Jun 21, 2017 10:10:18 AM by Angel A
I'm trying to close the Agency related to my profile and I keep getting the message:
I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.
Thanks !
Solved! Go to Solution.
Jun 21, 2017 11:27:06 AM by Valeria K
Hi Angel,
We closed your agency for you. Let us know if you have any further issues or questions.
May 20, 2021 06:54:12 AM by Goran V
Hi Farhan,
Your agency profile is now closed, thank you.
Jan 14, 2021 05:08:18 AM Edited Jan 14, 2021 05:10:30 AM by Goran V
Hi there,
I want you to close my agency account **Edited for Community Guidelines** as we are unable to close this. Your prompt action will be appreciated.
Thanks
Jan 14, 2021 05:12:13 AM by Goran V
Hi Muhammad,
Your agency profile is now closed, thank you.
Jan 15, 2021 09:06:16 PM by Diego Q
Hello!
I have tested the Agency feature and have decided to create it from my partner's account. I want to close it from my profile.
Looking forward to your reply.
Thank you
Jan 15, 2021 09:55:23 PM by Joanne P
Hi Diego,
As requested, your agency account has been closed.
Jan 18, 2021 02:45:21 AM by Maksim T
Hello Upwork Team
I try to click on the button "close my Agency", but the system write to me "In order to close an agency, please contact customer service"
I removed all team members
Not have any active contracts and proposals, in balance not have any money
Please Help me
Best Regards,
Maksim
Jan 18, 2021 04:24:53 AM by Goran V
Hi Maksim,
Could you please reach out to me via PM and share the name of the agency profile you would like to close? Thank you.
Jan 18, 2021 04:41:43 AM by Maksim T
Hello Goran V
I already send to you information about me agency in private messages
Jan 18, 2021 05:53:40 AM by Goran V
Hi Maksim,
Just to confirm, I`ve already followed up on your PM. Thank you.
Apr 6, 2021 10:29:23 AM by Jhonathan A
I would like to close my agency, can anyone please help me? Thanks
Apr 6, 2021 11:15:20 AM by NikolaS N
Hi Jhonathan,
I checked and could see that your agency account is already closed. Please let us know if you need further assistance.
Jan 21, 2021 02:06:45 AM by Khushali B
Hi,
I can't close an agency account from my profile. it shows me that "In order to close an agency, please contact customer service"
Please help for the same as soon as possible.
Jan 21, 2021 02:22:03 AM by Goran V
Hi Khushali,
Please update your status to non-exclusive member of the agency so that our team can close the agency profile. Thank you.
Jan 21, 2021 02:59:26 AM by Vladimir G
Hi Khushali,
To update your status, please select your Agency account from the account menu > select Settings > Members & Permissions > select the "Exclusive" link next to your name > select the "Agency Freelancer" drop-down menu > select the Non-Exclusive option. Let us know if you need further assistance and do follow up with an update.
Jan 24, 2021 03:24:06 PM by Ben K
Hi Goran,
Being going through the threads and as for me I have an ongoing project with a client does this mean I have to end the contract first or I can just switch the contract to my freelancer account?
Thanks in advance.
Jan 24, 2021 04:35:28 PM by Luiggi R
Hi Ben,
If you wish to close your agency, you will need to end any ongoing contract first. Feel free to check this help article for more information.
Thank you.
Jan 22, 2021 10:21:26 PM by Umair S
How I can close the agency on Upwork? When I trying to click on Close my agency, they ask to contact support.
Jan 22, 2021 11:36:54 PM by Joanne P
Hi Umair,
I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket.
Jan 24, 2021 09:27:29 AM Edited Jan 24, 2021 09:28:42 AM by Nathaly T
I would appreciate your help. I don't understand why I am unable to close it if I never started a contract. Due to inactivity with this account my overall JSS score is getting affected. Please help.
Jan 24, 2021 12:13:44 PM by Aleksandar D
Hi Nathaly,
I went ahead and closed your agency.
Your Job Success Score is calculated on 6-, 12-, and 24- months windows, and it is updated every second week on Sunday. There are many factors that go into the JSS calculation, including both private and public feedback, the weight of the contract, etc. You can check out this help article for more information.
Let us know if you need further assistance.
Jan 24, 2021 11:53:51 PM by Jyoti A
Hello Upwork,
I use your platform,i mistake open agency account so please delete my agency account,
Account Name:BR TECHGEEKS PRIVATE LIMITED
Regards
Jyoti Arya
Jan 25, 2021 02:47:52 AM by Aleksandar D
Hi Jyoti,
I went ahead and closed your agency. Let us know if you need further help with anything.
Thank you.
Jan 25, 2021 03:03:09 PM by Maurine M
Hello Team, Kindly remove agency Shelby Writer Hub which I created unsuccessfully, with no funds I will upgrade at a later date.
Regards, Maurine
Jan 25, 2021 04:26:17 PM by Joanne P
Hi Maurine,
As requested, your agency account has been closed.
Jan 25, 2021 03:52:13 PM by Md Rizwan A
I'm not able to delete my agency. I'm trying for 1 month but it's not allowing me to do that. I have deleted my proposal as well but it's not helping me. Please help me.
Thanks!
Jan 25, 2021 06:26:30 PM by Joanne P
Hi Md, Rizwan,
Your agency has been closed as requested.
Jan 25, 2021 08:31:16 PM by Mustafa B
Hello,
I want to close my agency but when I am trying to close it, it is giving me an error of "Close all open proposals associated with the company "
I checked that currently No open proposal is associated with my ageny but still it is goving me the same error. I have mentioned the error as an attachment.
Kindly Help
Jan 25, 2021 10:15:08 PM by Joanne P
Hi Mustafa,
I've requested the help of our team. One of our agents will reach out and assist you further via a support ticket.
Jan 27, 2021 05:50:29 AM by Aleksandar D
Hi Nazar,
I went ahead and closed your agency. Let us know ify ou need further assistance.
Thank you.
Feb 2, 2021 05:02:03 PM by Muhammad A
I think UpWork should hire some better developers and UX team. What a crappy system! I'm trying to close to my agency account, I've followed all the instructions in the help centre but it still asks me to contact a support representative. But I have no clue how to contact these illusive beings. Do I need to sacrifice a few animals at an alter with upwork written in blood? Do I need to ask community contributors for help? What a time waste.
How in gods name do you close your agency account? And why does UpWork make it so difficult?
I'm open to all ideas (including the sacrifice)
Feb 2, 2021 07:01:52 PM by Joanne P
Hi Muhammad,
I'm sorry to hear that you are having trouble closing your agency account. I've requested the asistance of our team, and one of our agents will reach out and assist you directly via a support ticket.
Feb 3, 2021 11:56:34 AM by Anton P
I need help closing down my agency profile and having only a freelancer profile. When I try to shut down my agency I am told to contact support.
Feb 3, 2021 01:07:42 PM by Andrea G
Hi Anton,
Your Agency has been closed as per your request. If you need any further assistance please let us know.
Thanks!
Feb 5, 2021 04:25:40 AM by Ihab F
Hi,
I want to close agency account but keep freelancer account.
When trying to do so from Settings-->Agency Profile-->Close my Agency, I receive a message to contact Support. (screenshot attached).
Can you please assist?
Thanks,
Ihab F.
Feb 5, 2021 05:27:39 AM by Goran V
Hi Ihab,
Please change your stats to non exclusive member so that our team can close your agency profile, thank you.