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Re: United States Location Verification - Unable to do

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Community Guru
Nina K Member Since: Nov 29, 2017
2041 of 4,592

Hi Dev,

Kindly please follow the directions in my previous post to resolve your issue, thanks!

~Nina
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Active Member
Dev S Member Since: Apr 5, 2018
2042 of 4,592

Hi Nina,

 

Thanks for the response but which post are you referring to? I scrolled through the replies, the one where you say to get help redirects me back here. I cannot generate a support ticket. I could not find any other solution.

 

Regards,

Dev

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Community Guru
Ryan C Member Since: Feb 3, 2017
2043 of 4,592

Hello Dev,

 

I think Nina K's referring to this post: 

@Nina K wrote:

Hi Pratyoosh,

Please go ahead and click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

 Can you please try to clear your cache and cookies? Or try a different browser and then follow the instructions? If you are still not able to send us a ticket, please let us know. Thank you!


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Active Member
Maxwell P Member Since: Apr 8, 2018
2044 of 4,592

I'd like to verify as a US Freelancer. However, I am in the middle of a name change process. So I have my old license, and a court order for my new name. How can I submit both of these together to verify?

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Community Guru
Jo-An B Member Since: Aug 2, 2016
2045 of 4,592

Hi Maxwell,

The driver's license should be valid and not expired and the statement and address you have on Upwork account should match with your ID. Thanks.

~ Jo-An

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Active Member
Maxwell P Member Since: Apr 8, 2018
2046 of 4,592

I am in the middle of a legal name change - so my license at the moment does not match my current legal name (it will take about a month to get a new license that matches my legal name. How can I sumbit additional documents to verify that legal name? (I have a court order with my current legal name.)

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Community Guru
Ryan C Member Since: Feb 3, 2017
2047 of 4,592

Hello Maxwell,

 

I'll have one of our representatives get in touch with you shortly. Thank you.


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Active Member
Jakob J Member Since: Apr 17, 2018
2048 of 4,592

Hello Upwork, do you feel as though you could please help me verify my passport? The glossy laminate has made so that I have to contact customer support.

P.S. as someone with experience in webpage/app design--I feel as though I should've been informed to make a thread in UpWork Community. I spent way too much time trying to find this outlet, hope this helps others in the future. 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2049 of 4,592

I'm sorry you're having issues with verifying your location. You can try bidding for U.S. location job post, and contact the Customer Support Team directly by clicking on the link on the screengrab shown below so that they can assist you.

 

Contact CS.png


-Avery
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2050 of 4,592

Hi Chris, 


On a job post that you are interested in, when you try to submit a proposal, you should be able to see the link to get in touch with Customer Support directly. Please click on that link to be able to reach out our Customer Support Team so that they can assist you.

 

Contact CS.png


-Avery
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