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Constantly getting Timed Out when trying to start Visual Verification call.

lucaazori
Active Member
Malek T Member Since: Nov 17, 2020
61 of 266

I am experiencing the same issue!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
62 of 266

Hi Rachel, Anas, Natalia, and Malek,

 

We'll have one of our agents reach out to you via support ticket to assist you further with this.

 

Thanks!

~Andrea
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maryamjavedd
Active Member
Maryam J Member Since: Nov 9, 2020
63 of 266

Hello. I am having the same problem. I have tried clearing cookies and caches. Tried from 3 different desktops but nothing is working. Please help.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
64 of 266

Hi Maryam and Muhammad,

 

One of our team members will reach out to you both via tickets as soon as possible and will assist you further with your verification's. Thank you.


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muhammadhashim_
Active Member
Muhammad H Member Since: Oct 27, 2020
65 of 266

Thanks, Goran! It will be wonderful. 

sarahvschwarz
Active Member
Sarah S Member Since: Nov 20, 2020
66 of 266
Hello,

I’ve got problems to proceed in the video verification. It asks me to verify now by video chat after I uploaded my ID but doesn’t let me proceed any further while the timeline is also running out.

The chat support is not leading me to a solution nor the support is picking up the phone calls.

Is this familiar to anyone?
What can I do to start working?

I appreciate any help.

Thanks to you
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
67 of 266

Hi Sarah,

 

I checked and someone from our team has replied to your support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
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b03c0247
Active Member
Kiandokht K Member Since: Nov 21, 2020
68 of 266
Hello!
I have the same problem. The ID chat time out occurs every time. Could you help me please?
luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
69 of 266

Hi Kiandokht,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

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b03c0247
Active Member
Kiandokht K Member Since: Nov 21, 2020
70 of 266
Thank you for your reply.
I can’t redirect myself to the support ticket link either. Hope you fix my problem a bit sooner because it has been a week of me trying to verify my ID.