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Re: Phone Verification

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Community Guru
Petra R Member Since: Aug 3, 2011
2391 of 2,558

Sydney S wrote:

I created my account yesterday and it says my phone number is being used by another account--I used to have a different Upwork account that I went in and deleted yesterday, but it still won't let me put my phone number in my new (this) account.


That's because you are not allowed to have another account. You need to delete your new account and have our original account opened again. That (the original account) is the only account you are ever allowed to have.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2392 of 2,558

Hi Sydney,

 

Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Please click on my name and send me a PM with more information about the account you closed. I'll check that for you and assist you accordingly.

 

Thank you.


~ Bojan
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Active Member
Mamoon S Member Since: May 28, 2020
2393 of 2,558

Hi there, 

 

I have a problem with my phone number. I have added a new phone number in profile but it still showing an old number while login from a new device. I don't have that number now. So, each time I have to go to Gmail to get the code. 

 

Please send me the solution.

Thanks 

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2394 of 2,558

Hi Mamoon,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Savannah S Member Since: May 30, 2020
2395 of 2,558

I am trying to set up my profile but cannot verify my phone as I am not recieving the text message with the PIN. The phone number entered is correct. I have re-entered the same number several times. I no longer have the option to resend the text. I'm not sure how to proceed.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2396 of 2,558

Hi Savannah,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Active Member
Iosif M Member Since: Jun 1, 2020
2397 of 2,558

Hello,
Apologies if this is the wrong subforum for this question.


I am trying to confirm my account and the last step is verifying my phone number. Back when I tried to make the account I didn't have my phone on me and now I'm permanently locked from verifying one. Every time I type in an alternate phone number, the verification says I failed to verify. I've tried so many different phone numbers and it just clears them and then puts in the old one. Any way I can reset this so I can put my original number in?

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2398 of 2,558

Hi Iosif,

 

One of our team members will reach out to you directly to assist you with your phone verification process. 

 

Thank you!


~ Bojan
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Active Member
Michael M Member Since: Jun 1, 2020
2399 of 2,558

Hello,

 

I'm trying to finish my registration and I get the message:

This number is being used by another account.

 

I can't remember having another upwork account. Could you please help me with this? I can't find any place to contact customer support. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2400 of 2,558

Hi Michael,

 

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

 

Thank you!


~ Bojan
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