Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Mar 14, 2024 05:37:36 PM by Andrea G
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Mar 18, 2024 10:48:12 AM by Haruna M
Hello,
Please help me out.!!
I recently established a Payoneer payment method, and the Payoneer account belongs to my brother. I removed the Payoneer payment method from Upwork as it is not allowed.
Now the system is demanding me to authenticate my brother's identity using his name, which is not mine on Upwork.
Please help me address this issue as I am perplexed.
The system is showing this message below:
“Unfortunately, we were unable to process your transaction. Your account is being reviewed. We may need to verify your identity information. Please check your email for the detailed next steps. If you don’t hear back within 2 business days, please contact us.”
Mar 18, 2024 03:39:32 PM by Mohamed N
Hello,
Mar 18, 2024 07:18:17 PM by Joanne P
Hi Mohamed,
I checked and saw that the badge has been added to your account already.
Mar 26, 2024 10:59:02 AM by Alexandra F
Hello Joanne, I am reaching out because I see you are a moderator and I need urgent help. I already wrote in the forum a few days ago but no one is answering me and this is very important. I have submitted my verification about 4 days ago and I am still not verified. I did all the steps and it's telling me I am under manual verification but it's been taking way too long, and I was told it would be 24-72 hours at most. I have contracts awaiting and money in my account and I cannot deposit or accept contracts. This is very stressful for me since I am losing a lot of money. Please help me with this issue as soon as possible. I would really really appreciate it. Thank you!
Apr 2, 2024 12:08:36 PM by Adriana A
Hello:
I have the same...I did all the process...with my Oficial ID from Mexican Goberment, and the photo ok. but I did'n get a e-mail...and i have again...
Apr 2, 2024 01:42:02 PM by Arjay M
Hi Adriana,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon with more information and to assist.
Mar 18, 2024 05:02:21 PM by Lance Edrene H
Hello, I'm having problems with verfying my identification and it's been weeks since I submitted my id and selfie and this is still showing and right now I can't click continue which is frustrating and I resubmitted like 5 times.
Mar 18, 2024 08:19:45 PM by Joanne P
Hi Lance Edrene,
I've checked with our verification team and they have confirmed that one of our team members will reach out and assist you further via a support ticket .
Mar 18, 2024 08:53:40 PM by Lance Edrene H
Hello, I resubmitted my ID verification and hope to be verified as soon as possible.
Mar 21, 2024 08:05:15 AM by Leshaka M
Hello, I'm having some verification issues with my profile. I tried several times and still have not verified my identity. Can you please help?
Mar 21, 2024 09:16:20 AM by Luiggi R
Hi Leshaka,
I've followed up with the team working on your verification and can confirm that it has been successfully completed. Don't hesitate to let us know if you need further assistance.
Apr 3, 2024 11:53:41 PM by Rafia A
Hey,
I am new to upwork and have uploaded everything to verify my account but it still not verified. Can you guide me what I am doing wrong?
Thanks,
Rafia Aziz
Apr 4, 2024 03:11:54 AM by Pradeep H
Hi Rafia,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
- Pradeep
Mar 26, 2024 12:36:18 PM by Rowdro M
Hi JoanneP,
I need your help to verify my ID. Please have a look at my post here: ID verification problem
Mar 19, 2024 03:19:04 PM by Brian M
A Big green Splash across the screen saying "solved"
After reading and rereading the question and your answer several times.
It became clear that you never answered the question that was being asked !
Which was
Is there a place I can send it for a personal verification ?
Mar 23, 2024 04:54:17 PM by J Jesus P
PradeepH
That is not a solution, I have been trying to complete my profile for more than a month without success.
With all the technological potential, and thousands of people apparently providing support, they cannot think of a more practical methodologies.
I already invested my financial resources buying CONNECTS, as well as time to try to get my first contract, I don't see, there is seriousness on the part of the UpWork team.
By the way, at least take the time to rewrite, because your answer is the same, literal, COPY-PASTE.
Mar 24, 2024 07:32:26 AM by Hameed J
Hello, The system is telling me "Action required: Verify your location in order to continue winning jobs on Upwork. Get started." in the red banner on the top of the page.
When I select 'Get started' the page displays the attahced, there is no option to upload etc.
I also recieved an email Virify location but it takes me to the same page as attached. No options to upload etc. Please can you assist?
Mar 24, 2024 08:17:32 AM by Luiggi R
Hi Hameed,
I'm sorry you're having trouble verifying your location. Could you please try clearing your browser cache and cookies? Let us know if the problem persists so we can assist you further.
Mar 25, 2024 03:48:25 AM by Edwin N
hello i have tried to verify my account severally and it seems to not get verified please assist. Also i cant apply to any job by pressing the button
Mar 26, 2024 10:56:39 AM by Alexandra F
Hello Praheed, I am reaching out because I see you are a moderator and I need urgent help. I already wrote in the forum a few days ago but no one is answering me and this is very important. I have submitted my verification about 4 days ago and I am still not verified. I did all the steps and it's telling me I am under manual verification but it's been taking way too long, and I was told it would be 24-72 hours at most. I have contracts awaiting and money in my account and I cannot deposit or accept contracts. This is very stressful for me since I am losing a lot of money. Please help me with this issue as soon as possible. I would really really appreciate it. Thank you!
Mar 26, 2024 05:07:09 PM by Arjay M
Hi Alexandra,
We certainly understand how important it is for your account concerns to be addressed in a timely manner. However, I see several tickets were raised for your case. Please allow our team time and you will get an update on one of your tickets here once your case is thoroughly reviewed.
Additionally, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Mar 26, 2024 03:52:34 PM by Ali A
Hi Pradeep,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day."
How long does this usually take?
Would appreciate your urgent support with this process.
Thank you.
Mar 27, 2024 07:03:00 AM by Leonid Y
Hi! I can't get verified. I submitted my driver's license 2 times, but upwork asks me to do it again. I wanted to send my passport, but your camera does not accept it. Yesterday I spent an hour in vain so that your camera would say “Can’t read every element on your photo page,” although the photo was perfectly. How can I finally pass identity verification?
Mar 27, 2024 07:33:51 AM by Nikola S
Hi Leonid,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 28, 2024 08:35:06 AM by Quoc A
Hi NikolaS,
Can you check my account please, It's very long time. Thank you so much.
Mar 28, 2024 08:52:55 AM by Luiggi R
Hi Quoc,
I checked and can see that your verification has already been completed. Could you please log out and log back in to confirm? Let us know if you need further assistance.
Mar 27, 2024 08:34:15 AM by Amanda C
Hi Pradeep,
My driver's license bar code will not scan. I've followed all the steps listed in help. There are no issues with the front of the license, only the back. Is there someone that can help me? Thank you.
Mar 27, 2024 09:19:14 AM Edited Mar 27, 2024 10:40:52 AM by Amanda C
I am trying to verify my identity. However, the back of my driver's license will not scan. I have no issues with the front of the ID. I've tried all the troubleshooting tips and am still having problems. Any help would be greatly appreciated. Thank you.
Mar 27, 2024 09:38:29 AM by Muhammad U
If the back of your driver's license won't scan despite troubleshooting attempts, you might consider manually entering the information from the back of your license. Alternatively, you could contact the organization or service you're trying to verify your identity with and explain the issue. They may have alternative methods for verifying your identity or could provide further assistance.
Mar 27, 2024 09:39:32 AM by MD FOZOL A
I can't seem to find my Job Success Score on my profile. Is there a minimum number of projects or a waiting period before it appears
Mar 27, 2024 05:47:34 PM by Arjay M
Hi Amanda,
Thank you for reaching out to us and I'm sorry you're having difficulties verifying your ID. Could you please try clearing the cache and cookies or history your mobile device? You may also try to use a private mode.
Please let us know if the issue persists afterward; we'll look further into that for you.
Apr 1, 2024 12:36:20 AM by Manoj K
I am getting an error on click of link <Identity Verification> Please help me out of this. Screenshot is given below
Apr 1, 2024 07:32:22 AM by Rebeca A
I am trying to verify my prophylaxis, but I don't have an ID card, my nationality is swiss and my residence permit in the UK is online, it is confirmed by a code. I have bank statements and other government documents that I can present as proof of residence, I could apply for a physical residence card, but this takes many months. I urgently need to start working! is there a solution?
Apr 2, 2024 03:42:25 AM by John L
I seem to be having ID Verification issues as well - I have a banner notification and an email (I needed to change bank details) but no way of submitting the ID on a Desktop - I don't use a mobile phone for Upwork. Can you sort this out, much appreciated.
Apr 2, 2024 04:42:47 AM by Nikola S
Hi John,
I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.
Apr 15, 2024 12:20:29 PM by Kevin R
Hi Upwork Team,
I'm facing the same issue. I've submitted my ID's several times, but still it's showing me the same thing, and this is getting very frustrating. Please, I need your help asap.
Apr 2, 2024 03:44:14 PM by Angelo Marcyne C
Hi. I'm having the same issue. The picture is not getting accepted. Can you do manual personal approval.