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Re: I am unable to enter a billing method because the screen will not load

cameafranklin
Active Member
Camea F Member Since: Jul 12, 2019
321 of 4,257

This will be my first time entering information and I am unable to enter a billing method because the screen will not load to enter it. It keeps circling. I am using the desktop computer. The pop up comes up but does not fully load the screen. Is there any other way to enter the information so that I can start submitting proposals?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
322 of 4,257

Hi Camea,

 

I checked this for you from our end and was not able to replicate the issue you are experiencing.

 

Please try to clear your cache and cookies and also try using another browser. Let us know if the issue persists and if you're seeing an error message send us some screenshots and we will be happy to help you further!

 

Thank you!

~ Bojan
Upwork
lisamartin17
Active Member
Lisa M Member Since: Nov 13, 2019
323 of 4,257

I joined Upwork a few days ago and have tried several times to add more Connects. Each time, after inputting my credit card info, a white box pops up and nothing else. I have cleared cache and cookies, tried using both Google Chrome and MS Edge as well as different credit cards. Unsure what else I can do on my end. Thank you.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
324 of 4,257

Hi Lisa, 


I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will reach out to you to assist you further with your concern. 


~ Avery
Upwork
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
325 of 4,257

Hi Camea,

 

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.

~ Goran
Upwork
a_lohtia
Active Member
Ahsaas L Member Since: Jun 20, 2019
326 of 4,257

I have verified PayPal account but when I'm trying to add it billing method it takes me to PayPal page to add card details after adding that when I click add button page didn't load and remain on same page

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
327 of 4,257

Hi Ahsaas,

 

May you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue.

 

Additionally: Please refer to this help article on PayPal's site for more information on how to verify your PayPal account. Feel free to reach out to PayPal support team if you need any assistance as well.

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
mackie_melissa
Active Member
Melissa M Member Since: Jul 24, 2019
328 of 4,257

I am unable to purchase connects, after entering my payment method, I get a white screen (see below). 

 

 

 

whitescreen.png

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
329 of 4,257

Hi Melissa,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re able to see the billing methods available to you here? To learn more about acceptable billing methods for purchasing connects please read this help article.

 

Thank you.

~ Bojan
Upwork
nehakamboj2506
Active Member
Neha K Member Since: Jul 25, 2019
330 of 4,257

hi I am new to this portal and system is not allowing me to purchase connects. I have debit card which is not being accepted and credit card borrow from friend is also not getting accepted. message "Your payment was declined" Please help in this matter

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