Jun 21, 2017 10:10:18 AM by Angel A
I'm trying to close the Agency related to my profile and I keep getting the message:
I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.
Thanks !
Solved! Go to Solution.
Jun 21, 2017 11:27:06 AM by Valeria K
Hi Angel,
We closed your agency for you. Let us know if you have any further issues or questions.
Jun 18, 2020 05:02:19 PM by Joanne P
Hi Muhammad Faizan,
I checked your account, and it looks like you are the agency owner. If you like to close your agency account, please let us know, and we'll assist you with it. Thank you!
Jun 18, 2020 05:07:00 PM by Muhammad Faizan R
Jun 18, 2020 07:50:38 PM by Joanne P
Hi Muhammad Faizan,
If you choose to close your agency, your agency “company” will be closed and the agency's profile will be deleted, but your freelancer account will remain active.
Jun 21, 2020 09:39:44 AM by Rhia R
I cant get to close my Agency When I clicked Close my Agency nothing happens please check
Jun 21, 2020 04:16:26 PM by Joanne P
Hi Rhia,
Your agency account has been closed as requested. Thanks!
Jun 22, 2020 06:58:28 AM by Peter T
I am trying to close my agency. In settings I click 'Close Agency' option, it asks me for my password, and then simply redirects me to the jobs search screen and leaves the agency open. No error message or confirmation message is shown.
I have followed all the steps in the help documentation (Remove All Members, Close All Contracts, Withdraw all proposals, Ensure all payments have been received/withdrawn)
Can anyone please help me ?
Jun 22, 2020 08:04:21 AM by Bojan S
Hi Peter,
Your agency account was closed as per your request, thank you!
Jun 24, 2020 09:13:10 PM by Priyanshu S
I want to delete my agency account. whenever i click on "Close Account" button it reloads the page and lands me on my freelancer profile. But agency account is not deleted
Jun 24, 2020 11:06:39 PM by Joanne P
Hi Isabella Camille and Priyanshu,
Your agency account has been closed as requested. Thanks.
Jun 27, 2020 08:36:54 AM by Rosaly V
Hi community moderator, please help me close my agency account. I followed the instructions but it is still appearing. It's a new created agency so I don't have any pending proposal, payment, jobs, etc.
Jun 29, 2020 01:28:16 AM by Rosaly V
Hi Joane,
I noticed that my client account has been closed not my agency. See attached screenshot herewith. Please close my agency. Thanks.
Regards,
Rosaly
Jun 29, 2020 03:49:51 AM by Aleksandar D
Hi Rosaly,
I shared your concern with the rest of our team and one of our agents already reached out to you directly via a support ticket to assist you further.
Thank you.
Jun 27, 2020 07:55:09 PM by Harold L
Need to close my Agency but it does not do anything once I hit the "Close Agency " button -- I have no pending activities, no team members attached, I have no proposals and no payments to be made or received -- still cannot close it - please close it for me!
Jun 27, 2020 10:32:28 PM by Aleksandar D
Hi Harold,
Your agency is closed as per your request. Let us know if you need further assistance.
Thank you.
Jul 1, 2020 03:20:37 AM by Minas A
I am trying to close my agency. When i click Close my agency, Upwork requests the password, then it redirects me to the find work page.
Agency is still alive. I tried it week ago and tried now, the result is the same.
How can i close it?
Jul 5, 2021 08:10:54 AM by Abdullah S
Hello there! I am trying to close my agency but not able close. It shows "In order to close an Agency, please contact customer service". Please help.
Thanks.
Jul 5, 2021 09:09:46 AM by Andrea G
Hi Abdullah,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Jul 3, 2020 06:15:02 AM by Darko B
Hi there!
I can't close my agency because when it asks me to confirm my password, the next page is just the homepage. I can't finish the process because of this. I've attached a video of my try to close it.
Jul 27, 2020 03:21:09 AM by Stevan M
Hey Darko,
Did you manage to resolve this problem? I am having the same issue.
Best,
Stevan
Jul 27, 2020 03:23:43 AM by Darko B
Hi Stevan,
Sadly no, still no answer from support, and I can't seem to find any solution online.
Jul 27, 2020 04:51:20 AM by Aleksandar D
Hi Darko, and Stevan,
Darko, I'm sorry for the delay in getting a response to you.
Both of your agencies are now closed. Let us know if you need further assistance.
Thank you.
Sep 5, 2020 07:51:56 AM by Denys V
Hi, i have the same issue and can't close my agency. Can you please help me too?
Sep 5, 2020 11:17:44 AM Edited Sep 5, 2020 11:18:02 AM by Nikola S
Hi Denis,
Thank you for reaching out to us. I closed your Agency account as per your request.
Jul 4, 2020 03:17:56 PM by Manish K
I want to close my agency and Start using as freelancer plus membership But I am not able to close my agency. The Agency close button is not working. It takes me to the find work section and still my agency is showing as it is.
Jul 4, 2020 04:50:24 PM by Joanne P
Hi Manish,
Your agency account has been closed as you have requested.
Jul 5, 2020 04:38:02 AM by Manish K
Thank you soo much, I was trying to do this from last one week but wasn't able to do so.
Thank you for helping me, I appreciate it!
Jul 6, 2020 04:00:33 PM by Shweta G
I am trying to close my agency, but am unable to do so.
As per the document, I followed everything, but when I click close my agency in the last step, it just reloads the page(after asking for password again).
Can you please help?
Jul 6, 2020 04:29:24 PM by Aleksandar D
Hi Shweta,
Your agency has been closed as per your request.
Thank you.
Jul 9, 2020 08:30:03 AM by Faisal A
Hi,
I am trying to close my agency , and continue as a freelancer .
I go to settings , click on "close my agency" , and it asks for password. After entering correct password, i am simply directed back to home page, and my agency is not closed. i tried it 3 times but the same thing happens !
I have made sure that the following requirements are met as well :
Regards,
Faisal Asghar
Jul 9, 2020 08:41:08 AM by Bojan S
Hi Faisal,
Your agency account was closed as per your request.
Thank you!
Jul 9, 2020 08:54:50 AM by Faisal A
Thank you for doing it for me. I appreciate your help . i see that there are 30 pages in this thread with all the people asking for the same thing. Is there something wrong with upwork since there are a lot of people with the same issue?
This should either be fixed, or there should be a button for the agency, next to "close my agency" , saying "request to close the agency by upwork team" , so that people like me don't have to go through so much hassle. There are people in this thread saying that they were stuck here for like a week. So this must be fixed ASAP. Have a good day 🙂
Jul 10, 2020 05:14:36 AM Edited Jul 10, 2020 05:37:19 AM by Sergey P
Please help me to close my Agency, I've just jumped on the search page after confirming the delete agency.
Jul 10, 2020 07:10:14 AM by Bojan S
Hi Sergey,
We closed your agency account as per your request.
Thank you!
Jul 12, 2020 12:12:24 PM by Joanne P
Hi Ajit,
Your agency has been closed as you have requested.
Jul 14, 2020 12:02:34 PM by Nafiz A
I am not able to close my agency link. When I click on the link it doesn't work?