Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 16, 2019 06:44:31 PM by Maia S
I received multiple errors when attempting to upload my identification. Now I am locked out from being able to do so, and cannot apply to roles on the site.
The "customer support" link led me to these message boards.
Please assist.
Apr 16, 2019 09:31:47 PM by Avery O
Hi Maia, Erica, and Charlie,
The Customer Support Team will reach out to you to assist you with your location verification.
Apr 16, 2019 04:13:54 PM by Phil G
You've reached the maximum number of tries to upload your ID. Please contact customer support
Thats the msg I'm getting when I try to submit a proposal
Apr 16, 2019 11:01:56 PM by Avery O
Hi Phil,
A member of the Customer Support Team will reach out to you to assist you with your location verification.
Apr 16, 2019 10:05:52 PM Edited Apr 16, 2019 10:14:42 PM by Ryan T
I am having difficult verifying my identify. I uploaded a photo of my State ID, but I was told there was an issue with the photo and to contact customer service. I think it was because my camera rotated the image when it was uploaded. It says "You've reached the maximum number of tries to upload your ID" after only uploading once. Can you reset this limit so I can upload it again?
Apr 16, 2019 11:02:20 PM by Avery O
Hi Ryan,
I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you with your location verification.
Apr 17, 2019 05:27:13 AM by Nichita S
After I uploaded my ID the system rejected it. How do I upload a new photo of my ID? The 'Verify Now' link is no longer present in my account.
--
Nick S
Apr 17, 2019 05:51:57 AM by Goran V
Hi Nichita,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 17, 2019 07:23:00 AM by Oscar B
I get the following message:
You've reached the maximum number of tries to upload your ID. Please contact customer support.
Pleae advise
Apr 17, 2019 07:39:00 AM by Bojan S
Hi Oscar,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 17, 2019 11:51:59 AM by Nhu M
I uploaded my driver license and the system cannot recognize it so it stated that "you reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.". What should I do now? Please help me. Thanks
Apr 17, 2019 01:26:13 PM by Bojan S
Thank you for reaching out to us, Nhu.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Apr 17, 2019 01:39:46 PM by Steven K
I need to find out why Upwork did not accept my passport photo.
I am trying to get verified so I can do some work
Apr 17, 2019 02:31:03 PM by Bojan S
Hi Steven,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.
Apr 17, 2019 05:56:42 PM by Drew L
I've tried uploading my passport photo but it did not accept my ID -- could I please also be directly contacted via a support ticket to resolve this? Thank you!
Apr 17, 2019 07:56:15 PM by Avery O
Hi Drew, and Nick,
A member of the Customer Support Team will reach out to you to assist you with your location verification.
Apr 17, 2019 03:20:14 PM by Nick N
Apr 18, 2019 12:09:44 AM Edited Apr 18, 2019 12:19:50 AM by Goran V
I get this message
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
**Edited for Community Guidelines**
Apr 18, 2019 12:21:14 AM by Goran V
Hi Mariah,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 18, 2019 12:25:53 AM Edited Apr 18, 2019 12:28:15 AM by Goran V
I was trying to upload my ID but was unsucessful. It now says the following;
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
I'm trying to contact customer support but can get through. Any idea how i can rectify this?
Thanks
Charlie E. **Edited for Community Guidelines**
Apr 18, 2019 12:29:42 AM by Goran V
Hi Charlie,
Our team has already reached out to you via ticket to assist you further with your verification. You can access your tickets on this Link, if you have any additional questions feel free to post them there and our team will assist you further. Thank you.
Apr 18, 2019 08:25:37 AM by Laure J
I've reached the maximum number of tries to upload my ID, and I can't get to the help center because the system keeps dropping me back in the forum.
Apr 18, 2019 08:45:53 AM by Bojan S
Hi Laure,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us.
Apr 18, 2019 03:16:40 PM by Inmaly I
Hi,
I am also experiencing the same thing, but I am wondering if it is because I haven't been verified.
When I researched on having the verification issue, I saw that you need to be contacted by Upwork to verify your identity, however I don't believe that's happened yet. I attempted to verify my identification by uploading my drivers license (unexpired, clear image, not blurry, all borders in plain view with margins on all sides, not edited in any way) multiple times with no success.
Please advise.
Regards,
Inmaly Inthaly
Apr 18, 2019 08:30:42 PM by Avery O
Hi Inmaly,
It looks like you were trying to verify your location, and you are unable to submit bids for job that have U.S. location requirement.
I've shared your account with the Customer Support Team and they will reach out to you to assist you with your location verification.
Apr 19, 2019 01:25:35 AM by Sanjay G
Hi, I have an Australian passport with a US work visa. I want to only do jobs in the US. When I go to verify my identity, Upwork gives me no option other than US ID Docs of which I have none. My Aussie Drivers' Licence didn't work when tried. What do I do?
Apr 19, 2019 01:33:53 AM by Goran V
Hi Sanjay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 21, 2019 06:52:55 PM by Joseph M
Hi there,
I am unable to verify my US State ID. I have tried several times. I don't want to try too many times and get locked out. Can someone please help me?
Apr 21, 2019 07:58:01 PM by Avery O
Hi Joseph,
Could you please try verifying your account once again? If you have attempted to try your verification, and maxed out on your attempts, the Customer Support Team will be able to reset it for you at any time. In this case, please retry it again, and you can come back to this thread to let us know if you are unable to do so.
I would like to clarify that you will not get locked out from your account if you fail verifying your location. You will only be unable to verify your location, but should be able to continue to use your Upwork account.
Apr 21, 2019 08:09:39 PM by Joseph M
Apr 21, 2019 08:15:05 PM by Joseph M
there are so many posts on here where users say they struggle with the same problem. The answers from moderators are always the same: someone will contact you. Could you at this time have someone contact me because I clearly need help. This process is so frustrating.
Apr 21, 2019 10:42:03 PM Edited Apr 21, 2019 10:43:39 PM by Avery O
Hi Joseph,
I would like to clarify that the users who came here to the Community maxed out on their attempts to verify their location. As such, they needed assistance with contacting the Customer Support Team so that they can manually go through the location verification.
The team and I checked your account, and they have confirmed that you haven't tried verifying your location yet. Verifying your location by uploading your ID through the link on your profile notification will eliminate the step of having to go through manual verification. Please try verifying through the system first, and if you max out on attempts, you can post again on this thread, and our team will assist you.
Apr 22, 2019 12:07:59 AM by Joseph M
Avery,
I've literally tried 30 times to upload my State ID. So I have tried several times. Can you advise home many times I have to do it to max out my chances?
Apr 22, 2019 12:29:11 AM by Goran V
Hi Joseph,
Even if you max out the attempts our team can still assist you further with verifying your location. One of our team members will reach out to you via ticket as soon as possible with more details about this. Thank you.
Apr 21, 2019 11:00:18 PM by Radu D
Hello there, I'm trying to activate my account but when asked for the phone number it says that it failed to verify. Tried clearing my cookies and do this from an incognito window as I have seen on other posts but didn't work. Please help.
Apr 21, 2019 11:32:40 PM by Goran V
Hi Radu,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.