Jul 10, 2019 07:55:04 AM by Samiullah S
Facing Issue while buying connects through by Visa Card. Kindly resolve he issue
Solved! Go to Solution.
Dec 20, 2021 01:36:49 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. In general, these issues occur when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Mar 21, 2020 02:11:22 AM by Ashok M
Hi,
I have tried again with Paypal as well as my debit card. Both of them are failing. I contacted the bank and they've said that there is no issue from their part and they support transactions at Upwork or any other international website.
Kindly help me. I am still stuck.
Mar 21, 2020 02:28:18 AM by Aleksandar D
Hi Ashok,
Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Mar 20, 2020 09:52:43 AM by Sandeep G
I want to purchase plus plan with my global master debit card but it always shows error (we can't complete your request now).
please check the screenshot which I attached.
Can anyone please help to let me know the solution to this issue?
Mar 20, 2020 10:49:19 AM by Bojan S
Hi Sandeep,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.
Thank you.
Mar 20, 2020 02:24:38 PM by June M
Hello!
I have tried for several days now to upgrade my membership to Freelance Plus. I have deleted and added various methods of payment and none work (all have funds available so I don't know why they are being declined). I am almost out of connects and want to do this today to keep sending proposals. I also have a message that my financial transactions were limited. I used to have a Plus membership with the bank account on my acocunt so not sure why I am unable to do this now.
Please help! Thanks so much. 🙂
June
Mar 20, 2020 03:24:02 PM by Bojan S
Thank you for reaching out to us, June.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Mar 22, 2020 02:22:36 AM by Nirali T
I am unable to buy connects using a debit or a credit card from India
Mar 22, 2020 03:43:04 AM Edited Mar 22, 2020 03:43:22 AM by Aleksandar D
Hi Nirali,
Thanks for reaching out to us. To learn more about acceptable billing methods for purchasing Connects please read this help article. Please use this link to see the options available to you and add one of those.
Thank you.
Mar 22, 2020 04:18:41 AM by Shehzer K
Mar 22, 2020 04:41:46 AM by Aleksandar D
Hi Shehzer,
Thanks for reaching out to us. Please check with your bank for more information on why the specific charge was declined or try adding a new billing method. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Mar 23, 2020 08:20:13 AM by Shehzer K
Mar 23, 2020 08:44:10 AM by Bojan S
Hi Shehzer,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you!
Mar 22, 2020 05:35:13 AM by Muhammad A
I want to buy connects each time the transaction is denied with the message, "Your payment could not be processed. Please choose an alternate payment method or retry again later". I try this many times and dont have any other account. How can I know what is the exact problem.
Mar 22, 2020 06:07:28 AM by Aleksandar D
Hi Muhammad,
I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods for purchasing Connects.
Thank you.
Mar 23, 2020 12:56:58 AM by Raymund M
How to buy connects?I tried to used my Debit card but error encountered, display was conntact my Bank?
Mar 23, 2020 01:07:57 AM by Goran V
Hi Raymund,
One of our Customer Support agents will reach out to you as well and assist you further. Thank you.
Mar 23, 2020 11:01:49 AM by Bhumik K
Hello,
I want to buy connects but i am not able to pay for it either via a verified paypal account or a debit card. Please help
Regards,
Bhumik Kewlani
Mar 23, 2020 12:03:42 PM by Bojan S
Thank you for reaching out to us, Bhumik.
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Mar 24, 2020 01:52:42 AM by Tamim ahmad S
hi , i am from pakistan and want to buy connects with local bank but getting error while processing with debit /credit
Mar 24, 2020 01:59:10 AM by Goran V
Hi Tameemahmad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 24, 2020 08:54:13 PM by Abhijit M
Mar 24, 2020 11:39:23 PM by Goran V
Hi Abhijit,
One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 25, 2020 07:21:51 AM Edited Mar 25, 2020 07:31:47 AM by Asad U
I just added my visa account in my upwork account and after that i tried to upgrade my membership i got this error.
Your payment could not be processed. Please choose an alternate payment method or retry again later.
Mar 25, 2020 08:10:57 AM by Bojan S
Hi Asad,
We'll have one of our agents reach out to you via a support ticket to assist you with your setting up your billing method.
Thank you for reaching out to us.
Mar 25, 2020 08:25:13 AM by Asad U
my card was added in billing method with no problem but i can't upgeade my account
Mar 25, 2020 07:51:56 AM by Inam U
i am facing issue with adding new card for billing , please add authorize my card you have details i attempted multiple time with that card
Mar 25, 2020 09:09:31 AM by Bojan S
Hi Inam,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Mar 25, 2020 02:43:10 PM by Rouchelle I
Mar 25, 2020 03:02:32 PM by Bojan S
Hi Rouchelle,
One of our team members will reach out to you directly via a support ticket to assist you with setting up your billing method.
Thank you!
Mar 26, 2020 12:19:44 AM by Chimgozirim A
Mar 26, 2020 12:30:19 AM by Goran V
Hi Chimgozirim,
One of our Customer Support agnets will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 26, 2020 04:18:28 AM by Tuhin O
Hello,I am a freelancer with verified account on Upwork. I have ran out of connects.Whenever I am trying to buy connects by upgrading the membership plan through my debit card,I am getting an error.I am trying this for last few hours through Paypal,and directly through credit card.But it is suggesting me to use alternate method,and giving an error message in Paypal.I have only one credit card,and I am failing to upgrade my membership plan.Please help ASAP.
Mar 26, 2020 04:29:39 AM by Goran V
Hi Tuhin,
.
One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.
Mar 26, 2020 10:31:06 PM by Roshni G
Hi,
I tried to buy connects with my debit card. But it is geting fiailed.Is there any other way to buy it ?
can we use net banking ?I dont have pay pal account
Thanks,
Roshni
Mar 26, 2020 11:47:56 PM by Avery O
Hi Roshni,
I checked your account and can confirm that the transactions were declined by your local bank. If you need more information, please contact your local bank.
In the meantime, please try adding a different payment method to be able to purchase Connects for your account.
Mar 27, 2020 04:00:16 AM by Arslan I
Dear Team,
I am trying to buy Connects but unable to proceed as it ask me use alternate method.
Got my bank on call and verified all details but still it declined. Please check and resolve.
Mar 27, 2020 04:22:48 AM by Goran V
Hi Arslan,
One of our Customer Support agents will reach out to you as soon as possible and assist you further with purchasing connects. Thank you.
Mar 27, 2020 10:23:06 AM by Murugesan B
Hello upwork,
For a Long time I'm try to buy a connects, it shows error in my account and try again later. I was updated my account many times.but its shows error in my account. Here ,I have attached some snap for your reference
can you solve this issues in my account ?
Thank You
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