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Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

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899 REPLIES 899
Avery's avatar
Avery O Community Manager

Hi Ruben, 


A member of the Customer Support Team will reach out to you to assist you further.


~ Avery
Elizabeth's avatar
Elizabeth W Community Member

I am having the same issue. I enter my phone number and then click to verify. Nothing happens.
Goran's avatar
Goran V Retired Team Member

Hi Elizabeth,

 

One of our team members will reach out to you and assist you further with verifying your phone number. Thank you.

~ Goran
Upwork
Jen's avatar
Jen S Community Member

I have same proble, I dont receive sms, maybe there is option to receive call with code to my US number?

Bojan's avatar
Bojan S Community Manager

Hi Jen,

 

We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for your patience. 

~ Bojan
Upwork
Austin's avatar
Austin R Community Member

I am also not getting a verification code through. I have tried my number my moms my brothers...none of them work?

Avery's avatar
Avery O Community Manager

Hi Austin, 

I shared your account information with the Customer Support Team so that they can assist you with your phone verification. I apologise if this has caused you any inconvenience.


~ Avery
Carmen's avatar
Carmen C Community Member

I need to verify my mobile number to open an account. However, my text message box is closed because I travel overseas as an International Business Consultant. Can someone help me by verifying my mobile via email? Thanks, Dr. C

Avery's avatar
Avery O Community Manager

Hi Carmen,

Our team will reach out to you via ticket to assist you with your phone verification. 

If you are travelling and are away from your country of residence temporarily,  you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly.  If however, you are going to be away for an extended period, such as moving some place, then you should make updates to your account location. Also, it's recommended that you check with a legal adviser if you need a certain type of visa or a work permit to be able to work on Upwork while travelling.


~ Avery
Carmen's avatar
Carmen C Community Member

Hi Avery,

Thank you, so much for your feedback and advice. I will only be doing my freelance contracts on upwork when I am not working overseas.

Best,
Dr. C
Chris's avatar
Chris M Community Member

Right now, I'm using a landline because my cellphone is out for warranty service, which will take at least a few days, and they might have to replace it, which will take longer. Can someone just call me with a verification code?

Bojan's avatar
Bojan S Community Manager

Hi Chris,

 

Thank you for reaching out to us. I've escalated your request to our support team and one of our agents will reach out to you directly to assist you with your phone verification process.

~ Bojan
Upwork
Chris's avatar
Chris M Community Member

Thanks, Bojan! 🙂

Tristan's avatar
Tristan T Community Member

I’m also unable to verify my account. I’ve checked and double checked my phone number but don’t get any messages.
Goran's avatar
Goran V Retired Team Member

Hi Tristan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your phone number. Thank you.

~ Goran
Upwork
Tristan's avatar
Tristan T Community Member

Hi Goran V,
Thanks I have received an email.
Franco's avatar
Franco P Community Member

Same here.

I could "hack it" going straight to the setting page, and succeeded, but every time I try to do something I get redirected to the "Create Profile" page to verify it again. 

Thanks!

Cray's avatar
Cray H Community Member

Hi Franco, 

 

One of our agents will contact you directly and assist you in verifying your phone number. We appreciate your patience. 

Stan's avatar
Stan H Community Member

Hi,

I cannot received a text message to verify my new account.  I there another solution?

 

Stan

Goran's avatar
Goran V Retired Team Member

Hi Stan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.

~ Goran
Upwork
Jessica's avatar
Jessica F Community Member

I'm also not receiving my text verification code.  I've tried multiple times.  There seems to be no help to contact.  What should I do?

Avery's avatar
Avery O Community Manager

Hi Jessica, 


A member of the Customer Support Team will reach out to you to assist you with your phone verification. 


~ Avery
Lisa's avatar
Lisa K Community Member

I also haven't received any verification code. I tried the "resend" option but it disappeared and now I only have the option to change my phone number (which obviously I don't want to do). I live in the U.S. and have a U.S. phone number.
Goran's avatar
Goran V Retired Team Member

Hi Lisa,

 

Just to confirm that you`ve already verified your phone and your profile is accepted. If you have any additional questions let me know. Thank you.

~ Goran
Upwork
Ryutaro's avatar
Ryutaro O Community Member

Hi I also haven't received the text so I cannot finish creating my profile. Emailed you but no answer. Appreciate it if I could get help?