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Re: We were unable to authenticate your ID

Community Guru
Ryan C Member Since: Feb 3, 2017
41 of 3,714

Hello Tamara,

 

I just checked your account and I could see that you already have a ticket regarding this issue. I will make a follow up on your ticket so our team can assist you. Thank you.


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Active Member
Adrienne A Member Since: Apr 19, 2018
42 of 3,714

Hello,

I am having the same issue. It keeps telling me that my name doesn't match my ID.

 

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
43 of 3,714

Adrienne,

 

I see that you've already submitted a support request with our team about your location verification. One of our agents will get back to you shortly via that same support ticket and assist with verification.

 

Thanks!

~ Valeria
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Active Member
Catherine G Member Since: Apr 24, 2018
44 of 3,714

I am having the same problem also. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
45 of 3,714

Hi Catherine,

Please refer to the details our team shared on your tickets, you can access your tickets on this Link. Thank you!


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Active Member
Jason Harold U Member Since: Mar 26, 2018
46 of 3,714

SAME HERE

Moderator
Goran V Moderator Member Since: Mar 24, 2017
47 of 3,714

Hi Jason,

Please follow the instruction and the hyperlink showing on your end and you will be able to resolve this. If you need any help from us(moderators) let us know. Thank you!


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Active Member
Greg W Member Since: May 28, 2018
48 of 3,714

Nina,

 

I am also unable to verify my U.S. identification.  I've submitted my driver's license in several different ways, all of which met the file type, file size and resolution requirements, and every time I get a message that it couldn't be done.  I can't find any way to contact Upwork other than through this forum.  I can e-mail you a copy of my ID if that helps.  Really need to get this resolved.  I had a rare day clear today to get started applying for work on here and now the whole day has gone to waste.  Please help.

 

-Greg

Active Member
Abeer K Member Since: Feb 7, 2019
49 of 3,714

I am having the same issue, can't get to the link where I can send my photo ID. I don't see the email ID either where I can send my request.

Active Member
Brandon W Member Since: Feb 15, 2019
50 of 3,714

Hello, I also need this kind of help. I have failed 3 times to verify myt ID card.

I wish you to help this as soon as possible.

 

Best.

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