Aug 26, 2020 02:49:13 AM by Ian C
Hi
not receiving security code on my phone ??
I have been trying for ages. it now says I have exceeded max number of attempts to activate notifications by trying to add my phone number
Solved! Go to Solution.
Sep 9, 2022 06:30:19 PM Edited Jan 30, 2023 02:55:46 PM by Andrea G
Hi Eric,
If you need help verifying your phone number because you're not receiving the code, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.
How do I reach a human in customer support?
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Sep 1, 2020 10:10:33 PM by Bjarte S
Sep 2, 2020 12:28:27 AM by AleksandarD A
Hi Bjarte,
Are you referring to another account? If so, could you please send me a private message with the Upwork username or registered email address so that I can check and assist you further?
Thank you.
Jan 15, 2021 09:34:38 AM by Celina Georgette P
Jan 15, 2021 10:37:21 AM by Andrea G
Hi Celina Georgette,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Sep 8, 2020 06:20:12 AM by Orlen Paul Harvey T
Sep 8, 2020 06:42:33 AM by AleksandarD A
Hi Orlen Paul,
I already followed up with the team handling your case and you can expect an update on the ticket you created very soon.
Thank you.
Dec 16, 2020 12:09:59 AM Edited Dec 16, 2020 12:10:33 AM by Mary Joan Therese B
No access to my Authenticator app my IPad was stolen and I forgot my Qr code.
Can you please help me?
Dec 16, 2020 12:17:00 AM by Goran V
Hi Mary,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.
Dec 28, 2020 10:14:04 PM by Nuramanina M
I forgot my Qr code and 6 digits code for my Upwork account.
Dec 28, 2020 11:15:12 PM by Joanne P
Hi Nuramanina,
I've shared your concern with the team, and one of our team members will reach out to you directly via a support ticket to assist you further.
Jan 3, 2021 08:24:59 PM by Martin Allen C
Hi, I have the same issue. I uninstalled my authenticator app on my phone and can't scan the QR code or get the 6 digits code.
Jan 3, 2021 09:49:10 PM Edited Jan 3, 2021 09:50:46 PM by Avery O
Hi Martin,
I'm sorry if this has caused any inconvenience on your end. I can see that you have already accessed your account. Do you still need help?
Jan 3, 2021 11:04:29 PM by Martin Allen C
Hi Avery, yes I still need assistance in disabling the authenticator since I always get the "Authorize your device" page and don't have access to the authenticator app. I appreciate it if someone from the technical team can contact me through my email. Thank you!
Jan 4, 2021 03:24:20 AM by AleksandarD A
Hi Martin,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 1, 2021 02:27:04 PM Edited Mar 1, 2021 02:51:14 PM by Andrea G
There is the message from my friend **Edited for Community Guidelines**. She can't access her account. I'll pass on your answer to her. Thank you.
Dear Aleksandar,
I have similar problem. Default verification step for my account was authenticator app, and I have changed my cell phone so now the app is not synced with my Upwork account and I cannot enter to my account on my desktop computer. I have just one option to enter code. How this can be solved since I cannot enter to account and find help in community center?
Thank you in advance,
**Edited for Community Guidelines**
Mar 1, 2021 02:55:30 PM by Andrea G
Hi Marjana,
Please know that we are not able to discuss details of another user's account with you because of privacy reasons. Please let your friend know, she can reach out to us directly via our different support channels and we'll be happy to assist her.
Thanks!
Mar 13, 2021 09:27:38 AM by Ali Raza N
i changed my phone and forget to scan my authenticator now unable to go to setting.
Mar 13, 2021 11:43:00 AM by Luiggi R
Hi Ali,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 8, 2020 05:31:44 PM by Luiggi R
Hi Uloaku,
I'm sorry to hear you didn't receive the verification code. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Nov 9, 2020 01:10:23 AM by Madison E
I'm having the same issue. I tried my phone, my mother's phone, both multiple times. I also changed browsers and cleared my cache. It never sends the code.
Nov 9, 2020 01:31:25 AM by AleksandarD A
Hi Madison,
One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Nov 9, 2020 12:27:21 PM by Oleksii P
I am not getting the SMS verification code using my phone.
The registered phone number on Upwork is correct.
I've tried to do it for several times, but it doesn't work until now.
What is the issue?
Thanks.
Nov 9, 2020 01:03:05 PM by Bojan S
Hi Oleksii,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 10, 2020 02:02:12 AM by Harvey J
I need help with the verification code, I didn't receive a text message verification code by phone and I've been waiting for over 24 hours and requested a new code multiple times.