๐Ÿˆ Community
bhar5027
Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and theyโ€™ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

5,257 REPLIES 5,257

Received this message as well and can't do anything about it as I receive an error page after clicking "contact customer support".

aocumen
Community Manager
Community Manager

Hi Jennifer, 

The Customer Support Team will reach out to you to assist you further.


~ Avery
Upwork

I was told I needed to verify my identity, so I uploaded a picture of my license, but it came back saying my name didn't match that on my ID (it does). Then after a couple attempts it said I wasn't uploading the right file type or size (it was a 1 MB JPEG). Now it says I've reached my ID verification limit and I have to contact help. I'm not sure where help is other than this forum. Can anyone help me? Thanks!

Hi Zach,

 

One of our team members will reach out to you as well and assist you further with verifying you ID, thank you.

~ Goran
Upwork

Yeah, I'm having the same issue as well.

Hi Seana,

Thanks for your message. May we know what issues you encountered? Is this for US location verification? Or having problems uploading your ID?

~ Jo-An

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aships
Member

I got the message: You've reached the maximum number of tries for uploading your ID. I am having a hard time figuring out what's wrong with the photo I tried to upload... 

dataget
Member

Hi, can a representative please reach me to verify manually? Thank you so much

Hi Scott,

One of our team member will reach out to you directly and assist you with the process.

~ Jo-An

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gabrielaart
Member

Hi there! I've been working using the Upwork platform for over a year so I have already provided information regarding the id, fulfilled the necessary steps but, now, I have received like many others this message: You've reached the maximum number of tries for uploading your ID. Please contact customer support.  I pressed on the customer support link, but the page does not exist, so I am looking forward to be helped to resolve this problem. Thank you! 

Hi Gabriela,

One of our agents will contact you directly and assist you further, thank you!

~ Goran
Upwork
b_pais
Member

Whenever I see a job for US based freelancers, it gives me an error saying that I reached the maximum upload tries for my ID, even though I did upload my driver license's information. It gives me a link to customer support that is just a 404 error page. Is there a hold on my account I am not seeing? Thank you in advance!

Hi Beatriz,

 

We'll reach out to you directly via a support ticket and assist with your location verification.

 

Thanks!

~ Valeria
Upwork

Thank you!

chalfacre
Member

I attempted to upload an image of my ID for verification processing but it was rejected for unknown reasons (your site was less than specific). When attempting to re-upload a different digital image file I was told I'd made too many attempts already and I needed to contact "Customer Support", for which there is no easily accessible way to do so. How can I verify my ID so I can work with "US only" clients? Please advise.

 

Also, there's no listed tech support nor customer support email or chat method on your site. If your system tells us we need to contact you how are we supposed to do so?

I've attempted to upload my ID and got an error stating I reached maximum tried.  Can someone help or tell me how I can get my ID uploaded.

 

Thanks!

Chad, Khenda and Carrie,

 

I apologize for the inconvenience and thank you for reaching out. I've requested that one of our representatives reach out to each of you to help with uploading your ID document and completing the verification process.

~Nina
kmskala
Member

I've attempted to upload my ID 3 times to verify my location; however, it keeps rejecting it. Now, I get an error saying contact support, but the link redirects to an invalid page. How can I verify my U.S. residency?

tony_mazing
Member

Hi, 

I'm new to upwork and need some help to get my identification verified. I tried to upload my ID once and now I see the following message. 

"You've reached the maximum number of tries for uploading your ID. Please contact customer support."

Any assistance to move forward will be greatly appeciated. 

Thanks!

Hello Tony,

 

I'm sorry to hear that. I'll have one of our representatives reach out to you shortly. Thank you!


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louiejvo
Member

Hey Guys

It was strongly suggested to me, by a coach in field, to use a psuedonym on freelance sites for numerous reasons, including branding etc.  So I began building my profile with it on Upwork...when I got the "location verify" area, I had the ID match problem...I'm not married to the psuedonym, and have no problem using my real name.... but my attempts to go back and change my pseudonym to my actual name along with verification has been met with a kind of loop...

I guess Ill try again in 24hrs?

Thanks

 

Hello Louie,

 

I have escalated your concern. One of our representatives will reach out to you shortly. Thank you.

 


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d-mbagwu
Member

Hello!

 

I'm new to Upwork (as a freelancer), and I'm also having issues submitting a proposal. I tried to upload my liscence, but the site wouldn't verify neither my driver's or State ID. Now that I've apparently used up all my attempts to submit my ID, it keeps telling me to talk to Customer Support. Can you help?

 

Thankyou,

Didi

Hello Didi,

 

I'm sorry to hear that. One of our team members will reach out to you shortly to assist you. Thank you!


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readitwriteas
Member

I've been trying to get a copy of my license uploaded as requested by Upwork, but I keep getting a kickback error message.  I've checked the DPI, file size, type, clarity, etc. and I still can't get it to take. Is there anything else I can do?

Hi Mary,

I've requested that one of our agents reach out to you directly to help assist you in successfully getting your document uploaded.

~Nina
bhcdesign
Member

I keep getting this prompt for ID and location: Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

And now location is wonky.

 

Help!!!!!!

Hi Larry,

One of our team members will reach out to you directly to help assist you with this.

~Nina

Hello, I have reached the maximum number of tries for uploading my ID and would like to talk to support. Thanks!

Hi Jacob,

A member of the team will be reaching out to you very shortly to help you with this, thank you.

~Nina
setemberh
Member

I am trying to add my Identity Verification and have followed all requirements (jpeg, size requirements, all four corners) but continue to receive an error that the system is having trouble confirming.  Now what can I do????????

cmanzopiscopo
Member

I exceeded amount of times to upload my ID for a proposal, help.

 

Hi Cindy,

One of our team members will reach out to you very shortly to help assist you with completing the verification process.

~Nina
alicia-lu
Member

Hi, I couldn't complete identity verification because too many tries! Each time there was some error, even though my photos matched the criteria.

It's telling me that the upload of my IDs failed and that I need to contact customer support, but there is no relevant post in the help section and no actual support...?

Hi Myles,

 

We'll have our team follow up with you shortly and assist you with verifying your location.

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jared23
Member

Hello, I uploaded my Colorado drivers license for verification but was told it was rejected and that I have exceeded the maximum number of attempts (I only tried once). Now I cannot continue the registration process. I have completed over 300 projects on Freelancer.com but have not been impressed with their customer service of late so am looking for a new Freelance site to work with. I look forward to hearing from you soon!

tatismith
Member

It wouldn't let me upload my ID at all and now I'm locked out.  There is no way for me to contact support and "Ask Community" is the only "solution" I was offered.  I'm very sad about this because I see careers available here that aren't available elsewhere. Please help me ๐Ÿ˜ž

Alicia, Jared and Tatiana,

 

So sorry that you guys are having trouble getting your ID's uploaded, we'll have an agent reach out to each of you to help assist in resolving this issue. Thank you for your patience.

~Nina

I'm still having issues BUT an agent reached out to me within minutes to assist me. Now that's beautiful ๐Ÿ™‚ Thank you