Apr 22, 2022 01:34:13 AM by Ruiyu L
Hi,
I am a freelancer from Canada. I can't enter my local bank information to get paid. When I try to enter the institution number and transit number, it didn't gave me the option to go to next page. I checked my bank information for many times, and I am pretty sure everything is right! Please help me to set-up my payment detail.
Thanks,
Ruiyu
Solved! Go to Solution.
Sep 15, 2022 08:55:04 AM Edited Aug 31, 2023 06:29:19 AM by Andrea G
Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
Important things to know:
Dec 1, 2020 07:09:47 AM by Aleksandar D
Hi Alexander,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Dec 2, 2020 05:20:56 AM by Matt W
I am with TIDE and my bank sort code doesn't work.
I dont have a branch address as this is an online bank.
Please can this be amended.
Dec 2, 2020 06:06:03 AM by Goran V
Hi Matt,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your bank code. Thank you.
Dec 7, 2020 10:46:29 AM by Jamie T
I am also unable to sign up to the get paid option using a Starling account. If you could open a support ticket for me also that would be great
Dec 7, 2020 11:56:35 AM by Andrea G
Hi Jamie,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 14, 2020 07:40:07 AM by Ash S
Did you get a resolution to this?
I am experiencing the same issue with Tide Business bank
Dec 14, 2020 08:32:58 AM by Bojan S
Hi Ash,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you!
Dec 16, 2020 02:36:14 PM by Gemmalyn F
Dec 16, 2020 03:00:27 PM by Bojan S
Hi Gemmalyn,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you!
Dec 17, 2020 11:36:51 PM by Stuart T
Hi can someone help me set up my Monzo bank account as the sort code isn't recognised.
Dec 18, 2020 12:14:25 AM by Goran V
Hi Stuart,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.
Dec 19, 2020 10:45:16 AM by Tim L
Hi
I have a UK bank account and my sort code is not recognized, can someone help me with this problem?
Thank you
Dec 19, 2020 12:31:37 PM by Aleksandar D
Hi Tim,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you.
Jan 2, 2021 02:56:44 AM by Vitalik Y
Jan 2, 2021 04:32:30 AM by Nikola S
Hi Vitalik,
Please check this help article for more information about the correct format of the sort codes. That said, since some banks that aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Thank you,
Jan 5, 2021 07:04:34 AM by Nathan L
Jan 5, 2021 08:45:01 AM by Andrea G
Hi Nathan,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Jan 14, 2021 03:55:21 AM Edited Jan 14, 2021 03:55:54 AM by Gokce C
Hi, I am having the same issue. I have Barclays account, however the sort code is not recognized. I've entered the details manually, but still not sure if that would be a problem or not since the characters are way too limited for entering the address.
Jan 14, 2021 04:30:34 AM by Aleksandar D
Hi Gokce,
I checked and it seems that you already created a support ticket for your issue. Please refer to the ticket for more information and in case you have any questions, feel free to post them directly on the ticket.
Thank you.
Jan 18, 2021 02:49:03 PM by Wilder L
Hi,
My sort code (UK) isn't recognised either. I have read the help article and I still havent resolved it. I really need this fixed.
Thanks you,
Wilder.
Mar 5, 2021 11:21:13 PM by Naomi J
Mar 6, 2021 01:01:18 AM Edited Mar 20, 2021 02:53:20 PM by Nikola S
Hi Naomi,
Could you please check this help article for more information about the correct format of the sort codes? Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, could you please try again to enter the branch address manually by clicking the green link ''enter branch address manually'' under the "Bank not found" section of your bank information tab?
Let us know if the issue persists.
Mar 7, 2021 11:04:34 PM Edited Mar 8, 2021 02:09:12 AM by Aleksandar D
I'm definitely using the correct sort code it's the one in my app and it won't accept a manual entry either
**Edited for Community Guidelines**
Mar 8, 2021 02:11:41 AM by Aleksandar D
Hi Naomi,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 22, 2021 07:26:04 AM by James C
Mar 22, 2021 08:07:22 AM by Bojan S
Hi James,
Please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.
Let us know if the issue persists.
Thank you!
Mar 22, 2021 08:16:30 AM by James C
Mar 22, 2021 10:17:54 AM by Bojan S
Thank you for following up with additional information, James.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Mar 25, 2021 09:06:53 AM by Garry L
I am experiencing the same issue as a Starling Bank user, it won't recognise the sort code and it won't accept a manual input
Mar 25, 2021 09:45:34 AM by Bojan S
Hi Garry,
We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Mar 27, 2021 03:16:39 PM by Alexandra H
Hello
I'm having the same problem as many people who have replied above. Starling Bank only has one sort code and your page just says Bank Not Found. Please help. I can't enter details manually either.
Thank you
Alex
Apr 5, 2021 08:50:36 AM Edited Apr 5, 2021 08:51:21 AM by Stephen M
Hi Nathan,
You probaly have already sorted this issue, but if not the Branch address to use for Tide is:
Prepay Technnologies Ltd., Station Square, 1 Gloucester Street, Swindon, Wiltshire, SN1 1GW
You can confirm this address in your Tide App by clicking more, transactions, and then direct debits.
Hope this helps.
Regards,
Stephen
Apr 22, 2021 02:12:25 AM Edited Apr 22, 2021 02:19:58 AM by Esra U
Apr 22, 2021 02:18:39 AM by Goran V
Hi Esra,
Could you please confirm if you have followed the steps Bojan shared in his post below:
Thank you.
Apr 22, 2021 02:32:11 AM by Esra U
Apr 22, 2021 02:37:19 AM by Goran V
Hi Esra,
I understand your concern with this, however, I can't assist you with your payment method that you don't have at the moment. Feel free to withdraw your funds with your preferred method at any time.
Once you've relocated, If you're experiencing any problems with your bank account you can follow up here and our team will assist you further. Thank you.
Apr 25, 2021 03:37:01 AM by Lucy C
Hi, I am a Starling bank user and having the same problem - when I enter the Starling bank sort code it says bank not found.
Apr 25, 2021 06:49:35 AM by Nikola S
Hi Lucy,
Thank you for reaching out to us. Could you please check this help article for more information about the correct format of the sort codes. Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ’’enter branch address manually’’ under the bank not found a section of your bank information tab.
Let us know if the issue persists.
Apr 27, 2021 02:38:18 AM by Lucy C
Hi Nikola,
The sort code is definitely correct. As my bank is online only (Starling Bank), I don't have a branch address. It looks as though lots of people have had this problem, so I'm wondering how it's been resolved for them?
Thanks,
Lucy