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Beneficiary name is mismatched

shinitzserizawa
Active Member
Bon Jovi M Member Since: Sep 9, 2019
31 of 1,560

i have the same issue

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
32 of 1,560

Hi Bon Jovi,

 

Please allow up to 3 days for the verification on your payment method to be completed. If you're still experiencing any problems after this, feel free to follow up here. Thank you.

~ Goran
Upwork
pqr7
Active Member
Petr M Member Since: Jan 27, 2021
33 of 1,560

I have a problem with PayPal Payment method verification

 

On my PayPal account my first and last name are in cyrilic letters: Мязин Петр Витальевич

But Upwork only allows english letters in name, so I am "Myazin Petr"

 

So I've got an error: "The beneficiary name on the payment method you added doesn't match the name on your Upwork account. This match is required."

 

Can you help to solve it?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 1,560

Hi Petr,

 

Thank you for reaching out to us. Please allow up to 24 hours for the team to review your account for the name mismatch. They'll let you know if any further steps are required from you.

~ Bojan
Upwork
elena_pogodaeva
Active Member
Elena P Member Since: Nov 23, 2019
35 of 1,560

Hi,

 

I've got the same problem with cyrillic letters in my PayPal account.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
36 of 1,560

Hi Elena,

 

Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.

 

Thank you!

~ Bojan
Upwork
4b77f5f6
Active Member
Andres S Member Since: Jan 25, 2020
37 of 1,560

Both of my names are the same on my Paypal  and Upwork account,  i use the same email and have waited for more than a month  and still nothing, i want to withdraw the money that i have earn, but still the same message:

 

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.
 
Hope you can help me.
thank you
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
38 of 1,560

Hi Andres,

 

I checked and it looks like you were able to submit a support ticket with our team regarding this. Please check your ticket and follow the instructions provided by our team to approve the payment method. You can access your ticket from the notification sent to your email address and also here.

 

Thanks!

~Andrea
Upwork
96bc9105
Active Member
Sudip K Member Since: Feb 24, 2021
39 of 1,560

Hi there,

The name I use in my bank account is " Sudip K.C.  " 

I have been using Sudip KC on Upwork.  When I tried to transfer funds to the bank, I got an email later saying Invalid Beneficiary name. It must be due to the punctuation mismatch. What should I do now? Should I change my Upwork name to Sudip K.C.  and try to get paid? Will it work? Kindly guide me through this, please.

Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
40 of 1,560

Thank you for reaching out to us, Sudip and Behnam.

 

I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

~ Bojan
Upwork
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