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rishmachawla
Active Member
Rishma C Member Since: Mar 16, 2019
91 of 4,132
Hi team, hope you are doing well. Is there any other way to purchase connects. On my debit card there is no last name. I think that's why it does not accept. My documents also don't have last name that i submitted in bank for open account. Can I pay with bank account directly?
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
92 of 4,132

Hi Rishma,

 

In order to purchase Connects, you need to add an acceptable billing method. Please check with your bank for more information on why the charge was declined.

 

Thank you.

~ Aleksandar
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jawadhadi
Active Member
Jawad H Member Since: Feb 7, 2017
93 of 4,132

Debit card not working to buy connects. How can i buy connects i am out of connects and i have tried to buy connects from my debit card buy it says authorize your card. I dont know why i have done purchasing online from my debit card before and i works fine. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
94 of 4,132

Thank you for reaching out to us, Jawad.

 

One of our team members will reach out to you directly via support ticket to assist you with your concern.


~ Bojan
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mubashar-naeem
Active Member
Mubashar N Member Since: Jul 7, 2019
95 of 4,132

i am facing the same problem. debit card authorization fails when i try to buy connects.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
96 of 4,132

Hi Mubashar,

 

Our team will reach out to you as well and assist you further, thank you.


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a_tamor
Active Member
Arriane Isabelle T Member Since: Jul 19, 2017
97 of 4,132

I’ve been trying to use my debit card to buy connects but it just won’t work. This is so **edited for Community Guidelines** frustrating. Even my paypal are not working and both have enough balance smh

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
98 of 4,132

Hi Arriane, 

A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise if this has caused you any inconvenience.


-Avery
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jerromero03
Active Member
Jeremy R Member Since: Jul 10, 2018
99 of 4,132

Hi. I can't buy connects as well using my debit card. It has sufficient balance and I have used it to pay my other bills but still it won't let me use it to buy connects. Please help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
100 of 4,132

Hi Jeremy,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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