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Re: Uploading ID

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2081 of 5,094

Hi Thane,

Please follow the directions that I posted a few posts above to Yvette, as you can utilize these directions to get direct assistance from the support team in uploading your ID.

~Nina
sharonabonanni
Active Member
Sharon B Member Since: May 5, 2018
2082 of 5,094

I am tryng to reach customer service. I cannot upload my ID - maximum number of attempts exceeded. Please help. THANKS.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2083 of 5,094

Hi Sharon, 

 

Someone from the team will reach out to you via email to assist you directly. Thank you!

~ Joanne
Upwork
gabrielsr
Active Member
Gabriel S Member Since: May 6, 2018
2084 of 5,094

I wanted to start actually applying for stuff, but a lot of what I am interested in requires I be in the US. I live in Alaska, which IS part of the US. When I tried to use my State ID since I have no other form of ID, it claimed it was not a valid form of ID. Despite the fact it was a State ID which is supposed to be a valid form of ID.

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
2085 of 5,094

Hi Gabriel,

Please click on a job that you would like to send a proposal to that is U.S only. At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~ Jo-An

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twanadavis
Active Member
Twana D Member Since: May 7, 2018
2086 of 5,094

Says verification failed and I have tried to upload my ID several times. Message to contact customer service.

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
2087 of 5,094

Hi Twana,

Kindly click on a job that you would like to send a proposal to. At the top of the page you'll see a notification asking you to contact customer support with a green link. Please click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue. Thanks!

~Nina
twanadavis
Active Member
Twana D Member Since: May 7, 2018
2088 of 5,094

ok thanks.

browiththefeo
Active Member
Craig L Member Since: May 9, 2018
2089 of 5,094

I'm also having trouble. I keep getting an error saying my Drivers License isn't supported

cylver1z
Community Guru
Ryan C Member Since: Feb 3, 2017
2090 of 5,094

Hello Craig,

 

I'm sorry to hear that. Can you please try again and if you reached the maximum attempts, can you please click the Contact Customer Support link so you can create a ticket? Thank you!


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