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ยป Forums ยป Support ยป Re: Unable to close Agency Profile
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Angel's avatar
Angel A Community Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
Valeria's avatar
Valeria K Community Member

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111
Vinay's avatar
Vinay K Community Member

Hi Sir,

 

I am facing the same issue. PLease close my agency profile as I would like to work as a freelancer.

 

Thank you ๐Ÿ™‚

Luiggi's avatar
Luiggi R Moderator

Hi Vinay,

 

As per your request, your Agency profile has been closed.

 

Thank you.

~ Luiggi
Ankur's avatar
Ankur P Community Member

In my Agency I was the only one,I do not have any contracts,I have no pending withdraw or open proposal, I didn't have any payment open. than also I'm not able to close my agency account

Goran's avatar
Goran V Retired Team Member

Hi Ankur,

 

Your agency is now closed, thank you.

~ Goran
Upwork
Eugene's avatar
Eugene K Community Member

Can you please help me to close my agency?No works or proposals are there, but after pressing "Close agency" button, it just sends me to agency search jobs(

Nikola's avatar
Nikola S Moderator

Hi Eugene,

 

I have closed your agency account for you, as per your request.

~ Nikola
Viona's avatar
Viona I Community Member

I already removed all open proposal but still cannot close my agency. 

Can you please advise me ?

 

Thanks.

Ryan's avatar
Ryan C Community Member

Hello Viona,

 

One of our representatives will reach out to you regarding your concern. Thank you!


Untitled
Oleksii's avatar
Oleksii M Community Member

Hi, can you please close my agency.

Goran's avatar
Goran V Retired Team Member

Hi Oleksii,

You will need to withdraw your active proposals and remove all team members before we can close your agency.

~ Goran
Upwork
Oleksii's avatar
Oleksii M Community Member

One of my team members could not be removed, but all his proposals were withdrawed. Can you check it ?

Goran's avatar
Goran V Retired Team Member

Hi Oleksii,

Please ask your team member to contact our customer support and provide the reason why he can`t leave the agency, our team will assist them further.

~ Goran
Upwork
Oleksii's avatar
Oleksii M Community Member

But i want to remove him from the team, how can i do it ?

Goran's avatar
Goran V Retired Team Member

Hi Oleksii,

 

You can do this by going to Settings > Members & Permissions. Do you receive any error when your trying to remove him from the team?

If private details are involved send me a PM.

~ Goran
Upwork
Chandani's avatar
Chandani S Community Member

Hi, I'm unable to close my agency account. Can you guys please help me to do this 

Goran's avatar
Goran V Retired Team Member

Hi Chandani,

 

Your agency profile is now closed, thank you.

~ Goran
Upwork
Aamir's avatar
Aamir A Community Member

I have the same problem, I am unable to close my agency, i also have one concern that i have one running contract if i close the agency now it doesn't effect on my clients and earning & Job Score?

Bojan's avatar
Bojan S Community Manager

Hi Aamir,

 

If you have an active contract under your independent freelancer account, closing your agency account will not affect it in any way. If you would like us to close your agency account for your please withdraw your active and archived proposals under the agency account. Let us know once you have withdrawn your proposals and we will assist you further.

 

Thank you!

~ Bojan
Upwork
Aamir's avatar
Aamir A Community Member

Hi Bojan,

 

I have no active Proposal, Please guide me further.

 

Thank You

Bojan's avatar
Bojan S Community Manager

Thank you for following up, Aamir. Your agency account is now closed as per your request. 

~ Bojan
Upwork
Aamir's avatar
Aamir A Community Member

Thank You

Jarrod's avatar
Jarrod J Community Member

Hi Bojan

I hope you are well.

 

I have no active proposals or any open proposals and have followed all guidelines. How ever my agency account still remains open. Please could you assist me ?

 

Kind regards

jarrod

Goran's avatar
Goran V Retired Team Member

Hi Jarrod,

 

I checked your account and I can see that our team is already assisting you directly via chat. If further help is needed from us (Moderators), let us know here. Thank you.

~ Goran
Upwork
Ios's avatar
Ios M Community Member

I am using an iPhone 7. Upwork app was working fine on iOS 10. But i updated to iOS 11.3 today now when I open the app it only loads blank screen on it's startup and simply closes after few secs. How do I fix it?

**Edited for Community Guidelines**

Nina's avatar
Nina K Community Member

Hi Ios,

We'll have a member of our support team reach out to you to further assist with this. You should be hearing from them very shortly.

~Nina
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