Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[7730aedf]

Okay will wait for one more day.
Thanks Arjay

[7730aedf]

Hey Arjay,

It's been 24+ hours still not able to debit amount.

Please resolve issue ASAP.

i didn't get any updates from team yet.

[PradeepH]

Hi Vishruth,

Thank you for your message. I have followed up with the relevant team to expedite a response to your support ticket. One of our team members will reach out to you via ticket as soon as possible to assist you further.

Thank you,

Pradeep

[7730aedf]

Hey Pradeep,
I didn't get any response from team still its been 40+ hours .
Please resolve the issue ASAP!.
Amount is available in my account but not able to debit it.
I need its urgent.
I have waited 2 days.Still no response.

[roberty1y]

Can anyone explain why my financial account has been suspended? There's nothing remotely improper about any of my activities on the site, and I haven't been asked for verification of any kind. 

[spectralua]

Possible is you got chargeback or refund request. Check tickets, should be there.

[ArjayM]

Hi Robert,

I'm sorry to hear that you got caught off-guard about the status of your financial account. I'll have one of the members review your account and assist you further via a support ticket. You can access your ticket on this page.

[muhammadsajid2]

Help me I am trying to Withdraw money and it keeps saying

"Withdrawal is currently restricted on your account. Please contact Upwork Support ."

Thanks in advance

[ArjayM]

Hi Muhammad,

I can see that you've raised a ticket regarding your concern. Please allow our team time to review your case and you should be getting an update here once done. Feel free to coordinate with the team if you have questions or need further assistance.

[2ffb518f]

Hi,

I have properly setup payment method of Direct to Local Bank (PKR) but its show Inactive even after 5days have been passed.

How to activate this?

[759e32fa]

Hi Shoaib,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[aba6c5f6]

I don't understand what the problem is. I waited 3 days for my payment method to active but now it says inactive and there is no reason given. My W-8BEN form has been completed and I checked my bank account details, so what is the problem?

[5475e7fc]

Normally you should find a confirmation or rejection message from Upwork in your email associated with account.

In the message you will find the reasons.

Please check your message.

If you certainly did not receive the email please contact :

**Edited for Community Guidelines**

[f7f23f0b]

I need my name discrepancy to be resolved. My verified name on Upwork includes my first and last name, while my bank account name includes my first name, middle name, and last name. Whenever I try to withdraw my balance, I am prompted by a name mismatch. I've contacted support already and it's been more than 24 hours but nobody's taking action. Please help.

[AndreaG]

Hi Yves,

I checked and it doesn't look like there is a name mismatch currently on your payment method. Please keep in mind that all payment methods take 3 days to become active, for security reasons.

[094602d1]

Hi... Please Am NEw to upwork, I have a client outside upwork and I ask her to pay me Via Direct contract on upwork, Suddenly I received fund of $500 then upwork suspended my Account, they ask me to verify my Identity and i have done so with facial ID as well, It says it is Approved and am unable to withdraw it now, it says I should contact Support, is there any help regarding this Please.... Thanks 

[AndreaG]

Hi Olaniyi,

Please know that all payment methods become available after 3 days for security reasons. You'll be able to withdraw your funds after those 3 days have passed.

[kham7774710]

Please help!

I am blocked from getting paid. A client had been suspended that I worked for but he has been released and I received an email stating my account was ok again but when I tried to get paid it says it's blocked.

I have reached out so many times to support with no reply or no help. 

Please help!

[francois10]

try to chat with the upwork support here https://support.upwork.com/hc/en-us

You will see "Get Support" on the bottom of the page. hope this help.

 

[dachille-daniel]

Same here. I completed a job. Funds were released, days later (more than 10 days after the job) Upwork is reversing payment because they say the client reversed with their bank. I contacted the client he says no, end result Upwork support was no help and I worked for free AGAIN. What exactly does it mean when Upwork says, "Payment Verified" for a client? 

[martina_plaschka]

It means that the client verified his card with a tiny amount. Could have been his own card, could have been stolen. If the client tells you he didn't do a chargeback, he is not telling you the truth. 

[ArjayM]

Hi Krista,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[kham7774710]

It's kind of hard being patient when you did nothing wrong and having your money held. This has been going on for days now. I've allowed the 24-48 hours but have heard nothing and still cannot get access to my money. 

[c25ae670]

I did my last withdrawal in August. But today when i tried to withdraw amount, it is continuously showing that my withdrawals are restricted (image attached). I don't even know why it is happening. I didn't even get any email regarding this issue and the support system is of no use for me. Please help me resolve this issue.

[ArjayM]

Hi Ali,

I'm sorry to hear that you're having difficulties withdrawing funds to your account. I can see that you've submitted a follow-up to the team handling your case. We highly suggest you coordinate with the same team through the same ticket or the email notification that's been sent to you about the issue. The team will surely review and assist you accordingly and more efficiently. Thank you!

[c25ae670]

Hi Arjay,

Thankyou for your quick response. But i didn't received any email or notification regarding withdrawal restrictions. Can you please tell me atleast, why my account is restricted?

[NikolaS]

Hi Ali,

Thank you for following up. I checked and it looks like you followed up with our team on your ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[c25ae670]

Sure. Thankyou 

[divine-michaels]

Hello any one that can help out, I'm quite confused as I'm new still new to Upwork. I happened to open my account a long time ago, but I got frustrated when I couldn't get a job, at that time I travelled to finish my education and returned. Recently I learnt some tips on Upwork and I was able to land two promising jobs, but as a newbie I'm confused on so many things; like why my payment method hasn't been accepted and also I read from an Upwork tip that I would be asked to verify after my first job, but I got two but still nothing. Also I've returned back to my country, do I need to change my location back, hope I won't be breaking Upwork rules. Please kindly help, I don't really know my way around Upwork.

[ArjayM]

Hi Divine,

I have checked the status of the payment method on your account and it looks like you still need to file If you’re not a Form W-8BEN. Please note that you’ll need to file a Form W-8BEN if you're not a U.S Taxpayer. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

Generally, your profile location should match your physical location. But we understand that sometimes, you may be residing in one country with an ID from another country. If this is the case, we’ll introduce the third step to verify your location. Feel free to check this help article for more details on how the procedures work for Location Verification.

[1cdc5496]

I verified my payment method (Direct to US Bank (ACH)) three days ago (two small sums method) and filled in my tax information. My payment method status is still inactive, and I cannot figure out why. If someone can help me, it would be greatly appreciated. Thanks

[AndreaG]

Hi Karim,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[1cdc5496]

Thanks Andrea.

[3717cb44]

Payment method inactive

[ArjayM]

Hi Rabab,

I have checked the status of the payment method on your account and it looks like you still need to file If you’re not a Form W-8BEN. Please note that you’ll need to file a Form W-8BEN if you're not a U.S Taxpayer. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

Since you're a freelancer, your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.) Feel free to check this help article for more details on how to choose a good profile picture.

[0c655c50]

Hi,

I set up my payment mode a few weeks ago and completed all the necessary steps including tax information, but it's still inactive. How can this be resolved?

[ArjayM]

Hi Nur,

Thank you for reaching out to us. I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and communicate with the team on this page.

[96911740]

Hi I'm new on Upwork. I signed up for instant pay. I tried to get my pay yesterday, and recieved an email that Upwork had been unable to process this, and that my visa had been disabled. I understand that maybe my bank may not be able to process this payment method(?).

The email said that there was a "hold" on my payment and that I should select another payment method. I selected bank ACH method. When is this "hold" lifted. What do I do?

I have tried to do a support ticket and have not been able to recieve email verification. I apologize if I have duplicated something. Thanks, Kaye

[ArjayM]

Hi Kaye,

I can see that you just added a new payment method. For security reasons, any new payment method will become active in three days. You can try withdrawing your balance after the security period and your payment method should be active. Let us know if you need further assistance.

[96911740]

Hi Arjay,

Thanks for replying. Do you know why I didn't receive email verification when I submitted a ticket? And do I have to manually withdraw the money from the bank ACH method to get paid?