Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Not able to buy connects

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
151 of 1,594

Hi Gunjan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.


Untitled
Highlighted
Active Member
Mungurul A Member Since: Jul 21, 2019
152 of 1,594

Hello dear community.

I don't have Payoneer or Other MasterCards. My account balance is insufficient. How can i buy connects? Can i use other person's Payoneer account to buy connects if i pay him personally? Please give a solution. Thanks

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
153 of 1,594

Hi Mungurul,

 

Unfortunately no, when adding a payment method the account needs to be issued on your name or your name listed as a beneficiary name. 
But for billing methods, you can add a billing that is issued on another method. Thank you.


Untitled
Highlighted
Active Member
Mungurul A Member Since: Jul 21, 2019
154 of 1,594

Is there another way to buy connect when i have no mastercard? 

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
155 of 1,594

Hi Mungurul,

 

Thanks for reaching out to us. Purchasing Connects can vary based on your location, but all Upwork users will be able to purchase Connects with a credit card or prepaid card. Additionally, if you have a balance on Upwork you can use it to buy Connects. Feel free to follow up if you have further questions.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Dharamvir S Member Since: Jul 1, 2019
156 of 1,594

I am not able to add the connects. The payment method - visa debit card is being declined. Kindly help!

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
157 of 1,594

Hi Dharamvir,

 

Thanks for reaching out to us. Your billing method is active but the charge on your card was declined. Please double check with your bank about this or add another billing method.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Eve F Member Since: Jun 3, 2018
158 of 1,594

I have tried to buy connects and I got this message "Your payment could not be processed. Please choose an alternative payment method or retry again later" I want to use my Paypal for payment because my debit card is not working on this app.but after adding my paypal to billing it requires Cc/debit card.any help?

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
159 of 1,594

Hi Eve,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Ravi P Member Since: Jul 16, 2019
160 of 1,594
I'm unable to buy connects using my visa debit card or PayPal.
TOP KUDOED MEMBERS