May 28, 2017 02:10:26 AM by Nicholas E
in the past months we have made multiple Upwork payments with our credit card. As of yesterday we get the following message:
Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us.
All card details are unchanged and still correct. Also the card is still valid (not expired).
We want to continue using this company credit card and don't want to change it.
What can we do?
May 28, 2017 02:31:50 AM by Goran V
Hi Nicholas,
I just investigate this and looks like everything is working on our end. You might want to check with your bank about the card if there is a problem.
If they say that everything is ok, contact me in a PM or customer support with details about this.
May 28, 2017 02:40:29 AM by Nicholas E
thanks Goran, all clear.
BTW: how do I contact 'Customer Support' ?
Thanks,
Nicholas
Jun 17, 2020 06:30:10 AM by Goran V
Hi Ramchandramani,
Could you please share the text of the error you`re receiving on your end? Thank you.
Jun 17, 2020 09:19:21 AM by Ramchandramani S
Hi, it's saying Unauthorized card, but last week I did payment through this credit card. Please help.
Jun 17, 2020 09:24:39 AM by Ramchandramani S
Jun 17, 2020 10:08:14 AM by Bojan S
Hi Ramchandramani,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Dec 25, 2021 03:51:29 AM by Zain S
Hi, I'm trying to hire a freelancer on Upwork but it's not accepting my MasterCard for payment method, you can see in the image below attached. It says we unable to authorize your card
I'm also a freelancer in Upwork and I know we can not pay another freelancer from our balance.
Dec 25, 2021 04:53:12 AM by NikolaS N
Hi Zain,
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
May 6, 2023 10:52:36 AM by Muhammad Y
Sorry, we couldn't add your card. Please try a different one. If you still need help, contact customer support.
I am receiving this error while adding my card in billing method.
Aug 12, 2021 12:19:36 AM by Muneeb A
Sorry, we are unable to authorize this credit card. Please check the card information or try another card. Questions? Contact us. i got this error and unable to send money to freelancer please help.
Aug 12, 2021 12:29:20 AM by Goran V
Hi Munneeb,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Oct 11, 2021 11:05:45 AM by Zain A
Oct 11, 2021 12:37:45 PM by NikolaS N
Hi Zain,
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.
Oct 8, 2022 01:09:53 PM by Manuel C
Hello I'm having this problem when trying to pay one of your freelancers.
"The payment method you submitted could not be authorized. Please try using another one or contact Customer Support."
Oct 17, 2022 06:20:16 PM by Ilham Z
Hi Luiggi,
I am facing payment method issue or you can say transaction issue as I proceed to funds and hire freelancer I get "Sorry something went wrongg at our end.Refresh the page and try again" as I refresh it.I get "Sorry,we couldn't charge the billing method you selected please try different one".I am facing this issue since 7 oct kindly help me resolve this.
Oct 17, 2022 07:37:16 PM by Arjay M
Hi Ilham,
I checked your account but couldn't find any payment method or recent transactions. Are you referring to another or a different account? Could you please send us more information about your concern so that we can assist you accordingly and more efficiently? Looking forward to your response.
Oct 10, 2022 03:14:08 AM Edited Oct 10, 2022 03:14:45 AM by Oruj M
Hello Manuel. Does your Payment issue solved ? My client also getting same error when he try to make payment. And it was exactly same day, 8 october.
Dec 6, 2022 01:09:27 PM by Fares B
hello i have an issue with my client payment i cant make offers or creat contracts it returns Sorry, we couldn't charge the billing method you selected. Please try a different one , and my card doesn't have any issue and its working fine
Dec 6, 2022 01:47:54 PM by Arjay M
Hi Fares,
I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank to confirm if they allow recurring transactions on your cards as Upwork payments are classified as ‘recurring’.
I can also see that you've raised a ticket regarding your concern and it's been forwarded to the appropriate team for review. Please allow them time to review your case and you should be getting an update on your ticket here.
Feb 27, 2023 02:41:40 AM by Sharjeel A
Facing the same issue, this is the worst payment method I have ever seen on such kind of big platform. I have tried my all 3 bank accounts and card but still facing this issue even though Every card of mine belongs to a different bank
May 6, 2023 10:50:30 AM by Muhammad Y
Sorry, we couldn't add your card. Please try a different one. If you still need help, contact customer support.
I am receiving this error while adding my card in billing method.
May 6, 2023 11:30:00 AM by Luiggi R
Hi Muhammad,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 9, 2024 08:20:13 PM by Salman O
Hello, I’ve tried buy a service using Upwork, the payment was taken from my card but then reverted and on Upwork it says “sorry, we couldn’t charge the billing method you selected. Please try a different one. If you still need help, contact support.” I’ve tried PayPal and card both don’t work. They both give the same issue. I’ve spoken to my bank thinkings it’s their problem but they’ve told me it’s a problem in your end as their releasing the money but your not accepting it. Please sort this out immediately as I want to purchase a service
Feb 9, 2024 10:40:10 PM by Joanne P
Hi Salman,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Feb 10, 2024 03:11:48 AM by Salman O
Hi Joanne, how long would it take as I want to buy from this seller!
Feb 10, 2024 04:04:48 AM by Luiggi R
Hi Salman,
Support requests are responded to in the order they are received. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
May 28, 2017 03:00:29 AM by Goran V
Hi Nicholas,
Please go to this Link, at the bottom click on the green button Get Help from Upwork. After you fill up the suggested fields in the new pop up you will be asked if you want to chat/submit via ticket/phone or ask on community. You can chose the best option for yourself.
May 28, 2017 03:08:27 AM by Nicholas E
I tried that route a few times, but the option chat / phone / email does not appear. These are the only options:
So, it's kind of difficult to get in touch with Upwork.
May 28, 2017 03:14:50 AM by Goran V
Hi Nicholas,
That should not be the case, can you send a screenshot from your end. On my end i have the 4 options that i mentioned below. It might be an error we had a while back, i will have one of our team members have a closer look on this.
If you want to open a ticket now send me the details in a PM and I will open it for you.
Apr 28, 2021 10:06:51 PM by Matt M
I had a PayPal payment process and then tried the very same PayPal and it won't process, I've tried cards that have plenty of limit and none are currently working. If this keeps happening I will go to payoneer, this is beyond frustrating.
Apr 28, 2021 11:46:48 PM by Joanne P
Hi Matt,
I'm sorry to hear about the issue you're having. I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 3, 2021 08:17:11 PM by Joanne P
Hi Michael,
I checked, and it looks like the payment method has been declined. Please reach out to your issuing bank so that they can assist you with the specific decline error.
Apr 2, 2021 06:35:24 AM by The M
Hi'
I got " The payment method you submitted could not be authorized etc.. "but the money withdrawn . So is the money gonna back automarically to my account ?
Apr 2, 2021 06:54:38 AM by Aleksandar D
Hi there,
I checked your account but couldn't find any payment method or recent transactions. Are you referring to another account? Could you please send us more information about your concern?
Thank you.