Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 15, 2020 06:42:50 AM by Goran V
Hi Ahmed,
Are you receiving any errors on your end? If yes, could you please share the text of the error you`re receiving on your end? Thank you.
May 15, 2020 06:49:19 AM by Ahmed S
Hi Goran,
Thanks for your response. yes it displayed this message "Your payment could not be processed. Please choose an alternate payment method or retry again later."
May 15, 2020 06:51:19 AM by Goran V
Thank you for the follow up, Ahmed,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 16, 2020 03:01:46 AM by Ahmed S
Thank you very much, Goran. Someone did reach me yesterday and requested a screenshot. I sent it but there was no response till now. I appreciate your help.
May 16, 2020 04:19:27 AM by Aleksandar D
Hi Ahmed,
Thanks for following up. I already followed up with the team handling your case and you can expect an update on your open ticket very soon.
Thank you.
May 17, 2020 05:13:59 AM by Aseem C
When I'm adding billing method, I'm getting error meassage
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
May 17, 2020 05:58:06 AM by Aleksandar D
Hi Aseem, and Arbab,
Please check with your banks for more information on why the specific charge was declined. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
May 17, 2020 05:24:21 AM by Arbab K
Hi. I recently tried to purchase some connects but unfortunately, I couldn't buy connects by any means. Previously, I tried to use PayPal but failed also. This time i decided to use CC but it showed same error. Kindly, Help me
May 18, 2020 04:40:16 AM by Jescah A
My payment method was declined while buying connects using my visa debit card. Kindly advise on the best way forward. Thanks
May 18, 2020 05:05:34 AM by Goran V
Hi Jescah,
Could you please check with your bank if your account is enabled for international charges? You can also try adding another Billing Method to try and purchase connects. Thank you.
May 19, 2020 07:05:44 AM by Muhammad Adnan S
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Hi,
"Your payment could not be processed. Please choose an alternate payment method or retry again later."
Facing this problen, Got that error when i go to buy connects.
1.Billing method is added.
2.I have rechecked bank. bank have allowed online payments already.
3.When i got this error my Bank notify me that One rupee is charged (everytime i try to make purchase).
5.I tried on 2nd computer (cashe and cookies already cleaned some people told me to).
4.If there is any problem then it has to be clear and specific.
Please can you help me to solve this issue..
Thanks
May 19, 2020 08:33:38 AM by Usama B
May 19, 2020 08:58:19 AM by Bojan S
Hi Usama,
You should be able to access the ticket directly here. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place.
Thank you!
May 19, 2020 08:24:39 AM by Faheem S
Assalam o alaikum!!
Did you get any solution to this??bcz i am experiencing same problem. Bank cant solve this as they say your card is good for intl transactions..
Thanks
May 19, 2020 08:48:58 AM by Bojan S
Hi Faheem,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
May 19, 2020 08:55:17 AM by Faheem S
I am facing same problem..
trying to add my Visa Debit Card of Pakistani Bank in Billing Method. But it says
We are unable to authorize your card. Kindly contact with your Issuing Bank.
Please help me solve this
Thanks
May 19, 2020 07:47:55 PM Edited May 19, 2020 08:17:52 PM by Aleksandar D
hi,
i'm trying to buy connects. i have added billing method successfully, but it giving me same error "Your payment could not be processed. Please choose an alternate payment method or retry again later."
can anyone help me?
**Edited for Community Guidelines**
May 19, 2020 08:18:33 PM by Aleksandar D
Hi Marjorie,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
May 20, 2020 05:35:39 PM by Ashish D
May 20, 2020 02:52:45 AM by Shoaib A
Hi, I am unable to purchase connects. Everytime I try to purchase, it says that "Payment is declined" despite the fact that I have updated the card details many times.
May 20, 2020 03:26:40 AM by Goran V
Hi Shoaib,
Could you please check with your bank if your account is enabled for international charges, or try adding another billing method? Thank you.
May 20, 2020 05:35:38 PM by Ashish D
May 21, 2020 01:57:48 AM by Shoaib A
I have set up my visa debit card many times. But I am unable to purchase connects, the payment is declined every time.
May 21, 2020 02:05:52 AM by Goran V
Hi Shoaib,
Please check with your bank if your account is enabled for international charges. In the meantime you can also try adding another billing method to purchase connects. Thank you.
May 21, 2020 04:02:38 AM by Ashish D
May 21, 2020 04:26:18 AM Edited May 21, 2020 05:14:04 AM by Goran V
I am facing issue to buy upwork connect. Also i am not getting any free connect since last month.
Can you please help me to fix this?
**Edited for Community Guidelines**
May 21, 2020 05:14:42 AM by Goran V
Hi Anurag,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 21, 2020 05:51:31 AM by vijay S
I wanted to upgrade my member ship plan and for same I have successfully added 1 billing member (PayPal) in my profile.
But while subscribing for paln it throwing an error message saying 'Your payment could not be processed"
Please find the attached screen shot for the same.
I have also tried with my VISA Credit Card but it's not adding to my billing method.
Can any body please help me to understand why this happening.
I am facing this issues from last 2-3 days.
.
May 21, 2020 05:53:52 AM by Goran V
Hi Vijay,
One of our team members will reach out to you via ticket as soon as possible and assist you further with upgrading to our Plus plan. Thank you.
May 21, 2020 05:53:21 AM by Saji K
When I am trying to buy connects an error message is displayed. It says "Your payment could not be processed. Please choose an alternate payment method or retry again later". I had buyed connects using this same bank account earlier. But now it shows error. So i removed my payment option and re-added my debit card details and paypal details again. Also I removed cache and tried in new browser but still the same. Please find a way to fix it.
May 21, 2020 06:06:37 AM by Goran V
Hi Saji,
Our team will reach out to you via ticket as well and will assist you further with purchasing connects. Thank you.
May 21, 2020 02:38:38 PM by Ashish D
Jun 1, 2020 02:17:12 AM by Saji K
Hello
I am a member of upwork community since 3 months. I used to buy new connects regularly. But now a days when i buy new connect there is a message appearing. "Your payment could not be processed. Please choose an alternate payment method or retry again later.". We have tried to apply from another accounts too but the result was same.
Pls help to solve this problem
with regards
Saji Kunjan
Jun 1, 2020 02:32:15 AM by Goran V
Hi Saji,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
May 21, 2020 11:43:26 PM by Sonali S
User | Count |
---|---|
462 | |
359 | |
287 | |
261 | |
233 |