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Mirza's avatar
Mirza M Community Member

Unable to apply funds. Paypal.

Hello, as you see, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mirza,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

 

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Andrey,


In general, PayPal is not servicing customers in Ukraine for commercial payouts or mass payouts. Users in this region can send peer-to-peer payments or transfer funds from their PayPal wallet to an eligible credit card or debit card, but no Upwork payouts as these are commercial. You can contact PayPal directly for questions on any funds you currently hold with PayPal and consider adding an alternative payment method.

 

~Andrea

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532 REPLIES 532
Joanne's avatar
Joanne P Retired Team Member

Hi Tawanda,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Rami's avatar
Rami M Community Member

Hello I have the same problem. I wanted to withdraw funds to my pay pal account and I am getting the same response every time : "unable to apply funds", can you help me please 

Goran's avatar
Goran V Retired Team Member

Hi Rami,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Andrey's avatar
Andrey N Community Member

Hi,

 

I am experiencing the same problem. PayPal method is enabled but "unable to apply funds". Can you please help me out with this?

 

Thank you,

Andrey.

Goran's avatar
Goran V Retired Team Member

Hi Andrey,

 

Our team will reach out to you via ticket as well and will assist you further, thank you.

~ Goran
Upwork
Shivani's avatar
Shivani S Community Member

Hello Team,

I just got the same response. Just worried, what could be the reason. Can someone please help? 

Bojan's avatar
Bojan S Community Manager

Hi Shivani,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Ivana's avatar
Ivana Z Community Member

I have the same problem. The reason for returned funds: Unable to apply funds.

Bojan's avatar
Bojan S Community Manager

Hi Ivana,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this issue. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Ughur's avatar
Ughur M Community Member

Hello,

 

Unfortunately, I have the same problem with Mirza.

 

Regards,

Ughur

Bojan's avatar
Bojan S Community Manager

Hi Ughur,

 

I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with this issue. 

 

Thank you! 

~ Bojan
Upwork
Nader's avatar
Nader M Community Member

I have the same problem

Everytime I tried to get paid I got this email:

We attempted to process your recent payment request but unfortunately, it failed. The reason for returned funds: Unable to apply funds. As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Avery's avatar
Avery O Community Manager

Hi Nader, 

Could you please check if Paypal is an accepted payment method in your country? You may want to check this with Paypal or read their help article here.


~ Avery
Blaise Pascal's avatar
Blaise Pascal S Community Member

Hello, I have the same issue. I can't withdraw to Paypal. Here is the error:
"We attempted to process your recent payment request but unfortunately it failed. The reason for returned funds: Unable to apply funds."
Can you please assist? Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Blaise Pascal,

 

One of our agents will reach out to you directly via support ticket to look into this issue and assist you accordingly.

 

Thank you! 

~ Bojan
Upwork
Ramasindraibe's avatar
Ramasindraibe H Community Member

I have the same issue and I am really disapointed by the helping ressources here. Nobody to ask directly, have to do multiple research, time consumer and not efficient! I have my money blocked in the upwork account ! 

Goran's avatar
Goran V Retired Team Member

Hi Ramasindraibe, 

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your withdrawal. Thank you.

~ Goran
Upwork
Grace's avatar
Grace A Community Member

I am unable to withdraw funds from Upwork via Paypal. I have tried twice and I am getting 'Unable to withdraw funds. I see many people are also having the same issue. Please, I need assistance. 

 

Andrea's avatar
Andrea G Community Manager

Hi Grace,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Grace's avatar
Grace A Community Member

Okay, Andrea. I await their response. Thank You.

Grace's avatar
Grace A Community Member

I have waited and I am yet to receive any message. I just need an explanation of why I am experiencing this. I have tried three more times and the problem still persists.

Andrea's avatar
Andrea G Community Manager

Hi Grace,

 

Apologies for the delay on this. I've followed up with the team handling your support ticket, you should expect an update soon.

 

~Andrea
Anton's avatar
Anton L Community Member

Could you please help me with the same issue?

Nikola's avatar
Nikola S Retiring Moderator

Hi Anton,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Stanislava's avatar
Stanislava S Community Member

Hi. I'm from Ukraine and due to receive funds I get the the following issue as Unable to apply funds.
How can I receive my money?