Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Aug 8, 2019 02:05:44 AM by Goran V
Hi Subhan,
Our team will reach out to you as well and assist you further, thank you.
Aug 6, 2019 12:37:09 PM by Muhammad Y
Sir/Madam,
I have mcb Lite Card (Debit Card) and I want to buy connects but My card is not process on upwork.
Paypal is not allowed in Pakistan how can i buy connects.
Muhammad Yaseen
Aug 6, 2019 02:28:48 PM by Bojan S
Hi Muhammad,
Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.
Thank you!
Aug 7, 2019 11:21:44 PM by Prashant D
Hi
I am trying to upgrade plus membership.. but getting like this "Your payment could not be processed. Please choose an alternate payment method or retry again later."
I have tried with 2 card Discover and MasterCard. but on both i am getting this. And also tried with paypal email. So on paypal there is no active card now. i have requested for that but it will take about 5 to 7 day to activate.
So can you please help me to upgrade plus membershipt with my Discover debit card.
Thank you.
Aug 8, 2019 04:40:35 AM by Syed M
I face a problem with the billing method and can not take the paid membership for a month, Anyone, please help me to solve this problem.
I attached the screenshot below.
Aug 8, 2019 05:06:07 AM by Goran V
Hi Syed,
Our team will reach out to you as well and assist you further with upgrading your membership. Thank you.
Aug 8, 2019 04:40:59 AM by Goran V
Hi Prashant,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your membership plan. Thank you.
Aug 8, 2019 12:40:05 PM by Muhammad Abdullah K
Hi Upwork Team,
Everytime i tried to upgrade for freelancer Plus it says:
Aug 8, 2019 01:43:01 PM by Bojan S
Hi Muhammad,
I checked this for you and your billing method was successfully added to your Upwork account. While it is active the charge on your card was declined. Please double-check your card or add another billing method.
Thank you!
Aug 8, 2019 07:39:23 PM by Muhammad Abdullah K
Aug 8, 2019 11:22:32 PM by Goran V
Hi Muhammad,
Our team will reach out to you via ticket as soon as possible and will assist you further with your connects. Thank you.
Aug 8, 2019 11:33:02 PM by Muhammad Abdullah K
My problem is resolved now, the error because my name spelling should match with upwork username and the same with creditcard.
Aug 8, 2019 11:22:36 PM by Muhammad Abdullah K
Yes, please i am continuesly trying from yesterday to still but no luck. thanks
Aug 9, 2019 11:35:28 PM by Ajit K
Hello....i want to purchase the membership so please help me about it .i already tried but not succesful ..
Aug 10, 2019 01:48:52 AM by Aleksandar D
Hi Ajit,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Aug 16, 2019 05:22:02 AM by Gunjan B
I have saved my billing method of debit card and am trying to buy the connects in order to sumbit the proposal. But the message shows "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I am using this debit card and it is working, even I do have balance in bank account. For another visa card I am getting message as
Aug 16, 2019 05:33:53 AM by Goran V
Hi Gunjan,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Aug 16, 2019 06:28:36 AM by Mungurul A
Hello dear community.
I don't have Payoneer or Other MasterCards. My account balance is insufficient. How can i buy connects? Can i use other person's Payoneer account to buy connects if i pay him personally? Please give a solution. Thanks
Aug 16, 2019 06:52:19 AM by Goran V
Hi Mungurul,
Unfortunately no, when adding a payment method the account needs to be issued on your name or your name listed as a beneficiary name.
But for billing methods, you can add a billing that is issued on another method. Thank you.
Aug 16, 2019 11:15:02 PM by Mungurul A
Is there another way to buy connect when i have no mastercard?
Aug 16, 2019 11:31:50 PM by Aleksandar D
Hi Mungurul,
Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions.
Thank you.
Aug 16, 2019 08:45:59 PM by Dharamvir S
I am not able to add the connects. The payment method - visa debit card is being declined. Kindly help!
Aug 16, 2019 09:57:20 PM by Aleksandar D
Hi Dharamvir,
Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.
Thank you.
Aug 17, 2019 12:46:04 AM by Eve F
I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?
Aug 17, 2019 02:20:04 AM by Aleksandar D
Hi Eve,
Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Aug 22, 2019 01:26:24 AM by Goran V
Hi Ravi,
One of our team members will reach out to you via ticket as soon as possible and assist you furthe. Thank you.
Aug 23, 2019 04:48:01 AM by Ajaykumar R
I have an active payment method and also membership plan ,Still i cant buy connects can someone help me. I am getting a ""Your payment could not be processed. Please choose an alternate payment method or retry again later."" error. Thank you. i have updated my primary payment method. but it isnt showing.
Aug 23, 2019 04:52:20 AM by Goran V
Hi Ajaykumar,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Aug 24, 2019 06:52:21 AM by Md Tamjid H
Hello,
I am unable to buy new connects usiny my Mastercard. The card is active and have enough amount in balance. It shows the following error everytime I try:-
Aug 24, 2019 07:27:34 AM by Aleksandar D
Hi Md,
Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.
Thank you.
Oct 31, 2020 01:58:00 AM by Shoaib S
Hello,
I am also unable to buy new connects using my Mastercard. The card is active and have enough amount in balance. It shows the following error every time I tried
Oct 31, 2020 02:58:05 AM by Ashish D
Oct 31, 2020 03:47:07 AM by Nikola S
Hi Muhammad,
I checked and It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.
Aug 26, 2019 11:27:22 AM by Arslan A
Hey,
I am new on Upwork. I want to upgrade to Plus Account as i am new and does not have any balance, so wanted to add a billing method to purchase connects. I unable to add my DEBIT CARD as billing method. Does Upwork only accept CREDIT CARDS? or a debit card is also acceptable? can i use my SKRILL account as billing method? as Paypal is not active in my country. Please suggest what to do i need more connects to get a job on upwork. Help needed.
Thanks,
Arslan
Aug 26, 2019 12:50:13 PM by Bojan S
Hi Arslan,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue. Please use this link to see the options available to you and add one of those.
To learn more about acceptable billing methods for paying memberships please read this help article.
Let us know if the issue persists.
Thank you.
Aug 26, 2019 02:50:16 PM by Mahwish A
Aug 26, 2019 03:29:30 PM by Bojan S
Hi Mahwish,
Unfortunately, it looks like the charge on your credit card keeps getting declined. Please double check with your bank about this or add another billing method.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you!
Aug 27, 2019 12:09:04 AM by Inderjit S
i tried to add billing method ,but unfortunately not able to add
Aug 27, 2019 12:54:55 AM by Goran V
Hi Inderjit,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
User | Count |
---|---|
480 | |
466 | |
357 | |
340 | |
141 |