Jan 25, 2022 01:44:21 AM Edited Jul 14, 2022 06:32:09 PM by Andrea G
Hello, Upwork
I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?
Solved! Go to Solution.
Feb 18, 2023 08:18:28 PM Edited Sep 1, 2023 09:20:53 PM by Andrea G
Hi Leonardo,
If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jan 30, 2019 05:35:23 AM by Avery O
Hi Ruben,
A member of the Customer Support Team will reach out to you to assist you further.
Jan 30, 2019 07:32:32 AM by Elizabeth W
Jan 30, 2019 08:00:04 AM by Goran V
Hi Elizabeth,
One of our team members will reach out to you and assist you further with verifying your phone number. Thank you.
Feb 6, 2019 10:44:48 PM by Jen S
I have same proble, I dont receive sms, maybe there is option to receive call with code to my US number?
Feb 6, 2019 11:29:05 PM by Bojan S
Hi Jen,
We'll have one of our agents reach out to you directly and assist you further with your phone verification process, thank you for your patience.
Feb 22, 2019 11:54:50 PM by Austin R
I am also not getting a verification code through. I have tried my number my moms my brothers...none of them work?
Feb 23, 2019 03:35:33 AM by Avery O
Hi Austin,
I shared your account information with the Customer Support Team so that they can assist you with your phone verification. I apologise if this has caused you any inconvenience.
Feb 22, 2019 11:03:29 PM Edited Feb 22, 2019 11:22:35 PM by Carmen C
I need to verify my mobile number to open an account. However, my text message box is closed because I travel overseas as an International Business Consultant. Can someone help me by verifying my mobile via email? Thanks, Dr. C
Feb 23, 2019 03:28:16 AM by Avery O
Hi Carmen,
Our team will reach out to you via ticket to assist you with your phone verification.
If you are travelling and are away from your country of residence temporarily, you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly. If however, you are going to be away for an extended period, such as moving some place, then you should make updates to your account location. Also, it's recommended that you check with a legal adviser if you need a certain type of visa or a work permit to be able to work on Upwork while travelling.
Feb 23, 2019 03:30:37 PM by Carmen C
Feb 25, 2019 08:26:08 PM by Chris M
Right now, I'm using a landline because my cellphone is out for warranty service, which will take at least a few days, and they might have to replace it, which will take longer. Can someone just call me with a verification code?
Feb 25, 2019 08:56:51 PM by Bojan S
Hi Chris,
Thank you for reaching out to us. I've escalated your request to our support team and one of our agents will reach out to you directly to assist you with your phone verification process.
Mar 1, 2019 12:16:00 PM by Tristan T
Mar 1, 2019 12:51:39 PM by Goran V
Hi Tristan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with verifying your phone number. Thank you.
Mar 3, 2019 08:13:07 PM by Franco P
Same here.
I could "hack it" going straight to the setting page, and succeeded, but every time I try to do something I get redirected to the "Create Profile" page to verify it again.
Thanks!
Mar 3, 2019 08:40:50 PM by Cray H
Hi Franco,
One of our agents will contact you directly and assist you in verifying your phone number. We appreciate your patience.
Apr 30, 2019 01:05:58 PM by Stan H
Hi,
I cannot received a text message to verify my new account. I there another solution?
Stan
Apr 30, 2019 01:29:36 PM by Goran V
Hi Stan,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
May 30, 2019 03:56:23 AM by Jessica F
I'm also not receiving my text verification code. I've tried multiple times. There seems to be no help to contact. What should I do?
May 30, 2019 05:39:18 AM by Avery O
Hi Jessica,
A member of the Customer Support Team will reach out to you to assist you with your phone verification.
Jul 17, 2019 11:48:04 AM by Lisa K
Jul 17, 2019 12:07:35 PM Edited Jul 17, 2019 12:14:19 PM by Goran V
Hi Lisa,
Just to confirm that you`ve already verified your phone and your profile is accepted. If you have any additional questions let me know. Thank you.
Oct 24, 2019 07:32:07 AM by Ryutaro O
Hi I also haven't received the text so I cannot finish creating my profile. Emailed you but no answer. Appreciate it if I could get help?