I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hi Barbara, 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[#3]

I am not receiving my verification code either

[#4]

Hi Trey,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

[#5]

I am having this issue as well.  When I click the link to send the code nothing happens.  

[#6]

Hi William,

One of our team members will reach out to you and assist you directly, thank you for your patience!

[#7]

I am having this same problem.

[#8]

Hi Jessica,

One of our agents will reach out to you shortly to assist you with your phone verification process, thank you. 

[#9]

I'm experiencing same issue
Would you please assist?
Thank you

[#10]

I am also having issues in my end. My old phone got stolen and I can't verify my account. Please help.

[#11]

Hi Slyde,

One of our agents will reach out and assist you in verifying your phone number. Thank you. 

[#12]

Hi there,
Hope all is well.
My concern for not getting the verification code thru text is with my Upwork account associated to **Edited for Community Guidelines** not this email. I hope you would understand. Thank you.
Regards,Slyde B.

[#13]

Need help. Can't enter phone number in step 11 of profile.

[#14]

Hi Enjoli,

Can you please confirm if you're getting any error message? Is it telling you the phone number is in use? Please, let me know so I can assist you further.

Thank you.

[#15]

Me too! I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

[#16]

Hi Raissa,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you for reaching out to us. 

[#17]

Could you please help me with the same issue.

[#18]

Hi Marcus,

We'll have a member of the team reach out to you directly to assist you with this.

[#19]

Hello,

I still haven't received support from Upwork yet.  Any idea how long it takes?

Thanks,

Marcus Ulloa

[#20]

Hi Marcus,

I apologize for the delay in our team reaching back out to you. I have requested again that one of our team members get in touch with you as soon as possible but in the mean time, please try to clear your cache and cookies and remove and re-add your phone number again before attempting to generate another code. If this doesn't solve it, our support team will be able to further assist you as soon as you receive their support ticket.

[#21]

Hi Nina,

I also did not recieive a verification code. Would someone be able to contact me to sort this out?

Thank you!

Jamie

[#22]

Hi Jamie, 

A member of the Customer Support Team will reach out to you to assist you with your phone verification. 

[#23]

I have not recieved any messages.

[#24]

Hello- I am not receiving the code either. 

[#25]

Hi Alexandra,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you.

[#26]

I need help. When I push the verify button, I'm getting an error. I'm tyring to complete my profile.