Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: How to contact Upwork customer service support?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
41 of 109

Hi Judith,

 

One of our team members will reach out to you directly and assist you further. Feel free to reach out to us here at any time. We'll be happy to assist you directly and answer any questions that you may have.

~ Bojan
Upwork
thomasbassen
Active Member
Thomas B Member Since: Jun 22, 2021
42 of 109

Hi there,

I need direct support concerning my VAT number, but unfortunately I can't find a direct way to communicate with a person from customer support. Could you please send me a e mail adress or a number I can communicate through?

Thanks

Thomas

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
43 of 109

Hi Thomas, 

 

You can click the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help with, go ahead and select the best option. If you don't receive the information you're looking for, you can click "Ask something else" for more options, including contacting our support team.

 

Please feel free to share more information with us here in the community also and we'll gladly help you with it. 

~ Joanne
Upwork
b-mohsin
Active Member
Badarpura M Member Since: Aug 25, 2018
44 of 109

i can't show green button Get Help from Upwork

ae0d94a9
Active Member
Max B Member Since: Feb 13, 2019
45 of 109

I can't verify my paymet to complete my contract

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
46 of 109

Hi Max, 

 

I've shared your account information with the Customer Support Team and they will reach out to you through an email to assist you further. 


~ Avery
Upwork
95689c31
Active Member
Thomas M Member Since: Mar 18, 2019
47 of 109

this link is no longer active.

 

is there another way to get help from upwork?

 

i'm stuck on step 4 of job post = expertise.

 

will not let me advance past here.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
48 of 109

Hi Thomas,

 

Kindly choose from the options presented to you on that job creation step (tab). Choose the skills and expertise you're expecting from the Freelancers. Once you do, you will be able to proceed further with your project creating.

 

Let us know if you need any further assistance.

 

Thank you. 

~ Bojan
Upwork
95689c31
Active Member
Thomas M Member Since: Mar 18, 2019
49 of 109
Yes I’ve don't that.

The next box at the bottom is greyed out. I can only go back. Please look at the picture.

I’ve cleared all cache, reset DNS and gone incognito.

My account is stuck on this page: https://www.upwork.com/ab/job-post/1107733001225678848/1107733804042203136/expertise/ontology
aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
50 of 109

Hi Thomas, 


I was able to replicate it, although I'm not sure if we both missed a step. I'll go ahead and check this with the team so that they can look into it further. I'll get back to you once I have more information. 

 

ETA: Hi Thomas, could you please try going to your account Settings page, and updating your company information by adding your address. The team has confirmedi that this usually happens when the company information is not yet updated. Let me know if the issue persists. 


~ Avery
Upwork
TOP SOLUTION AUTHORS