Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Dec 21, 2019 02:33:48 PM by Ricky J
Hey my address is not being recognized in order to add my credit card. How can I fix this?
Dec 21, 2019 08:27:22 PM by Joanne P
Hi Ricky,
One of our agents will reach out to you via a support ticket and will assist further in adding your credit card on file. Thank you!
Dec 27, 2019 11:06:43 PM by Paul A
I was adding a billing method and the Master card method failed, i added a visa card and also failed. I've tried to get the M-PESA option but its not availble. I need to make payments because time is running out. kindly assist
Dec 28, 2019 12:34:17 AM by Aleksandar D
Hi Paul,
I checked and it seems that you have an open ticket with our team regarding your billing method in which one of our agents already updated the ticket a few moments ago. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Dec 29, 2019 02:06:15 AM Edited Dec 29, 2019 02:55:29 AM by Aleksandar D
I am trying to add my credit card info several times but it keeps on telling me that I need to input the required fields but I already did. Please see attached screen capture, I just removed some important details.
**Edited for Community Guidelines**
Dec 29, 2019 02:55:59 AM by Aleksandar D
Hi FilWeb,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 2, 2020 11:27:17 PM by Mark T
I got this messege when i try to add my card
''We are unable to authorize your card. Please add another billing method or contact your issuing bank''
What to do?
Jan 3, 2020 12:52:31 AM by Goran V
Hi Mark,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 4, 2020 05:42:59 PM by Joanne P
Hi Tony,
One of our team members will reach out and assist you directly in verifying your credit card. Thank you!
Jan 4, 2020 02:16:54 PM by Tony D
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have a support contact you.
Jan 5, 2020 08:38:40 AM by Ashutosh S
Jan 5, 2020 12:14:13 PM by Joanne P
Hi Ashutosh,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jan 7, 2020 02:58:40 AM by Saurabh C
Hi,
I'm not able to hire a freelancer because it's always showing me this error,
"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."
I called my bank also and they said I've enough limit to do transactions & card is also working but still not able to do the payment. It always showing me the above error while adding the amount in Escrow.
Waiting for your quick reply, it's urgent.
Thanks.
Jan 7, 2020 03:34:52 AM by Goran V
Hi Saurabh,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 7, 2020 08:23:37 AM by Walid G
My trials to verify my credit card finished and i can't verify it again, need to contact someone to unlock this
Jan 7, 2020 09:20:48 AM by Aleksandar D
Hi Walid,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.
Thank you.
Jan 8, 2020 04:44:30 AM by Orcelima O
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Jan 8, 2020 05:20:21 AM by Goran V
Hi Orcelima,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 9, 2020 02:18:28 PM by Dorottya G
Hello,Billing method "Requires verification. Contact customer support".Can you please unblock it?Thank you
Jan 9, 2020 02:44:39 PM by Bojan S
Hi Dorottya,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jan 10, 2020 11:07:41 AM Edited Jan 10, 2020 11:31:53 AM by Dutth B
i'm facing the same problem.
Thanks
Dutth
Jan 10, 2020 12:43:20 PM by Bojan S
Hi Dutth,
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Thank you!
Jan 12, 2020 02:46:16 PM by Ariana K
Hi,
Plsea, could someone contact me aswell? I am having diffculties trying to verify my credit card account. The freelancer has already done the work so this is kind of urgent. Thanks in advance
Jan 12, 2020 03:06:11 PM by Joanne P
Hi Ariana,
One of our team members will reach out and assist you directly via a support ticket.Thank you!
Jan 14, 2020 10:55:34 AM by Maria N
"You must enter the USD amounts to verify your card.If you have already attempted verification and it was not successful please contact a support agent for further assistance."HelloI've made a mistake with varification of my biiling method and entered wrong amounts. How can I do it with the same credit card?
Jan 14, 2020 11:45:45 AM by Bojan S
Hi Maria,
We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Jan 18, 2020 12:13:28 AM Edited Jan 18, 2020 12:17:47 AM by Sneha R
I have exceeded the maximum limit you can enter the 2 amounts charged to your debit card. I don't know how to contact customer support.
Jan 18, 2020 12:36:41 AM by Simon M
Hi Sneha. Use this link to contact support- https://support.upwork.com/hc/en-us
Jan 18, 2020 02:42:36 AM by Aleksandar D
Hi Sneha,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with verifying your billing method.
Thank you.
Jan 19, 2020 10:31:31 PM by Mayurbhai K
Jan 19, 2020 11:53:39 PM by Goran V
Hi Mayurbhai,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 20, 2020 05:02:16 AM by Mischa T
Hello.
I have a big problem. I used Upwork last year and everything went well. Now i have another job. And everytime I want to hire a freelance i get this message: "You don't have a valid billing method on file with Upwork. Please correct this before making an offer.".
Its very strange because I already payed with my Paypal. Also in other places i can buy things without problems (just to be sure its not a paypal related problem).
Also removing my Billing Method and add it new doesn't make a change. Also cleared cookies and so.
I would understand this more if I never used this method before. But i payed with paypal before and also a refund went well to my paypal. My Paypal is verfied. My Adress in Paypal and Upwork are the same. My Phone is valided here on upwork.
Thank you helping me out.
Jan 20, 2020 05:43:15 AM by Goran V
Hi Mischa,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 22, 2020 02:51:05 AM by Lukasz G
Hi There,I am having the same issue, I am locked out of the card verification and it is telling me to contact customer support
Jan 22, 2020 02:57:56 AM by Goran V
Hi Lukasz,
Our team will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Jan 23, 2020 01:45:42 PM by Goran N
Hello I have inserted wrong amounts while verifying my credit card and now I can not complete it.
Can you assist me with this?
Btw put some notice there as in mail I got after amount was deducted. Because I was initially thinking that I have to select 2 amounts for verification.
Now I know I had to inserd amounts you deducted me.
Thank you!
Jan 23, 2020 02:33:24 PM by Bojan S
Hi Goran,
We'll have one of our agents reach out to you via a support ticket to assist you with your credit card verification process.
Thank you for reaching out to us.
Jan 24, 2020 06:04:15 PM by Ahmet Okan A