Jul 2, 2018 06:55:01 AM by Tammeral H
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for this issue.
Oct 15, 2019 04:55:16 AM by Roxon A
Oct 15, 2019 04:43:51 AM by Beata I
Hi
I have exceeded maximum verification attemts to verify my bank account.
Could you help please?
Thank you
Beata
Oct 15, 2019 05:01:29 AM by Md Bashir Hasan S
Please contact upwork support. their support is really awesome.
Oct 15, 2019 05:03:42 AM by Goran V
Hi Beata and D M,
Our team will reach out to you via ticket as soon as possible and assist you both with your billing methods. Thank you.
Oct 15, 2019 04:53:41 AM by D M
I've exceeded maximum no of attempts and therefore cannot verify my billing method. Please help.
Oct 15, 2019 06:58:03 AM by Imoleayo O
I am locked out of verifying my card as I had 3 failed attempts. I am unable to contact support because there is no support number nor is there an option to have support contact you. How can I verify my card without contacting support once I am locked out because it doesnt seem like support wants to be contacted for any issue.
Oct 15, 2019 07:26:51 AM by Bojan S
Hi Imoleayo,
Thank you for reaching out to us. One of our agents will reach out to you directly via a support ticket to assist you with your billing method verification process.
Oct 15, 2019 08:30:05 AM by Phil C
The billing method set up is so not user friendly. I continue to get an error message. I was able to get the "small" amounts withdrawn from my paypal account, which I verified, but I continue to get a message that says I need to set up a billing method.
Also I wasn't pleased to see that the "small" amounts totalled $10. And I didn't see anything that suggested that the $10 would be credited back or applied to the amount I owe the freelancer. Which, by the way, the system won't let me officially hire.
I'm also irritated that I have to use community support instead of an actual customer service support team.
Oct 15, 2019 08:55:15 AM by Bojan S
Hi Phil,
I apologize for the inconvenience this caused. One of our agents will reach out to you directly via a support ticket and assist you with setting up your billing method.
Thank you for reaching out to us!
Oct 15, 2019 09:20:24 AM by Marcus J
Tried to add my visa but I always get this message.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
I have been in contact with my bank, they cant se any problem. The card is working everywhere else.
How can I have my card accepted?
//Marcus
Oct 15, 2019 09:51:14 AM by Bojan S
Hi Marcus,
I just checked your account and it looks like you were able to successfully add your billing method. Feel free to follow up if you still need any assistance, we're here to help.
Thank you!
Oct 16, 2019 02:19:59 AM by Sunbal M
Oct 16, 2019 02:29:45 AM by Goran V
Hi Sunbal,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Oct 17, 2019 11:04:20 AM by Bojan S
Hi Linnea,
The two small verification charges were placed on your credit card when you added it as a payment method. The sum of those charges equals $10 and should appear in your credit card statement shortly. Then you can enter those amounts in the verification form in your Settings> Billing Methods and complete the verification.
Thank you!
Oct 19, 2019 04:26:47 AM by Joachim L
Hi!
I'm trying to deposit through paypal, but getting
You don't have a valid billing method on file with Upwork. Please correct this before making an offer.
Oct 19, 2019 06:48:22 AM by Aleksandar D
Hi Joachim,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 20, 2019 10:52:56 AM by Sofia M
i have tried to input the amount for verification in my currency which make me locked i think and now the the page is not showing to verify amount option and am unable to get upwork customer care.
here is the screeshot of my account.
My first question is how can i verify my amount
second is how can contact customer support if i persist this type of problem again.
third how long it takes to reverify my billing account
fourth the amount they charged.did they refund it to me in case i am unable to contact customer care (because there is no customer care )
Oct 20, 2019 02:59:37 PM by Joanne P
Hi Sofia,
One of our team members will reach out and assist you directly via support ticket, thank you.
Oct 21, 2019 09:43:06 AM by Bojan S
Hi Mohammad,
Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket and assist you with your request.
Oct 21, 2019 08:26:56 PM Edited Oct 21, 2019 10:30:57 PM by Avery O
Hi Mohammed,
A member of the Customer Support Team will reach out to you to assist you with your concern. I apologise for the inconvenience this has caused you.
Oct 30, 2019 06:57:34 AM by Tatyana K
I put too many times during verification the card. Please help
Oct 30, 2019 07:22:43 AM by Bojan S
Hi Tatyana,
We'll have one of our agents reach out to you via a support ticket to assist you with your billing method verification process.
Thank you for reaching out to us.
Oct 21, 2019 12:15:29 PM by Roger D
I'm trying to add a credit card so that I can hire, and the site keeps giving me this error:
We are sorry! We are experiencing a technical problem and cannot process your card now. Please try again in a minute.
Oct 21, 2019 12:54:08 PM by Roger D
Nevermind. Apparently we needed to complete the "Verify Your Identity" action, but the error messages never said anything about it. Time to update the validation errors 😉
Oct 23, 2019 05:06:06 AM Edited Oct 23, 2019 05:19:36 AM by Goran V
This is my first time using this platform. When I try to hire a freelancer I can't do that unless I have verified my creditcard. Now when I try to verify my creditcard I assue I have to put in the right amount in dollars right (se attached image)? if I understand it correctly the two amounts that I need to enter will be displayed in my internetbank. The amount in my internetbank is displayed in swedish crowns so I guess I have to convert them to dollars? I have tried different times to verify it and now it jut says "
Oct 23, 2019 05:21:18 AM by Goran V
Hi Elvedin,
I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. You can access your tickets on this Link. Thank you.
Oct 23, 2019 06:18:47 AM by Sean K
Hi,
I am unable to verify my business card. I put incorrect amounts in the first attempt and it appeared to time out the other two times I tried. I use this card all the time, not sure what the issue is.
Sean Kenned
Oct 23, 2019 06:40:22 AM by Goran V
Hi Sean,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Oct 24, 2019 01:32:24 AM by Goran V
Hi Yu,
One of our team members will reach out to you via ticket as soon as possible and assist you further, thank you.
Oct 27, 2019 07:27:57 PM Edited Oct 29, 2019 03:06:22 PM by Valeria K
I want to pay my freelancer but my card is still not verified. Now its not showing the verify option but it really needs verification. How can I sort it out?
**Edited for Community Guidelines**
Oct 27, 2019 09:20:27 PM by Avery O
Hi Sadiah,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Oct 28, 2019 08:09:08 AM by Bradley L
I hit a limit on a credit card and payments stopped processing. I tried to add paypal - but still no joy. Trying to resove whatever payment problem - but all I see is "charge failed". Please help!