Sep 1, 2023 04:58:47 AM Edited Sep 1, 2023 02:15:44 PM by Andrea G
I am having a similar issue. I am setting up a personal freelancer account and I need a phone number to proceed with the final step but my phone number is also being used for a client account which I need. Could someone advise please.
Solved! Go to Solution.
Sep 1, 2023 02:19:55 PM Edited May 3, 2024 11:41:28 AM by Andrea G
Hi all,
If you need help verifying your phone number, it would be best if you reach our support team directly so they can assist you within a private and secure channel of communication. Please let us know on this thread if you need assistance with this issue and we'll be happy to help.
Update:
Feb 15, 2024 11:07:35 AM by Frances K
I keep getting this message when I attempt to verify my phone number. I only have one account and one phone number.
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."
The automated chat box is useless. There is no support team email or telephone number.
As a result, I cannot apply for any work on Upwork.
Please help.
Feb 15, 2024 03:40:46 PM by Arjay M
Hi Frances,
I’ve escalated your community post to a support ticket. I'm sorry you're having difficulties verifying your phone number. We'll have one of our agents contact you soon to assist.
Feb 16, 2024 10:47:01 AM by Michael P
Still no support ticket. I haven't heard from a support agent. This looks like a major issue for Upwork as many people have the same issues regarding phone numbers being in use.
Feb 19, 2024 10:56:48 AM by Michael P
I keep getting this message when I attempt to verify my phone number. I only have one account and one phone number.
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."
The automated chat box is useless. There is no support team email or telephone number.
I posted multiple times on this forum. I get a bot response from an "Arjay" saying that he will create a support ticket. He has never created a support ticket. It has been days with no response.
As a result, I cannot apply for any work on Upwork.
Please help.
Feb 19, 2024 10:54:50 AM by Michael P
Arjay, you never escalated my post to a support ticket. There has been no traction whatsover with this issue. Please advise.
Feb 16, 2024 09:42:21 PM by Braden F
Hello, I am having the same issue as everyone else where my phone number says its already in use. How do I submit a ticket?
Feb 16, 2024 11:59:25 PM by Joanne P
Hi Braden,
I have requested our team's assistance in completing your phone verification. One of our agents will assist you directly via a support ticket.
Feb 17, 2024 08:04:43 AM by Ryan I
I am experiencing the same issue with my account. I am being force to set up my account again with the same email address I used previously.
I have tried to go through "Upwork Support" Chat bot, but keeps pointing me to articles that are not related to this issue and when it finally gave me a to report my issue, the link is a 404 page. At this time, I am unable to go through the Support channels.
Feb 17, 2024 09:13:33 AM by Luiggi R
Hi Ryan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 18, 2024 12:59:37 AM by Joanne P
Hi Edgar,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Feb 18, 2024 01:40:08 PM by Lauren G
Feb 18, 2024 05:14:56 PM by Arjay M
Hi Lauren,
I've converted this post into a support ticket to give your concern the attention it deserves. Please expect an update from one of the team members with further assistance once your case is thoroughly reviewed. Thank you for reaching out to us here in the Community.
Feb 18, 2024 05:32:26 PM by Cullin C
Arjay,
I am having the same issue. If it is not any trouble, could you please have support reach out to me as well. I would greatly appreciate it, thank you.
Feb 18, 2024 05:50:01 PM by Nicholas D
ive had this issue with no help how do i get help? im stuck in a stupid robot chat loop that just keeps repeting over and over
Feb 18, 2024 02:39:49 PM by Laurie T
I am trying to finish my profile and I keep getting an error that states my phone number is on another account. This is the only phone number I have. Can you please fix the issue and have it accept my number?
Feb 18, 2024 05:46:28 PM by Nicholas D
us stuck forever in a robot chat loop....ive had this issue and its never been resolver. ur **bleep**ed. just get a new #
Feb 18, 2024 07:05:35 PM by Arjay M
Hi Laurie and Nicholas,
I’ve escalated your community posts to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 19, 2024 09:18:02 AM by Brent B
So, I went to apply for a job, and it told me my cell phone number was in use, so now I can't apply for any jobs. I went through the chatbot asking for "phone number issue" and "create ticket", and all it does is send me to this prompt:
I just need to get my phone number issue solved quickly, but I've looked for 90 minutes about how to support a ticket, ChatBot won't let me create one, and this is preventing me from conducting business and applying for work!
Can you help?
Thanks!
Brent
Feb 19, 2024 03:29:38 PM by Arjay M
Hi Brent and Kyle,
We saw your posts in the community and converted them into support tickets to give them the attention they deserve. Rest assured that one of our agents will be reaching out to you with further assistance with your phone verification.
Feb 19, 2024 12:34:36 PM by Naweed A
Hello Avery,
I've encountered an issue while verifying my phone number on Upwork. The system indicates that 'This number is being used by another account.' I need assistance to resolve this matter as I don't recall associating this number with any other account. Your prompt help in addressing this would be greatly appreciated.
Thank you.
Naweed
Feb 19, 2024 03:36:12 PM by Arjay M
Hi Naweed,
Arjay here stepping in for Avery. I've escalated your community post to a support ticket to give your report the attention it deserves. One of our agents will contact you soon with more information and to assist.
Feb 19, 2024 10:38:13 AM by Monica V
I'm trying to verify my phone number to send me a code and it says my number is already in use this is the only profile I have with upwork and I need to have it sent to my phone
Feb 19, 2024 05:11:31 PM by Arjay M
Hi Monica,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with the phone verification.
Feb 19, 2024 03:52:05 PM by Sheryl T
I just created my account and would like to start applying to job postings but I receive an error saying the number is in use with another account. I've never used Upwork before. Would someone be able to assist me with this?
Feb 19, 2024 08:45:13 PM by Joanne P
Hi Sheryl,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Feb 20, 2024 02:23:55 AM by Amy O
I had a previous account which was deleted but now I am unable to create a new account as it says my mobile number is being used.
I've tried the chat bot which was useless and cannot find an answer. please help
Feb 20, 2024 03:51:50 AM by Nikola S
Hi Amy,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 20, 2024 07:52:01 AM by KL T
I've read all the forum posts where support jumps in and says "contact us". I've read all the ways to contact support - which is just a dumb chatbot that doesn't actually answer anything (thanks for wasting my time there guys). And I read the instructions to send an email but they don't provide an email address. I'm trying to figure out how to set up my personal freelance profile but my phone number is still tied to a defunct work account that I don't have access to. It won't let me proceed with the setup and I'm just stuck. How do I get this resolved?
Feb 20, 2024 08:00:53 AM by Mykola A
You cannot create fresh account each time you want. It is rules violation.
Some moderator will contact you here and help to restore original one.
Feb 20, 2024 12:33:11 PM by Arjay M
Hi KL,
Mykola's correct! All members can only have one account and several violate the Upwork TOS. That said, I've converted your post into a support ticket to give this the attention it deserves. One of the members will reach out with more information and further assistance in completing the phone verification.
Feb 20, 2024 05:04:09 PM by David H
I'm having a similar issue. I am unable to apply for jobs due to this issue. Can you help me rectify this issue please.
Feb 20, 2024 08:30:08 PM by Joanne P
Hi David,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Feb 20, 2024 01:33:51 PM by Rose D
Hello
My phone number is saying that it can't be verified/is already in use. However, that should not be the case.
I have no other account here on upwork, and no other phone number I can use instead to verify. Who can I contact to get this resolved so I can start working?
Feb 20, 2024 05:51:44 PM by Arjay M
Hi Rose,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance in completing your phone verification.