Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Jan 20, 2021 08:35:09 AM by Bojan S
Thank you for reaching out to us, Amanda.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jan 20, 2021 09:35:26 AM by Troy F
Trying to get help verifying myself, says I have too many verification attempts.
Jan 20, 2021 10:38:59 AM by Andrea G
Hi Troy,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 22, 2021 08:43:42 AM by John S
Hello, I am uploading my driver license but Upwork is not able to verify my ID. Additionally what is the process to use a name different than the one on my ID? For example if your ID says William but you go by Bill.
Jan 22, 2021 09:59:42 AM by Bojan S
Hi John,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
You can update your name by going to Settings and using the edit button. You cam try using a common name variation and our team will inform you if it's acceptable. If your name variation is not acceptable, our agent will advise you directly and will suggest editing your Upwork profile name to match your bank or payment account name.
Thank you for reaching out to us.
Jan 24, 2021 12:37:47 PM by Hannah B
Hi there, I am trying to verify my ID by uploading a photo of my driver's license. I've made multiple attempts but the system says there's a problem and to try again later. My photo isn't blurry, I haven't edited it, all 4 corners are visible, and it is a PNG. Is there someone that can manually verify it for me as the system seems to be not working?
Jan 24, 2021 01:25:33 PM by Luiggi R
Hi Hannah,
I'm sorry to hear you've had trouble with the verification process. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Jan 25, 2021 03:39:18 PM by Matthew R
So, no matter what I do there is no option to contact customer service. Upwork fails to verify my account, tried everything, and now I have discovered that they have removed their contact customer support option.
Jan 25, 2021 05:18:37 PM by Joanne P
Hi Matthew,
I checked and it looks like you are referring to completing the location verification process. I've requested the help of our team. One of our team members will reach out and assist you directly via a support ticket. You can access the ticket when you log in to your Upwork account and going here.
Jan 26, 2021 08:52:44 AM by Kamarudheen A
Hi Hannah,
Try re-login and try to submit again, It will be visible then.
Jan 26, 2021 09:33:39 AM by Petra R
Kamarudheen C wrote:Try re-login and try to submit again, It will be visible then.
No, it will not. That won't verifiy her profile.
Jan 26, 2021 08:57:25 AM by Oliver B
Hi Hannah
1.do you have enough connects to make proposal?
2. please re-login and refresh your browser .
3. remove cash history on your browser.
4. if it is not working , please constact with upwork support team.
Jan 26, 2021 09:03:53 AM by Bojan S
Hi Hannah,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jan 27, 2021 03:03:52 PM by Paula P
I am not able to change my address and I've moved. Is there anyone I can contact to change this?
Jan 27, 2021 03:21:42 PM by Paula P
Trying to upload my ID and keep getting an error to try again later. Can someone please manually check my ID? Thanks
Jan 28, 2021 09:06:33 AM by Olivia L
I uploaded a picture of my drivers' license (following all the requirements) and it keeps getting rejected (says my name on my ID doesn't match the name on my account). Well, my names DO match. Anyone else with a hyphenated last name have this problem? How did you fix it. I can't figure out how to submit a support ticket and there's no indication that it will be reviewed by a human.
Jan 28, 2021 10:26:03 AM by Bojan S
Hi Olivia,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Feb 1, 2021 03:14:08 PM by Xiong Y
My account has been approved, but I can't place a bid. I got this message.
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
I was trying to do id verification, but I can't find this item ( I can see it in the tutorial ) on my account.
Feb 1, 2021 05:30:15 PM by Joanne P
Hi Xiong,
I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket.
Feb 1, 2021 03:35:02 PM Edited Feb 1, 2021 05:42:05 PM by Joanne P
I am attempting to upload a drivers license to the site but had problems. Now I am not able to at all. What can I do? There is no email address or live chat for this. Please help. Thank you.
Warm Regards,
Mike
Feb 1, 2021 05:43:46 PM by Joanne P
Hi Mike,
I've escalated your concern to our team. One of our team members will reach out and assist you directly via a support ticket.
Feb 2, 2021 06:44:42 PM by Jakob S
Im trying to verify my profile by uploading an ID. I've followed all the guide lines but these image isnt being accepted. Is there another form of verification I can try?
Feb 2, 2021 08:28:20 PM by Joanne P
Hi Jakob,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 3, 2021 12:25:14 AM by Todd M
How can I get in contact with someone regarding my account. Upon creating my account, the website told me to upload a photo of my id. I did that however it was not read properly and now I cant do anything. Please assist
Feb 3, 2021 12:45:59 AM by Goran V
Hi Todd,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Sep 20, 2021 10:59:02 PM by Matthew H
Am also having this issue right now. Would appreciate some help.
Sep 20, 2021 11:07:03 PM by Goran V
Hi Matthew,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.
Feb 3, 2021 12:36:26 PM by Michael B
I recently attempted to upload a copy of my ID (driver's license), and your system rejected it, even though it has all the right information on it. I need a resolution to the issue. Can you help?
Feb 3, 2021 01:41:01 PM by Andrea G
Hi Michael,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Feb 4, 2021 04:47:07 PM by Sergei F
Feb 4, 2021 06:32:36 PM by Joanne P
Hi Sergei,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Feb 5, 2021 11:01:51 PM by Feig P
I got above message from upwork. I tried 3 times, so I am limited.
I took a screenshot again, but I can't find the option to upload my passport again.
Who can help me kindly?
Thank you!
Feb 7, 2021 03:41:06 PM Edited Feb 7, 2021 03:41:18 PM by Vanya K
Thank you Nikola much appreciated.
Feb 7, 2021 10:11:09 AM Edited Feb 7, 2021 10:16:52 AM by Vanya K
Upwork is now blocking me from applying for work because all of a sudden they doubt my identity, like we are in some bad spy movie. Ok whatever, but you guys don't even have a button on your mobile phone app to do that. So how can you ask me to do something when you don't even kow how to do it ? Should I just go to DMV old school or what? I just want to apply for the gigs (remeber same gigs that YOU make money off of, yeah those).
So how do I verify my identity did you guys figure it out yet? I am asking administrators of course.
Huge level of confidence and pretentiousness to ask for an ID or passport but not huge level of coding knowledge where you would actually have a button that says VERIFY ID.
Feb 7, 2021 11:34:07 AM by Aleksandar D
Hi Vanya,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Feb 9, 2021 03:55:42 PM by Britney L
I need to verify my Identity, it's telling me to contact customer service but there is no wy to contact them. Can someone please help me?