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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi
Upwork

View solution in original post

893 REPLIES 893
ce31329f
Community Member

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

Hi Adam,


I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork

Hey there.

 

Whilst setting up my profile it's telling me that my phone number is being used by another account. How do i fix this?

Hi Alexander,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

Thanks so you much!

Hi Joanne,

 

I'm also facing the same problem. Can you help me out with this? Thanks!

Hi Tanaka,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

I am having the same issue with my phone number already being used.

egaruth
Community Manager
Community Manager

Hi Sarah,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork
e20ade5e
Community Member

I am having the same issue. First time opening my account here. Can you help? 

 

Hi Zina,

 

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

I am having the same issue. Is it possible to share a landline number?

 

Hi Magnum,

 

I have reached out to the team and requested assistance with your phone verification. One of the members will be in touch via a support ticket that you can access on this page.

 

~ Arjay
Upwork

Hi im having this issue aswell!!

Hi Ben,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Hi, I'm having this same issue!

Hi Ashley,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

Hi Joanne, 

 

I am also expereicing the same issue here. Any recommendations? 

egaruth
Community Manager
Community Manager

Hi Stanton,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

I am having the same issue.  Message reads: "This number is being used by another account". 

Thank you!

Hi Christine,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

Hi! I am having similar isses. Could you please help me?

 

Hi Kirti,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

I am having the same issue.

"This number is being used by another account"

Hi JoHanna,

 

Iโ€™ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket

~ Joanne
Upwork

Hi, I am currently having the same issue, it is telling me that my phone number is in use by another account but I never set my phone number on any previous account can I please get assistance on this?

Hi Jeff,

 

I've shared your concern about completing the phone verification process with the team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork

I'm having the same issue when I attempt to finalize the details on my account creation screen.

Hi Nolan,

 

I'm sorry to hear you also experienced this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Upwork

Hi, 

Im also having the same issue when creatinf my profile. It is saying that my number is being used.

 

Thanks,

dj

Hi DJerain,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hello,
I am also having the same issue while creating my profile when I attempt to finalize my account. Can I please get some assistance on this problem? 
Thank you in advance!
Raegan


Hi Raegan,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Upwork

Hi Kristina,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi Kristina,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

I am having this same issue, Can I have some help please? 

egaruth
Community Manager
Community Manager

Hi Arielle,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Upwork
f2e6e579
Community Member

I am also having the same issuel. Can i please get some help?

 

Hi Hamza,

 

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
Upwork
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