Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 26, 2018 11:20:21 AM by Michael N
The same error is appearing on my screen. This is even After entering my ssn "I had uploaded the driver's id once but it said verification failed."
Mar 26, 2018 12:24:47 PM by Nina K
Hi Michael,
When you click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Go ahead and click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.
Mar 26, 2018 12:39:06 PM by Allison S
I tried to upload my PA driver's license to verify my location, but the message I keep getting is this:
It looks like you uploaded an unsupported type of ID.
Please try again with an image of your state issued driver’s license, ID card, green card or United States passport.
I can't find an email or a phone number for a help desk or service with Upwork. Does anyone have a contact so I can verify my location? Ready to work but this is my only hold-up!!
Mar 26, 2018 01:00:14 PM by Nina K
Hi Allison,
Click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.
Apr 13, 2018 01:20:28 PM by Maria T
I'm not able to submit proposals on jobs because I keep getting an error message about updating my address, but I've already done so.
Apr 13, 2018 02:17:29 PM by Nina K
Hi Maria,
Please click on a job that you would like to send a proposal to. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.
Apr 15, 2018 05:17:04 PM by Michael P
I am replying to you as I cannot seem to create a new question. I am having the same problem as the other members on these pages. Tried to upload my ID, was rejected, and now being told that I've exceeded the number of attempts allowed. I may have submitted multiple requests for the same issue as there is not a clearly defined path to correct this situation. Please help!
Mike P
Feb 5, 2019 08:27:32 AM by Henry C
I need help with this too! Can't upload anymore, tried to do video verification and not receiving any email for it. Incredibly frustrating.
Feb 5, 2019 09:15:37 AM by Bojan S
Hi Aideliz and Henry,
I'll share your request with our support team and one of our agents will reach out to you directly to assist you further with your verification process. Thank you for reaching out to us.
Feb 6, 2019 01:14:49 PM by Daryl R
I got this notification You've reached the maximum number of tries to upload your ID. Please contact customer support. I cannot find where to verify my ID now.
Feb 6, 2019 02:40:17 PM by Bojan S
Hi Daryl,
We'll have one of our team members reach out to you shortly to assist you further with your verification process, thank you for reaching out to us.
Feb 9, 2019 07:00:06 AM by Kierri C
I'm having the same problem. There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Looks like you solved this problem for some others, would you mind helping me also, please.
Thanks!
Kierri
Feb 9, 2019 07:22:35 AM by Joanne P
Hi Kierri,
One of the team members will reach out to you via email and assist in uploading your ID, thank you!
Feb 10, 2019 11:13:02 PM by Goran V
Hi Kenyetta and Sharlynn,
One of our team members will reach out to you both via ticket and assist you further, thank you.
Feb 25, 2019 05:09:57 PM by Joe H
I am having the same issue. I tried several times in different ways to get a good image of my DL and it seems that your OCR couldn't read it.
Mar 19, 2019 11:42:18 AM by Bojan S
Hi Marissa and Blair,
Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Apr 16, 2019 08:59:44 AM by Ashley W
I am also getting the error that says my ID cannot be verified but there is no way to contact customer support
Apr 16, 2019 09:29:23 AM by Bojan S
Hi Ashley,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
Mar 31, 2021 06:47:39 PM by Moises P
Hi Bojan! Can you help me? Having trouble with authenticating my ID
Mar 31, 2021 08:13:13 PM by Joanne P
Hi Moises,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Aug 1, 2019 07:34:51 AM by Peggy M
Hi there can someone contact me too, please. I am having the same issue to veriify my ID.
Aug 1, 2019 08:15:41 AM by Bojan S
Hi Peggy,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Dec 21, 2019 07:09:23 PM by Joanne P
Hi Jason,
One of our agents will reach out to you directly via a support ticket to assist you further in completing the location verification process. Thank you.
Jun 1, 2021 01:28:22 PM by Pavlinka V
Hello, I really need help I tried to upload my ID but It didn't recognize it, I didn't have second chances. My profile is on hold now and I don't know what to do, should I wait?
Jun 1, 2021 01:36:49 PM by Bojan S
Hi Pavlinka,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Aug 6, 2021 01:30:42 PM by Wyncerlar F
Aug 6, 2021 02:25:22 PM by Andrea G
Hi Wyncerlar,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 5, 2018 05:27:53 AM by Petra R
Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.
As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.
Feb 5, 2018 05:34:19 AM by Erin B
Feb 5, 2018 06:07:02 AM by Petra R
@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.
Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it 🙂
It *is* a dead cute rabbit!
Feb 26, 2018 10:12:28 PM by Michelle L
Hi,
I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!
Michelle Lopez
Feb 26, 2018 10:30:07 PM by Avery O
Hi Michelle,
The Customer Support Team will reach out to you to assist you with your verification.
Feb 27, 2018 01:57:33 PM by Chiamaka Ukah I
Hello Avery or any other support team member,
I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.
Feb 27, 2018 03:48:46 PM by Ryan C
Hello Franklin,
I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!
Feb 26, 2018 08:26:02 AM by Bethany V
I need this same help. My ID was not authenicated and I can't reach customer service. Please help so I can submit bids.