I am new to upwork, am not sure if this is the right venue. I am having this same problem. I see the follow error..
You've reached the maximum number of tries for uploading your ID
How do I fix this? I live in Chicago and this error prevents me from submitting proposals on US only jobs.
Please et me know if there is someplace else to ask this.
I tried uploading a low-res photo of my US ID a few times last night and woke up to this same error message. I have a new, hi-res scan of my ID that I'd like to upload, but it now says I need to contact customer support in order to unlock this feature. I can't seem to find any email or phone number anywhere on the Customer Support site to help resolve this issue. Could you please point me in the right direction?
Thanks in advance.
I was told I needed to verify my identity, so I uploaded a picture of my license, but it came back saying my name didn't match that on my ID (it does). Then after a couple attempts it said I wasn't uploading the right file type or size (it was a 1 MB JPEG). Now it says I've reached my ID verification limit and I have to contact help. I'm not sure where help is other than this forum. Can anyone help me? Thanks!