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Re: I didn't receive a text message verification code

Active Member
Donna M Member Since: Jul 11, 2019
31 of 739

I am having the same problem.  I've used different browsers, cleared out the cache and cookies, but I still have not received my code.  I even tried it on a different phone, but nothing.  I would like to finish off my account, but all tools lead to nowhere, and I would like to finish off my account.

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
32 of 739

Hi Donna,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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Active Member
Deanna B Member Since: Jan 31, 2019
33 of 739
Still haven't received my code I've tried as well.. Can someone please email me and let me know how to resolve this. Thank you
Moderator
Goran V Moderator Member Since: Mar 24, 2017
34 of 739

Hi Deanna,

 

One of our team members will reach out to you via ticket and assist you further with verifying your phone number, thank you.


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Active Member
William W Member Since: Aug 6, 2018
35 of 739

I am having this issue as well.  When I click the link to send the code nothing happens.  

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
36 of 739

Hi William,

 

One of our team members will reach out to you and assist you directly, thank you for your patience!

~ Bojan
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Active Member
Jessica M Member Since: Feb 10, 2019
37 of 739
I am having this same problem.
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
38 of 739

Hi Jessica,

 

One of our agents will reach out to you shortly to assist you with your phone verification process, thank you. 

~ Bojan
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Active Member
Raissa L Member Since: May 6, 2019
39 of 739

Me too! I'm in the process of creating my Upwork Profile and am having an issue with verifying my phone number. When I get to the point where I need to verify my phone number, I get the following error message: "You failed to verify this phone number. Please provide a different number." When I try to input a different number, it automatically defaults to the original phone number. Please help! 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
40 of 739

Hi Raissa,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you for reaching out to us. 

~ Bojan
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