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billin information

Active Member
Samiullah S Member Since: Apr 17, 2019
171 of 3,810

I try again with using different Browser and clear cookies and all that. Still facing the same issue. Can't able to buy my connects till now. Kindly resolve the issue for this problem.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
172 of 3,810

I'm sorry to hear that issue persists, Samiullah. 

 

One of our team members will reach out to you directly via support ticket to assist you further with your concern. 


~ Bojan
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Active Member
Samiullah S Member Since: Apr 17, 2019
173 of 3,810
Didn’t get a good response from Contact support. They just give me a normal common response.
Done everything from my side. Either confirm from the bank to clear all the browser history but can’t able to solve this problem.
I have to buy connects to work more on upwork but don’t know what i should do now
Active Member
Noman I Member Since: Jul 4, 2019
174 of 3,810

 i am having the same problem

Active Member
Noman I Member Since: Jul 4, 2019
175 of 3,810

upwork unable to authorize my debit card

Moderator
Goran V Moderator Member Since: Mar 24, 2017
176 of 3,810

Hi Noman,

 

I checked your account but I was not able to locate any billing methods. I can see that you`ve only added one payment method. Please keep in mind that once you add a payment method it can take up to 3 days for the verification to be completed. 
If you still need help with adding a billing method, let me know and our team will reach out to you via ticket to assist you further. Thank you.


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Active Member
Noman I Member Since: Jul 4, 2019
177 of 3,810

sorry sir i am still having the problem I am saying when i try to add billing method the payment method not the get paid.It says we cannot authorize your card but my card is okay everything is okay from my side and from bank Please help me 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
178 of 3,810

Hi Noman,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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Active Member
Nellian M Member Since: May 31, 2019
179 of 3,810
Hi, can't buy connects why?I only have one billing method mastercard must I add another because I don't want another method.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
180 of 3,810

Hi Nellian,

 

Our team will reach out to you via ticket as well and assist you further with purchasing connects. Thank you.


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