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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
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1,111 REPLIES 1,111
Arsalan's avatar
Arsalan A Community Member

There is same problem with me. Kindly close my agency profiles as well please please please.

Goran's avatar
Goran V Retired Team Member

Hi Arsalan,

 

Your agency profile is now closed, thank you.

~ Goran
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Hamzaa's avatar
Hamzaa S Community Member

Please close my agency. 

Thank You!

Hamzaa's avatar
Hamzaa S Community Member

I made an agency, just to check how it works. It prompted me for membership, which i was not willing to get. So i decided to close my agency, but it said contact customer support and ddid not let me close it.

What's even worse is that i cannot use the connects i have (105) on my main account as well!

I am unable to send proposals from my freelancer account as now it only prompts me to buy the membership.

It has been over 8 hours since i've contacted customer support and i have not gotten any response yet.

If anyone has the solution to my problem, I would be highly thankful if he could help me.

Thanks in advance.

Hamzaa's avatar
Hamzaa S Community Member

Can someone please help me close my basic agency?
I am unable to use my connects on the freelancer account.
Please Help
Dancun Chege's avatar
Dancun Chege M Community Member

Hello, i recently build an agency but now i cannot be able to close it, i want to close it and be left with my account profile only, anyone who can help

Joanne's avatar
Joanne P Retired Team Member

Hi there,

 

As requested, your agency account has been closed. 

~ Joanne
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Junaid's avatar
Junaid M Community Member

Hello I had built an agency but realised i dont need it. Now im unable to close the agency and my freelancer profile still has "associated with " written. I want it to be removed.

Closing an agency is not working. its still there.

Goran's avatar
Goran V Retired Team Member

Hi Junaid,

 

Your agency is now closed, thank you.

~ Goran
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Junaid's avatar
Junaid A Community Member

Same here. How did you deleted the agency?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Junaid,

 

I went ahead and closed your agency. Let me know if you need further assistance.

 

Thank you.

~ Aleksandar
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Abraham's avatar
Abraham M Community Member

Hello, I recently opened an agency account and realised I don't need it anymore and I can't find a way to close it.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Abraham,

 

I went ahead and closed your agency. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
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Faith's avatar
Faith U Community Member

Hi Aleksandar, I have the same issue, can you close my agency too?

Avery's avatar
Avery O Community Manager

Hi Faith, 

Your agency account is now closed. 


~ Avery
Olivia's avatar
Olivia J Community Member

hi, can you also help me close my agency?

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Olivia,

 

Thank you for your message. I checked and I see that your agency is already closed.

 

Thank you

Pradeep

Bahati's avatar
Bahati R Community Member

Hello, I also have the same problem. I opened an agency, but later realized that I was not ready to handle it. now, I get errors when I try to close it. Can you help close it for me? I followed all described steps, but couldn't close it.

Bojan's avatar
Bojan S Community Manager

Hi Bahati,

 

It looks like your account has been closed. Feel free to reach back to us if you need any additional information.

 

Thank you! 

~ Bojan
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Xyrus Von's avatar
Xyrus Von M Community Member

Hello, I am also unable to close my agency, everytime I click on the close agency button, it onle tells me to contact customer service, thank you in advance.

Goran's avatar
Goran V Retired Team Member

Hi Xyrus,

 

Could you please update your status from exclusive to non exclusive so that our team can close your agency profile? Thank you.

~ Goran
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Hayk's avatar
Hayk S Community Member

I want to close my agency, could you please organize a video call for step by step guidance, I tried many things, leaving members closing contracts, etc. Please help.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Hayk.

 

We closed your agency account as per your request. 

~ Bojan
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Muhammad's avatar
Muhammad U Community Member

Hi. I tried to close my agency several times, but whenever i clock on 'Close my agency" in settings, a popup appears to re enter password. After entering the password and clicking continue, nothing happens.I really need to close this old agency.

Goran's avatar
Goran V Retired Team Member

Hi Muhammad,

Please withdraw/close your active proposals and our team will close your agency from our end, thank you.

~ Goran
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