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Re: Unable to buy connects, Payment was declined

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
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Hi Anthony,

 

One of our team members will reach out and assist you directly via support ticket, thank you!


-Joanne
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Active Member
Muhammad U Member Since: Jul 29, 2019
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Hi, I'm also facing Payment was declined. issue, while I contected bank they are saying everything ok from theire side, kindly help me, I wan to buy connect so that I can submit proposals. 

Your help will be realy appriciated, Also I'm unable to find path where I can generate a support ticket etc.

 

Thanks.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
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Hi Muhammad,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. Regarding your second question, you can find the “Get Help” button at the bottom of every help article and the search results page. You can also get help from our chatbot by clicking the “Chat with Support Bot” button found in the help center.

 

Thank you.

~ Aleksandar
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Kaushik R Member Since: Sep 16, 2017
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 I have added Billing Method to buy connects, but i am unable to buy connects because every time I am getting "Payment was declined". I am using MasterCard Debit Card. As i have searched i have found that may be my MasterCard card may need to be verified by Upwork, but i am unable to find any way to Verify it too. I need help on this issue,

 

Thank you

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
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Hi Kaushik,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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Kaushik R Member Since: Sep 16, 2017
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Thanks 

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Anthony W Member Since: Nov 2, 2019
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I. Need similar help
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Ruselle John S Member Since: Jun 2, 2018
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I was able to use my card last week to buy connects and withdraw earnings. I'm trying to buy connects today however I'm receiving a "payment has declined" error due to my debit card. Any help from Upwork team?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
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Hi Ruselle John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with purchasing connects. 

 

Thank you for reaching out to us. 


~ Bojan
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Mohamed A Member Since: May 15, 2019
350 of 2,976

Hi there,

 

I am having the same issue. I am using MasterCard.

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