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Chandrakant's avatar
Chandrakant N Community Member

How Do I Reopen Closed Account

How to restore an account closed accidently? 

Account username : **Edited for Community Guidelines**

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Chandrakant,

 

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

~ Goran
Upwork

View solution in original post

615 REPLIES 615
Flo's avatar
Flo F Community Member

Hi, Sent the message,

Thank you

Flo's avatar
Flo F Community Member

Hi, can you please help me reactivate my account? I sent the message but it's been some time I wanted to confirm if you received it.
Thank you!

Arjay's avatar
Arjay M Retired Team Member

Hi Flo,

 

Arjay here stepping in for Annie Jane. I have checked your message and I can't seem to find any information about your original account. Could you please click on my name above this post and send me a private message with the email associated with the account you need assistance with? Looking forward to your response.

 

~ Arjay
Upwork
Flo's avatar
Flo F Community Member

Hi,

Sent the message. Thank you!

Manuel's avatar
Manuel D Community Member

Hi,

I have the same issue with an old freelancer account that I deactivated: I wanted to create a client account inside my freelancer account to validate the process, and upwork allowed me to do so.

 

After some tests, I decided to delete the client account and no problem was shown in the process.

Now I can't login into upwork with my old freelancer account!

 

This must be a upwork bug since if I login with my email or user ID, upwork replies: "Oops! Username is incorrect."

I even tested to create a new login with my old freelancer email and upwork replied: "This email is already in use".

 

I tried the "Get Support" popup button which of course is uselless...

Is there any other way to get help from upwork?

 

By the way, I need to access my old freelancer account since I've created a new upwork account with my professional email and want to copy profile and project data to my new upwork account.

Is it possible that upwork detected my 2 accounts and blocked my old account?

It so, upwork should have sent me an email informing that...

 

Thanks

 

Andrea's avatar
Andrea G Community Manager

Hi Manuel,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Tiago's avatar
Tiago C Community Member

Hi,

I have a problem with login with my old personal account.

When I try to login system says that this email is not correct but when I try to create a new account with this email, system says that this email is used.

Please help me to restore my account or delete it and give me the possibility to create new one with my email.

I had to create a second account to be able to post this which is just **Edited for Community Guidelines**

...

Thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Tiago,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!


~ AJ
Upwork
Mushfiqur's avatar
Mushfiqur R Community Member

I am unable to log in to Upwork with my account.

But when the login UI comes and I enter my email, it's showing - Invalid username or email.

 

Even in the forgotten password window, after giving the user mail still, it is showing as - Invalid username or email.

 

Can someone pls help me log in with the account?

Mushfiqur's avatar
Mushfiqur R Community Member

Hello,

I have created this account to get you to recover my account. After inputting my email, it shows 'Invalid username or email'. Can you please help me sort this out?

'

Andrea's avatar
Andrea G Community Manager

Hi Mushfiqur,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Nicole's avatar
Nicole V Community Member

You can try "Continue with Google.". If you have your Google account connected to your UpWork account, you should be able to sign in that way. 

Mushfiqur's avatar
Mushfiqur R Community Member

I have tried but not working that way!

Oskar's avatar
Oskar G Community Member

Recently my google account connected to my Upwork account got removed and I cannot log in to my account. I tried contacting support but it just shows me the bot everytime and dosen't let me get into contact with upwork directly. I need this account back as soon as possible because I have clients waiting for my work to be sent to them. 

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Oskar,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Per's avatar
Per S Community Member

I have lost my mail address. How could I reach Upwork to change to a new one?

Nikola's avatar
Nikola S Retiring Moderator

Hi Per,

 

Thank you for reaching out to us. Could you please click on my name and send me a PM with more information about the account and email address you are referring to?

 

~ Nikola
Per's avatar
Per S Community Member

Hi and thanks for reaching out. I have lost my G-mail password and
therefore I can not reach my Upwork account **Edited for Community Guidelines**. I
believe it is about 50 USD in the account, but most of all it worries me
that new clients not can contact me and see my profile and what earlier
clients have said about my work. I also had an ongoing work for "Tommy"
from the Netherlands that I not can finish now. /Per Svensson

Arjay's avatar
Arjay M Retired Team Member

Hi Per,

 

Arjay here stepping in for Nikola. I'll have one of the team members assist you with your concern via a support ticket. You can access your ticket and communicate with the team on this page once your account is fully reviewed.

 

~ Arjay
Upwork
Aleksandar's avatar
Aleksandar A Community Member

Hi everyone,
Today I've closed my account, could you please restore it?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi ALeksandar,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!


~ AJ
Upwork
Nikki's avatar
Nikki K Community Member

Hello, 

 

Is it possible to recover an account that I closed about a month ago? I'd like to have it back because it has my reviews and amount earned. I would really appreciate any help with this!! 

Nikola's avatar
Nikola S Retiring Moderator

Hi Nikki,

 

Could you please click on my name and send me a PM with more information about the account you are referring to? I will be sure to look into your message and assist you accordingly. 

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

~ Nikola
Nikki's avatar
Nikki K Community Member

Hi Nikola,

 

I just sent you a PM. Thank you so much for your response!

Paulina's avatar
Paulina A Community Member

I think you should never delete your account better yet just leave it on pause. you should be fine to just leave as is.