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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Reda's avatar
Reda G Community Member

I don't have any restriction on my Paypal account. I was expecting having some help from Upwork support team.

Arjay's avatar
Arjay M Retired Team Member

Hi Reda,

 

Thank you for the follow-up. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Marat's avatar
Marat M Community Member

Hello!

I get error "Unable to apply funds", my paypal connected from Ukraine. 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Marat,

 

Thank you for reaching out to us. Could you please contact Paypal support to check your account status and try again after the issue with your Paypal has been resolved? You may also use other payment methods to withdraw your funds. Kindly check this article for more information.


~ AJ
Upwork
Mohamed Lemine's avatar
Mohamed Lemine A Community Member

Hello Everyone

 

I also have the same issue, I have tried to re-enable the payment method serveral times but with no luck.

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Mohamed,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Iryna's avatar
Iryna L Community Member

Hello!

I have the same problem with PayPal. Please help me.

Aaron's avatar
Aaron S Community Member

Hello Upwork and all,

 

I've finished work for a client and wrote him his requested articles and materials. The client processed payment and I've been eager to receive my first payment to assist with some minor expenditure, however attemtping to transfer it through Paypal (my usual method of money to and fro' my bank) keeps resulting in failure to transfer with no reason other than a confirmation email followed by a notification that it was unable to be processed.

 

My Paypal is set and everything checks out, including my personal details regarding it which Upwork teams manually checked - in addition to be on my account for a month or two (more by now). I'm just curious why this is failing and if I can possibly get an sort of resolutions regarding this?

 

Arjay's avatar
Arjay M Retired Team Member

Hi Aaron,

 

I'm sorry to hear that you're having difficulties withdrawing the funds from your account. I'll have one of the team members assist you further via a support ticket. Kindly expect an update on this page once your case is fully reviewed.

 

~ Arjay
Upwork
Vadym's avatar
Vadym P Community Member

May I know what the meaning of this? I tried to withdraw through my PayPal account. 

And I also can not make a transfer to payoneer, they deduct one dollar from me and cancel the transaction without describing the error.

Nikola's avatar
Nikola S Retiring Moderator

Hi Vadym,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Valeriia's avatar
Valeriia S Community Member

I have the same problem about PayPal. Could you please help me too? 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Valeriia,

 

Thank you for reaching out to us. Have you tried contacting Paypal support to check your account status and try again after the issue with your Paypal has been resolved? You may also try to use other payment methods to withdraw your funds. Kindly check this article for more information.


~ AJ
Upwork
Yuri's avatar
Yuri T Community Member

Hi, i can't get paid via paypal, the problem is when i requesting it, it make a refund in 2 mins, without any error message, so i even can't check whats wrong, its not a name missmatch case, cause it was verifyed 

Arjay's avatar
Arjay M Retired Team Member

Hi Yuri,

 

I'm sorry to hear that you're having difficulties withdrawing your funds. I'll have one of the Support Team members assist you further via a support ticket. Please expect an update on this page once your case is fully reviewed. Thank you!

 

~ Arjay
Upwork
Ahmed's avatar
Ahmed E Community Member

So i tried to withdraw my money through paypal but for some reason the money got refunded to upwork

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ahmed,

 

Thank you for your message. I am sorry to hear about the fund withdrawal. Please contact Paypal support directly to check the status of your Paypal account and try initiating the withdrawal once the issue is resolved.

 

Thank you,

Pradeep

Hossam's avatar
Hossam A Community Member

Any help here? my paypal is working fine IDK what is the problem

Nikola's avatar
Nikola S Retiring Moderator

Hi Hossam,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Anastasiia's avatar
Anastasiia S Community Member

Hello! How did you solve this problem? I have the same.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Anastasiia,

 

Thank you for reaching out to us. Please try contacting Paypal support to check your account status and attempt your withdrawal again after the issue with your Paypal account has been resolved. You may also try to use other payment methods to withdraw your funds. Kindly check this article for more information.

~ Luiggi
Inna's avatar
Inna M Community Member

I have the same issue with both PayPal and bank withdrawals! Please help. I'm Ukrainian

Vladyslav's avatar
Vladyslav Z Community Member

Hello!
I cannot transfer money from Upwork balance to Pay Pal account. I have the same problem as Mirza M.
Can you help me? I'm Ukrainian. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Vladyslav,

 

Thank you for your message. I see that one of our team members has already reached you via a support ticket. You can access your support tickets here . Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Mohamed's avatar
Mohamed A Community Member

Hello, I am having this same issue as well

when I tried to transfer my funds to paypal I received an email which stated the following and that amount was sent back to upwork.

We attempted to process your recent payment request but unfortunately it failed.