Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Mohamed,
I checked and saw that the badge has been added to your account already.
Hi Adriana,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon with more information and to assist.
Hello, I'm having problems with verfying my identification and it's been weeks since I submitted my id and selfie and this is still showing and right now I can't click continue which is frustrating and I resubmitted like 5 times.
Hi Lance Edrene,
I've checked with our verification team and they have confirmed that one of our team members will reach out and assist you further via a support ticket .
Hi Leshaka,
I've followed up with the team working on your verification and can confirm that it has been successfully completed. Don't hesitate to let us know if you need further assistance.
Hi Rafia,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
- Pradeep
Hi Hameed,
I'm sorry you're having trouble verifying your location. Could you please try clearing your browser cache and cookies? Let us know if the problem persists so we can assist you further.
Hi Alexandra,
We certainly understand how important it is for your account concerns to be addressed in a timely manner. However, I see several tickets were raised for your case. Please allow our team time and you will get an update on one of your tickets here once your case is thoroughly reviewed.
Additionally, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Hi Leonid,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi NikolaS,
Can you check my account please, It's very long time. Thank you so much.
Hi Quoc,
I checked and can see that your verification has already been completed. Could you please log out and log back in to confirm? Let us know if you need further assistance.
Hi Amanda,
Thank you for reaching out to us and I'm sorry you're having difficulties verifying your ID. Could you please try clearing the cache and cookies or history your mobile device? You may also try to use a private mode.
Please let us know if the issue persists afterward; we'll look further into that for you.
I am getting an error on click of link <Identity Verification> Please help me out of this. Screenshot is given below
Hi John,
I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.
please help me i have the same problem ASAP
Hi Upwork Team,
I'm facing the same issue. I've submitted my ID's several times, but still it's showing me the same thing, and this is getting very frustrating. Please, I need your help asap.
