Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Dimitur,
I’ve escalated your community post to a support ticket. I'm sorry you're having difficulties verifying your ID. One of our agents will be in touch with you soon to assist.
Additionally, as a freelancer, your profile picture has to accurately represent who you are; it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are goes against our Terms of Service.) You may visit this help article to learn more about choosing a good profile picture.
Hi Muhammad,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in verifying your ID.
Hi Shaik,
We checked, and it doesn't look like you've completed the ID verification yet. Please click on continue once you have logged into your account and go here. Our verification team will review the document you submitted and will reach out to you directly via email if they need more information.
Hi Nipuna,
We checked and saw that you have yet to complete the verification process. Please go to your settings and complete the ID verification verification step. If you need further assistance, please let us know.
Hi Mohammed,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Muhammad,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
I updated my payment method on 16 april but then I got a mail that I have to do an identity-verification for the 3rd time. I uploaded my governmental ID on the same day, and yet there's nothing.
Hi Omar,
Thank you for reaching out to us. I checked, and it looks like your Identity Verification is now approved. Could you please let us know if you need further assistance?
then why can't I active my payment method???
Thank you for following up, Omar.
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hey Dear Upwork Team,
I submitted my ID for verification last week. It's been one week but my account is not verified yet and the blue tick is not appearing. Kindly review my account and tell me what the problem is and how much time it take.
Hi Jackson,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Hi Owais,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.
Hi Mohamed,
I'm sorry you're having difficulties verifying your ID. You will need to take a picture of your government-issued ID to verify your identity. The acceptable forms of ID vary by country and will be listed on the form.
However, you've already contacted our support team and raised a ticket about your ID verification concerns. Please allow them 24-48 hours, and you will get an update on your ticket here once your case is thoroughly reviewed.
In the meantime, you may review this help article for more details about acceptable documents to complete the ID verification.
Hi Ridoy,
I've contacted the review team, who confirmed that they haven't received any documents to verify. Please try to resubmit your documents by going to Settings> Identity Verification. Please let us know once you've submitted the required documents, and we'll have the team look into them.
Hi Fico,
We checked your account and saw that our team has reviewed your account but requires you to update your profile photo. Please check out this help article for more information on how you can choose a good profile photo.
