Jun 10, 2020 05:26:22 PM by Raheim B
How do I unhide a message that was previously hidden in old conversations?
Jun 10, 2020 08:41:46 PM by Joanne P
Hi Raheim,
You can unhide the chats you've hidden by clicking on show rooms by category> all people and rooms. Please let us know if you need further assistance. Thank you!
Aug 4, 2022 11:58:38 PM Edited Aug 5, 2022 12:00:03 AM by Amit S
I'm trying to solve the same issue, and I don't see a "category > all people and rooms" menu anywhere on the messages page. If I click on the three dots next to the search box in the left panel of the messages page, I get a pop-up menu as shown below. It doesn't have an "all people and rooms" option; it does have an "All rooms, recent first" option under "FILTER ROOMS BY" which is checked by default, and that *does not* show rooms/conversations that I have hidden. Please see screenshot below.
Aug 11, 2022 03:06:49 PM by Arjay M
Hi Amit,
There have been some changes to Messages since this thread was started. However, you should still be able to find previously hidden rooms. You can use the filter you shared on your screenshot and then use the search bar to find the name of the room or the message by keywords. The team is currently working on an improvement that will allow us to filter only hidden rooms and unhide them.
Sep 14, 2022 05:50:38 AM by Jaswinder S
Hi Arjay,
I'm going through the same issue and am not able to recover hide chats. You're suggesting that need to search the clients by entering their names in the search box. right?
If I don't remember their names then what should I do further to unhide?
Other suggestions are also welcome
Nov 7, 2022 07:36:40 AM Edited Nov 7, 2022 07:36:54 AM by MingTa Y
So there's currently no way to unhide chats???
Why didn't you warn us it's an irreversible action?😭
Jun 5, 2023 10:35:43 PM by Farhan K
"The team is currently working on an improvement that will allow us to filter only hidden rooms and unhide them. ",
Been over a year, still waiting for this upgrade. Finding hidden messages in a pain in the bum.
Jun 6, 2023 10:05:04 AM by Annie Jane B
Hi Farhan,
There’s still no other way but to search for hidden rooms in order to view them. As of now, you can find and unhide the hidden room by searching the name on the search bar.
Aug 28, 2023 07:35:49 AM by Rosalind C
Until you have this fixed, there should be a warning before you hide a message. The word "hide" implies that you can un-hide it, which is misleading. This should be a simple thing to add in. A bit surprising that with all your talent, that this has not yet been resolved.
Nov 19, 2022 09:54:30 AM by Hend G
Hi,
I have hidden some of my Upwork Chats in messages, how can I restore/unhide those chats?
Regards,
Oct 25, 2023 09:24:36 AM by Joseph Z
I cannot beleive how user UNFRIENDLY this site can be sometimes. I acceidently Hid a message and now cannot get it back. So mindboggling obvious and yet it is so hard. Very frustrating.
Apr 9, 2022 02:41:25 PM by NikolaS N
Hi Oliver,
Thank you for reaching out to us. Could you please share more information about the issue you experience? If possible please share a screenshot from your end so that we can better assist you.
Apr 15, 2022 05:29:45 PM by Shelby N
There is no option to click on show rooms by category> all people and rooms. How do you restore hidden chats?
Apr 15, 2022 07:31:32 PM by Joanne P
Hi Shelby,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 25, 2022 04:36:58 PM by Barbara M
I am having this same issue. I'm looking for an older message that I hid. Since it's hidden, when I search, it does not show up.
Jun 25, 2022 07:07:37 PM by Pradeep H
Hi Barabara,
Thank you for your message. I just checked and I was able to retrieve hidden messages or room. You will need to use the correct keywords to search the hidden messages.
Thank you,
Pradeep
Jul 12, 2022 03:02:18 PM by Vadim P
Something has changed recently and I couldn't find a way to unhide a chat
Jul 12, 2022 06:02:36 PM by Annie Jane B
Hi Vadim,
Thank you for reaching out to us. Yes, there have been several updates on the Message Center. Could you please search for the name of the person whose chat was hidden and see if it would pop up? If it doesn't, please let us know.
Aug 2, 2022 03:01:29 AM by Amit S
Hi Aleksandar. Perhaps there has been a change in design since the time you wrote your comment, but I am not able to find any option as shown in the screenshot you linked to. Can you please help me know how to unhide rooms/conversations that I have previously hidden?
Aug 27, 2022 05:34:18 AM by Feras E
You can type "a" in the search field, you'll see many previous chats. Try other letters as well.
Nov 18, 2022 11:57:23 AM by Mia Farrah E
Brilliant! It worked. Your suggestion is the best option.
Thank you Feras.
Sep 14, 2022 05:56:17 AM by Jaswinder S
Hello All,
A few months back, I had hidden some clients from my Upwork chat which was easy to unhide in the last version of Upwork.
In the current layout, I'm not able to unhide the previous chat. I don't know the names of clients whom I have hidden but now want to recover them. Any solution for this?
Sep 16, 2022 02:50:08 AM by Jaswinder S
Few days back I made some client hidden and don't remember their name. So, now i want to recover/unhide them but can't find option to unhide. Previously it was possible but not with newer version of upwork.
Anyone can help me?
Note:: i don't remember their names so don't suggest that search their name in search box. I'm serious for it.
Sep 16, 2022 03:23:17 AM Edited Sep 16, 2022 03:26:08 AM by Biljana V
Do you remember the catagory of this client: interview only, unread, etc? If you go to the message search box, there are three dots, if you click them you will get those options to search.
Edit: I just saw the hidden ones are not shown this way.
Sep 16, 2022 08:06:38 AM by Jaswinder S
Yes, i have checked through 3 dots option but not really helpful. Need different solution for it.
Sep 16, 2022 08:07:43 AM by Jaswinder S
Pradeep H wrote:Hi Jaswinder,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Thank you,
Pradeep
Sound good, i will be waiting for the agent support.
Oct 12, 2022 07:39:24 PM by Renee B
There really needs to be a better system for this. I'm honestly shocked that you removed the simple sort option to show hidden messages. This makes no sense at all.
Nov 11, 2022 06:37:15 AM by Hend G
Hi,
I have hidden some of my Upwork Chats in messages, how can I restore/unhide those chats?
Regards,
Jul 23, 2023 10:35:19 AM by Kelly B
This is absurd. There has to be a simple way to unhide messages/clients. I can't be expected to remember anyone's name; I can't remember why I opened the refrigerator. Petra was always the best at stuff like this. I miss Petra. Surely you could unbanish her at this point. She's served her time and she was an invaluable asset to this community.
Nov 2, 2023 03:01:33 PM by Ralph U
Hi Kelly,
As far as finding all of your hidden messages, just follow the pic example below.
To unhide a message completely, you would have to message the person first and then wait for them to reply which I believe brings the hidden message back into your inbox.
Dec 12, 2023 07:33:30 AM by Souhil N
THE ANSWER IS TO STAR******* THE HIDDEN CONVERSATION, LOG OUT - LOG IN - AND THE HIDDEN MESSAGE THREAD WILL RETURN TO YOUR MAIN MESSAGES ! WOOP WOOP
Jan 16, 2024 09:10:16 AM by Sarah R
This didn't work for me. The hidden message won't even show up in the favorites, even though if you go to hidden messages, it is starred.
Jan 16, 2024 12:22:27 PM by Arjay M
Hi Sarah,
You can find a hidden conversation by typing the client's name or a phrase you remember from the conversation into the search bar above your messages or using the filters to search through hidden and archived conversations. You may want to check this help article to learn more, and let us know if you need further assistance; we'll look further into that for you.