upwork despite confirmation from your bank and PayPal that everything appears fine on their end. It's frustrating when you encounter obstacles despite taking steps to resolve them. 

In this situation, I recommend reaching out directly to Upwork's support team. They can investigate the issue further from their end and provide personalized assistance. Additionally, you can double-check your payment method details on Upwork to ensure everything is entered correctly.

However! I'm a virtual assistant, data entry specialist and customer service representative, I find it difficult to get my first job on upwork, I'm available to work with you, my clients satisfaction is my priority thanks.

[LuiggiR]

Hi Nissa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[usmankhawar]

Hi there, 
I have attached my card but after going through every step, but still i am facing the issue of "Billing Method not Activate".
Please help me to resolve the issue. 
Regards,
Usman

[ArjayM]

Hi Usman,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[489deb6e]

I currently have hired freelancers for several active contracts in order to meet a deadline. All of a sudden when trying to fund Milestones, I got the message that they could not charge my billing method. I called my bank, and the card had no issues on their end. When I opened an issue with a call, they told me it was resolved. Then I funded one more milestone, which worked, go to fund a second one and I get the same message.

Has anyone else had this issue with repeated billing method failures? Ive tried adding a different method, re-inputting the original etc.  

[AndreaG]

Hi Mike,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[82b04ca3]

I want to hire a freelancer but my credit card has declined more than once. How can I approve a contract with no payment that which not apply to the new client account. I called the credit card and was informed that card was declined and refunded which is pending. I was advised to speak with Upwork support. No success there due to no live person is able to respond. This is frustrating to want to hire but cannot make a payment. I have been working on this since March 16, 2024. Hopefully, I can get the help too per Mike M issue. Thanks Tanya G.

[JoanneP]

Hi Tanya,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[58642219]

Dear upwork,

I am trying to make a payment, but it says, "Sorry we couldn't charge the billing method you selected."

I have attached an image for your reference.

I've spoken to my bank, it is not a card issue, the transaction gets posted on my bank statement. The bank has even tried test transactions and it was approved by the bank, so it is very clear that this issue has nothing to do with the bank. Rather, they said that the payment was reversed by your company, upwork.

However, my card has no issues, it's activated, I've used it for several purchases already, it has the right card number, name and address on file, which is why my bank statement has the payment posted UPWORK.

Not to mention, when I put in the card number, it recognzes that it's an American Express. So this has got to be a system error on your end, can you please find out what is going on?

The AI bot is no use, it says that it is an error with the Upwork payment system, and insisted that I contact the support. However, there is no way to contact support request nor submit a ticket. I can only check pending requests, that is IF I can submit a ticket, but there is not even a button to submit a ticket for support request. No one picks up the phone call, just redirects you to support ticket. The platform is very uncooperative when you try to contact support, and there is just no way to reach you guys.

I need to pay my developer but the website is not accepting the payment. I would really appreciate anyone that can help.

Thank you.

[JoanneP]

Hi HyunTaek,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[24c4fd2c]

I added my mastercard as a billing method to my upwork client account. My mastercard has 100$, but I can't fund 50$ to hire a freelancer. How to fix it?

It says "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support." How to fix it?

[AndreaG]

Hi Dmytro,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[bb65aeab]

I get this error trying to upgrade my plan:

The request could not be completed. Please try again. If the issue persists, please contact Customer Support.

---

Support chat isn't useful and I can't create a ticket.

[24c4fd2c]

I added my mastercard as a billing method and charge 100$ there. But I can't fund money for developers using the method.

How to fix it?

[JoanneP]

Hi Dmytro,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[a51c79d5]

Hi, 
I have normal US credit cards and paypal accounts and none of them will work on Upwork. There's nowhere to go on the credit card sites to notify them that Upwork is legitimate. Is this common? Is Upwork a scam? Frustrated and unable to pay for my jobs. Any insight will be appreciated. 

-Steve

[LuiggiR]

Hi Steve,

I see that you've recently raised a support ticket regarding your concern. You can rest assured that the relevant team will continue assisting you from there. 

[a51c79d5]

No Luiggi, No one has replied to my support ticket. This site is useless. I am not able to pay my contractor since the first milestone payment, so now I will get a bad review from him. Or I will have to pay using PayPal outside of UpWork, which is against UpWork policies. This site is useless. There is no one able to help me. 

[JoanneP]

Hi Steve,

We apologize for the delay. We've submitted a follow-up to the team handling your case. Someone will update your ticket and assist you further. 

[a2a0612f]

I've posted a job listing, spoken with a prospective freelancer, but when clicking 'hire' and filling out the details re: payment to then click 'submit' I'm met with an error message. I've tried to access and retry this page several times. The layout also differs each time so could be a technical issue. 

It's an urgent task I need to get done and delaying both myself and the freelancer. 

If you could please help 

[c6e06da6]

We have the same problem, no response from support either. Did you manage to solve this ?

[LuiggiR]

Hi Anwar,

I'm sorry to hear you're having trouble hiring a freelancer. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[b93f0ad8]

I am having this same issue - the issue is now 4 days old.  I am not able to pay my contractor - if this doesn't get resolved I will have no choice but to pay them directly.  Please advise.  When will this be resolved? 

[NikolaS]

Hi J Christine,

Thank you for reaching out to us. I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[3ae39abc]

My credit card was charged but the contract was not funded. Error was "Recent charge failed. "

I cannot find a way to escalate the issue beyond the AI chat.

[JoanneP]

Hi Shannon,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot.

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

Please know that we've already escalated your concern. One of our team members will contact you directly via a support ticket to assist further. 

[3ae39abc]

I have tried to engage at least 5 times, but do not every get a way to access support. I am directed to click on a "Get Support" link, but do not have a "Get Support" link anywhere on any page that I see.

[babteee]

Hello, I've been unable to access the support page. I need to resolve my identity verification it keeps sending me back to the same place over and over again. Can I get a solution to this ASAP? 

Currently, I can't apply for jobs because of this issue.

Thanks,

Isaiah

[f09b0eb2]

I have tried to pay for a contract. Although I have several credit cards, none of them worked. Is there something wrong with the system?

[LuiggiR]

Hi Onur,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[da971ebb]

Hello, my card has been debited and yet I am told that the means of payment has been rejected. What I don't understand is that I have money on my credit card, the information entered is correct but it's rejected every time.

[JoanneP]

Hi Pieter,

I checked and it looks like the transaction has been declined. You might want to contact your card-issuing bank so that they can look into the specific decline error. 

[79c1c29a]

Sorry. 

I update my payment method but still failed.

Can Your Support helps?

[87a55081]

Try to do it again later maybe theirs something problem on the system, judt relax dont fell bored

[aad836af]

Hello
I am “Your Name”. I have completed “my Diploma in Graphics Design” and “Text Illusion” from “Any University Name” or “Training Company Name”. For the past few years I have designed many logos, banners, 3D textures, AutoCAD, Cartoons etc. Some samples have been posted in my portfolio area and my work history area. Please have a look to measure my quality.
From your job description area, I have come to know that you need a unique design for your “new/existing” company. Actually, Graphics is the soul of a website and permanent branding of a company. I can strongly assure you that I will be able to provide you according to your desire.
You will find so many so called designers in the web who even do not know the color combination and structure. I do not want you to be cheated by them. You are in a right place and person. Hopefully I will be hired in this project. I am highly experienced in Adobe Photoshop, 2. Adobe Illustrator, 3. Adobe Flash, 4. ln Design, 5. Text Design Pro
I am waiting for your response. I am able to use all types of communication methods and able to maintain your time schedule during the project is on.

Regard

iqra shazadi 

[JoanneP]

Hi Joel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[9c9fc701]

Hi, since yesterday we get an error message when we try to activate a Milestone. Allegedly the selected payment method cannot be charged. The credit card is fully functional, the account is covered and has always worked until now. I even used it to activate a Milestone shortly before. As a solution, we added a second credit card yesterday and the same error message appears. What can we do?

[LuiggiR]

Hi Katja,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.