Solved: Re: I can't receive text verification code - Page 2

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

Goran V · ‎08-03-2020

Hi Bhawna,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.

~ Goran

Bhawna C · ‎08-03-2020

Thank you!!

Greg W · ‎09-03-2020

Hi, I am having the same issue. I have a valid UK phone number and have tried with multiple numbers multiple times and now I can no longer change numbers and it STILL isn't working.

Please could you assist me with this?

Nikola S · ‎09-03-2020

Hi Greg,

One of our team members will reach out to you directly via a email to assist you further with your phone verification. Thank you.

~ Nikola

Sarah T · ‎02-14-2022

I am from Kazakhstan and can not varify my phone number, how can I fix it?

Andrea G · ‎02-14-2022

Hi Sarah,

I checked and it looks like you were able to verify your phone number already! If you need any further assistance please let us know.

~Andrea

Benjamin O · ‎01-23-2018

Same problem here, entered my valid US number but not recieveing my verification code

Avery O · ‎01-23-2018

Hi Benjamin,

We wanted to check if you still needed assistance with verifying your phone number?

~ Avery

Brijraj G · ‎02-26-2018

I have already raised a support ticket for you, this is the second time, I have not got the verification code on my mobile number, how can I get it?

Valeria K · ‎02-26-2018

Hi Brijraj,

Please, make sure you are entering correct phone number for your account as you follow the verification steps. Are you receiving any errors as you request the code again?

~ Valeria

Kristina H · ‎02-20-2018

Hello - I cannot receive my text verification code either. Anyone able to help? Thanks!

Ryan C · ‎02-20-2018

Hello Kristina,

I have escalated your concern. One of our team representatives will reach out to you shortly. Thank you.

Isabell C · ‎04-19-2018

I am having a similar issue where I wont get the verification code. No matter how many times I re-submit it, I dont recieve any codes and can't move on in the site.

Goran V · ‎04-20-2018

Hi Isabell,

Our team will assist you on your open ticket shortly, thank you!

~ Goran

Cody V · ‎04-30-2018

Same problem all afternoon. Please advise.

Nina K · ‎04-30-2018

Hi Cody,

Upon checking, it looks like you were able to successfully verify your phone number. Let us know if you have any other issues, thanks!

~Nina

Joanne P · ‎08-09-2018

I'm having the same issue. SMS verification isn't really the best option to me anyways because I work at a place that does not have the ability to accept SMS messages (no cell signal). But I traversed out to a place where I could do the SMS authentication for my profile and the text never comes through no matter how many times I try to verify. Please advise. Thank you.

-Steph **Edited for Community Guidelines**

Joanne P · ‎08-09-2018

Hi Stephanie,

We're sorry to hear that you are having issues with your phone verification. A member of our team will reach out to you via ticket to assist you directly.

~ Joanne

Danielle B · ‎08-13-2018

I am having the same issue. The resend verification code is no longer available to click. I put the correct US number but i am just not getting a text.

Bojan S · ‎08-13-2018

Hi Danielle,

One of our team members will reach out to you directly and assist you further, thank you for your patience!

~ Bojan

Gaji Sumon H · ‎12-19-2018

I am having the same issues. I didn't receive a text message verification code. Anyone able to help? Thanks!

Goran V · ‎12-19-2018

Hi Gaji,

One of our team members will reach out to you via ticket and assist you further with verifying your phone number. Thank you.

~ Goran

James W · ‎11-15-2018

I have the same issue!

Avery O · ‎11-15-2018

Hi James,

I've shared your account information with the Customer Support Team so that they can assist you further.

~ Avery

Ruben P · ‎01-29-2019

I'm also having the same issue, I cannot verify my (US Mobile) phone number. I've tried on 2 desktop browsers and also my iPhone. The issue is the button doesn't not "click", I see it, but it doesn't respond.

I have tried entering this number in all sort of different formats, it just doens't work.

Phone Number is already in use